Senior Customer Success Manager – Public Sector Renewals & Retention Specialist – Remote – Championing Growth, Satisfaction, and Digital Transformation for Government Clients at brighthush

About brighthush

brighthush is a trailblazer in the digital transformation arena for the public sector. With a globally distributed cloud platform that spans every continent, we empower governments, municipalities, and public‑service organizations to protect sensitive data, streamline citizen services, and scale critical operations with confidence. Our mission is simple yet ambitious: make the internet faster, safer, and more reliable for everyone—especially those who depend on it for public safety, education, and essential services. By marrying cutting‑edge technology with a deep commitment to customer success, we help public‑sector partners navigate complex regulatory landscapes while delivering measurable business outcomes.

Why brighthush is the Place to Grow Your Career

In an era where digital transformation is no longer optional, brighthush is redefining how public‑sector customers manage change. We blend technology, data, and human expertise to create solutions that are secure, high‑performance, and compliant. Our culture is built on three pillars—Innovation, Collaboration, and Impact—and we celebrate diverse perspectives, encourage experimentation, and reward results that benefit our clients. As a remote‑first organization, we give you the flexibility to work from anywhere while staying connected to a vibrant community of experts who are passionate about solving complex challenges. Your growth, well‑being, and professional fulfillment are our top priorities.

Role Overview

As a Senior Customer Success Manager focused on Public Sector Renewals & Retention, you will be the strategic partner that ensures our government and public‑sector clients continue to derive maximum value from brighthush’s solutions. You will own the entire renewal lifecycle, drive upsell opportunities, mitigate churn, and collaborate cross‑functionally to refine processes and deliver an exceptional customer experience. Your influence will shape the future of public‑sector digital services and help our clients achieve their mission‑critical goals.

Key Responsibilities

• Renewal Lifecycle Management – Own the end‑to‑end renewal process from initial outreach to final contract closure, ensuring a seamless experience for our public‑sector partners.
• Forecasting & Reporting – Maintain accurate renewal forecasts and track progress in the CRM, providing transparent visibility to leadership and stakeholders.
• Relationship Building – Cultivate strong, trusted relationships with internal teams, distribution partners, and external government stakeholders to maximize value and satisfaction.
• Upsell & Cross‑Sell Opportunities – Identify and act on product expansion opportunities that align with client needs, driving revenue growth while enhancing service delivery.
• Risk Management – Monitor engagement metrics to spot at‑risk accounts, proactively mitigating churn through targeted outreach and tailored solutions.
• Process Optimization – Collaborate with operations to streamline renewal workflows, improve efficiency, and implement best practices across the organization.
• Thought Leadership – Represent brighthush at industry events, webinars, and client meetings, positioning the company as a trusted advisor in public‑sector digital transformation.
• Data‑Driven Insights – Leverage analytics to uncover trends, forecast revenue, and recommend strategic initiatives that enhance customer lifetime value.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Legal to align renewal strategies with product roadmaps and contractual obligations.
• Client Advocacy – Serve as the voice of the customer within brighthush, ensuring that feedback informs product development and service improvements.
• Compliance & Governance – Ensure all renewal activities adhere to government procurement rules, data‑privacy regulations, and internal audit standards.
• Continuous Learning – Stay current on emerging public‑sector trends, cloud technologies, and regulatory changes to provide forward‑looking guidance to clients.

Essential Qualifications

• 3+ years of experience in public‑sector sales, renewals, or account management within a technology or cloud services environment.
• Proven track record of meeting or exceeding renewal targets and driving customer satisfaction.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non‑technical audiences.
• Strong organizational skills, capable of managing a high‑volume portfolio while meeting tight deadlines.
• Proficiency with CRM platforms (e.g., brighthush, brighthush) and standard office productivity tools.
• Proactive, solutions‑focused mindset, adept at navigating complex stakeholder landscapes.
• Experience with contract negotiation, renewal strategy, and upsell tactics in a B2B environment.
• Demonstrated ability to collaborate with cross‑functional teams, including Sales, Product, Engineering, and Legal.
• High emotional intelligence and a customer‑centric approach to problem solving.
• Strong analytical skills and the ability to translate data into actionable insights.

Preferred Qualifications

• Experience working with government agencies or public‑sector partners, understanding their procurement processes and compliance requirements.
• Background in cloud computing, edge security, or content delivery networks.
• Knowledge of AI and machine‑learning applications in public‑sector contexts.
• Demonstrated ability to lead cross‑functional initiatives and influence decision‑makers.
• Certifications in sales, account management, or cloud technologies (e.g., brighthush Certified Solutions Architect, brighthush Certified: brighthush Administrator).
• Experience with data‑driven forecasting models and advanced analytics tools.
• Experience in a remote‑first environment with proven self‑management and communication skills.

Skills & Competencies

• Strategic Account Management
• Contract Negotiation & Closing
• Customer Retention & Upsell Strategy
• Data‑Driven Forecasting
• Stakeholder Engagement & Influence
• Process Improvement & Automation
• Cross‑Functional Collaboration
• Analytical Thinking & Problem Solving
• Time Management & Prioritization
• Adaptability & Resilience
• Digital Literacy & Technical Acumen

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a comprehensive growth ecosystem designed to help you reach new heights:

• Structured Mentorship Programs – Pair with senior leaders in sales and customer success to gain insights, guidance, and career advice.
• Industry‑Leading Training Resources – Access certifications in cloud, security, AI, and more, with company‑sponsored tuition reimbursement.
• High‑Impact Projects – Lead initiatives that shape the future of public‑sector digital services, from product roadmap contributions to customer advocacy programs.
• Clear Career Pathways – Progress from Customer Success Manager to Senior Manager, Director, and beyond, with transparent promotion criteria.
• Performance Reviews Focused on Growth – Receive actionable feedback and development plans that align with your career aspirations.
• Global Exposure – Work with clients across multiple regions, gaining a deep understanding of diverse public‑sector landscapes.
• Innovation Labs – Participate in internal hackathons and idea‑generation sessions that feed directly into product development.
• Cross‑Team Shadowing – Spend time with engineering, product, and legal teams to broaden your skill set and network.

Work Environment & Culture

Our culture is built on three pillars: Innovation, Collaboration, and Impact. We celebrate diverse perspectives, encourage experimentation, and reward results that benefit our public‑sector clients. As a remote‑first organization, we provide:

• Flexible work arrangements that respect your personal and professional commitments.
• Virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A supportive community of peers who are passionate about technology and public service.
• Access to state‑of‑the‑art collaboration tools that keep you connected no matter where you are.
• Regular “Ask Me Anything” sessions with founders and executives.
• Community volunteer opportunities aligned with public‑sector impact.
• Inclusive hiring practices that ensure a diverse workforce.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

brighthush offers a competitive total rewards package that reflects your experience, expertise, and the value you bring to our public‑sector partners. While specific figures vary by location and role, you can expect:

• Base salary plus performance‑based commissions that reward your success in renewals and upsell.
• Equity opportunities and an Employee Stock Purchase Plan (ESPP) to share in our growth.
• Comprehensive health, dental, and vision coverage, including mental health resources.
• Retirement savings plan with company match, 401(k) options, and financial wellness tools.
• Generous paid time off (PTO), company holidays, and flexible sick leave.
• Parental leave and family‑friendly benefits to support work‑life balance.
• Employee assistance program focusing on mental and financial wellness.
• Access to wellness stipends, gym memberships, and virtual fitness classes.
• Annual learning stipend for conferences, courses, and certifications.
• Technology stipend to support your home‑office setup.

How to Apply

Ready to take the next step in your career and help public‑sector organizations thrive? Submit your application through our careers portal or send your résumé directly to [email protected]. We look forward to learning how your expertise can drive success for our clients and our team.

Join brighthush today and be part of a mission‑driven organization that is shaping the future of public‑sector digital services.