Senior Customer Success Manager – Public Sector Renewals & Retention – Remote – brighthush

About brighthush

At brighthush, we are redefining the way governments, agencies, and public‑sector partners experience the digital world. Our mission is to empower public‑sector organizations with the fastest, most secure, and most reliable internet infrastructure, enabling them to deliver critical services, protect citizens’ data, and drive innovation at scale. With a global footprint that spans continents and a portfolio of cutting‑edge cloud, edge, security, and content‑delivery solutions, brighthush is the trusted partner for public‑sector leaders who demand performance, resilience, and compliance.

Our culture is built on three core pillars: Innovation, Integrity, and Impact. We celebrate curiosity, champion ethical practices, and measure success by the tangible benefits we deliver to our clients and the communities they serve. Whether you’re a seasoned sales professional, a data‑driven strategist, or a customer‑centric champion, brighthush offers a collaborative environment where your ideas shape the future of public‑sector digital transformation.

Why Join the Public Sector Renewals Team?

As a Remote Customer Success Manager II, you will be the linchpin in our Public Sector Renewals Sales Team. You’ll partner with government agencies, state and local governments, and public‑sector distributors to ensure that our solutions continue to deliver value, drive adoption, and protect critical infrastructure. Your work will directly influence the success of public‑sector clients, helping them meet mission‑critical objectives while maximizing the return on their investment in brighthush technology.

Key Responsibilities

• Full Renewal Lifecycle Management – Own the end‑to‑end renewal process: from initial quoting and pricing negotiations to final contract execution and invoicing.
• Accurate Forecasting & Reporting – Maintain precise renewal forecasts, track renewal metrics, and provide actionable insights to the sales leadership team.
• Stakeholder Collaboration – Build and nurture relationships with internal teams (Sales, Product, Operations, Finance) and external partners (distribution channels, agencies, and key stakeholders).
• Upsell & Cross‑Sell Identification – Proactively identify opportunities for product expansion, additional services, or bundled solutions that align with client needs.
• Risk Management & Churn Mitigation – Monitor account health, detect early warning signs of churn, and implement retention strategies to keep clients engaged.
• Process Optimization – Work closely with Operations to streamline renewal workflows, improve efficiency, and enhance the overall customer experience.
• Thought Leadership – Serve as a trusted advisor to public‑sector clients, sharing best practices, industry insights, and strategic guidance.

Essential Qualifications

• Minimum of 3–5 years of experience in public‑sector sales, renewals, or account management.
• Proven track record of meeting or exceeding renewal targets in a technology or SaaS environment.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non‑technical audiences.
• Exceptional organizational skills: adept at managing a high‑volume portfolio, juggling multiple deadlines, and maintaining meticulous records.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and standard office productivity tools (Microsoft Office, Google Workspace).
• Solution‑focused mindset: comfortable navigating complex negotiations and turning challenges into opportunities.
• Experience working with government procurement processes, compliance requirements, and security standards is highly desirable.

Preferred Qualifications

• Background in cloud, edge, or security technologies, especially within the public‑sector domain.
• Knowledge of public‑sector budgeting cycles, grant funding mechanisms, and procurement regulations.
• Experience with data‑driven forecasting models and performance dashboards.
• Certifications in sales methodologies (e.g., SPIN Selling, MEDDIC) or customer success frameworks (e.g., SuccessHACKER).
• Fluency in additional languages commonly used in public‑sector engagements (e.g., Spanish, French).

Core Skills & Competencies

• Strategic Account Management
• Contract Negotiation & Closing
• Renewal Forecasting & Analytics
• Cross‑Functional Collaboration
• Risk Assessment & Mitigation
• Process Improvement & Automation
• Customer Advocacy & Relationship Building
• Data‑Driven Decision Making
• Adaptability & Resilience
• Leadership & Mentorship (for senior roles)

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we deliver. As a Customer Success Manager II, you will:

• Progress to a Senior Customer Success Manager or Director of Public Sector Renewals, leading larger portfolios and strategic initiatives.
• Gain exposure to cross‑functional projects, such as product roadmap input, go‑to‑market strategy, and public‑sector partnership development.
• Participate in continuous learning programs, including advanced sales training, leadership development, and technical certifications.
• Leverage our internal mentorship network to connect with senior leaders and industry experts.
• Contribute to thought leadership by publishing whitepapers, speaking at conferences, and shaping industry best practices.

Work Environment & Culture at brighthush

We believe that high performance thrives in an environment that values flexibility, collaboration, and well‑being. As a remote team member, you will enjoy:

• Full flexibility to work from anywhere, supported by a robust virtual collaboration ecosystem.
• Regular virtual town halls, cross‑team hackathons, and informal “coffee chat” sessions to foster community.
• A culture of psychological safety where ideas are welcomed, and constructive feedback is the norm.
• Access to state‑of‑the‑art tools for project management, communication, and data analytics.
• Opportunities to travel to client sites or company events when needed, with travel support and reimbursement.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, location, and role, brighthush offers a competitive total rewards package that includes:

• Base salary plus performance‑based commissions and bonuses.
• Equity awards and an Employee Stock Purchase Plan (ESPP) to share in our growth.
• Comprehensive health, dental, and vision coverage for you and your family.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO), sick leave, and parental leave policies.
• Well‑being programs: mental health resources, financial wellness workshops, and wellness stipends.
• Professional development budget for certifications, conferences, and courses.
• Flexible work arrangements and a supportive remote‑first culture.

How to Apply

Ready to make a lasting impact on public‑sector digital transformation? Submit your application through our careers portal or reach out directly to our recruiting team. We’re excited to learn how your experience and passion align with brighthush’s mission to empower public‑sector organizations worldwide.

Apply Now – https://www.brighthush.com/careers

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected status.