Senior Customer Success Manager – Quantum Adoption & Technical Enablement – Leading Quantum Platform
About brighthush
brighthush is at the forefront of the quantum revolution, delivering the world’s most powerful trapped‑ion quantum computers and a full‑stack platform that empowers scientists, engineers, and businesses to solve problems that were once intractable. From drug discovery and materials science to finance, logistics, and cybersecurity, our quantum solutions are redefining what’s possible. With a global footprint that spans North America, Europe, and Asia, brighthush is committed to making quantum technology accessible, reliable, and transformative for every industry.
Why Join brighthush?
As a Senior Customer Success Manager in Quantum Adoption & Technical Enablement, you will be the bridge between cutting‑edge quantum hardware and the world’s most ambitious customers. You’ll work closely with research labs, pharmaceutical companies, financial institutions, and government agencies to translate complex quantum concepts into tangible business outcomes. Your expertise will shape the way our customers design circuits, optimize performance, and integrate quantum workflows into their existing pipelines.
At brighthush, we value curiosity, collaboration, and a relentless drive to push the boundaries of science and technology. We offer a dynamic, remote‑first environment that encourages autonomy, continuous learning, and cross‑functional impact. Whether you’re a seasoned quantum physicist or a seasoned customer success professional with a passion for emerging tech, you’ll find a place where your voice matters and your career can accelerate.
Key Responsibilities
- Technical Onboarding & Platform Mastery – Lead the end‑to‑end onboarding of enterprise customers, translating contractual commitments into technical provisioning. Conduct live workshops, design custom integration plans, and manage day‑to‑day technical engagement to ensure smooth adoption.
- Performance Optimization & Circuit Design – Apply deep knowledge of quantum algorithms, machine learning, and domain‑specific simulations to guide customers in crafting efficient, high‑fidelity circuits. Collaborate with our compiler and system teams to iterate on best practices and new features.
- Technical Support & Blocker Removal – Own the troubleshooting lifecycle for job failures, develop standardized playbooks, and provide high‑touch support that removes friction and accelerates time‑to‑value.
- Curriculum & Enablement Content – Identify real‑world challenges across industries and develop workshops, challenges, and curricula that include code, circuits, slides, and videos. Empower customers to learn quantum computing at their own pace.
- Product Advocacy – Serve as the primary internal advocate for user perspectives across Product, Cloud Platform, Data Engineering, and Ops. Influence UI/UX design, platform architecture, and roadmap decisions.
- Data‑Driven Customer Health – Build and maintain dashboards that track job metrics, system usage, and overall customer health. Leverage data to provide actionable insights to internal teams and to customers.
- External Technical Representation – Represent brighthush at standards bodies, government committees, industry panels, and conferences. Lead technical sessions, workshops, and thought‑leadership content that showcases our platform’s capabilities.
- Cross‑Functional Technical Alignment – Partner with Product Management, Marketing, Sales, and Engineering to refine product documentation, educational materials, and term‑sheet language. Ensure alignment between customer expectations and technical capabilities.
Essential Qualifications
- Master’s or Ph.D. in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field.
- 5+ years of experience in technical, customer‑facing roles with a proven track record of achieving performance and adoption goals.
- 3+ years of experience creating customer‑facing technical content such as training materials, success plans, playbooks, and workflows.
- Hands‑on experience with Python and quantum frameworks (Qiskit, Cirq, PennyLane, CUDA‑Q, or equivalent).
- Proficiency with Jupyter Notebook, Google Colab, or similar interactive platforms.
- Strong foundation in quantum physics concepts, linear algebra, and probability theory.
- Exceptional technical and executive presentation skills, with the ability to influence audiences ranging from researchers to C‑suite executives.
- Demonstrated ability to teach complex topics to diverse audiences, tailoring curricula to customer needs.
Preferred Qualifications
- In‑depth knowledge of quantum hardware platforms and hardware‑software dependencies.
- Experience in quantum information science, algorithms, and applications.
- Familiarity with SaaS platforms, REST APIs, and/or HPC systems.
- Proficiency in SQL and data analytics.
- Experience with subscription‑based and renewal business models.
- Ability to engage in technical and business discussions across finance, pharmaceuticals, chemistry, computer vision, and operations research.
- Willingness to travel up to 30% for customer visits, conferences, and internal events.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture while managing day‑to‑day technical details.
- Customer‑Centric Mindset – Passion for delivering exceptional experiences and measurable outcomes.
- Communication – Clear, concise, and persuasive communication across technical and non‑technical audiences.
- Problem Solving – Strong analytical skills and a methodical approach to troubleshooting and optimization.
- Collaboration – Proven track record of working effectively with cross‑functional teams.
- Adaptability – Comfortable navigating a fast‑paced, evolving technology landscape.
- Mentorship – Experience coaching and developing junior team members and customers.
Career Growth & Learning Opportunities
At brighthush, your career path is designed to evolve with your interests and strengths. As a Senior Customer Success Manager, you’ll have the opportunity to:
- Lead strategic initiatives that shape the future of quantum adoption.
- Mentor junior success managers and technical educators.
- Take ownership of product roadmap contributions and feature prioritization.
- Participate in industry panels, standards committees, and research collaborations.
- Access continuous learning resources, including internal quantum labs, external conferences, and advanced coursework.
Work Environment & Culture
brighthush embraces a remote‑first culture that values flexibility, autonomy, and high performance. Our teams collaborate through asynchronous communication tools, weekly virtual town halls, and quarterly in‑person retreats. We celebrate diversity, equity, and inclusion, fostering an environment where every voice is heard and every idea is considered.
Key cultural pillars:
- Innovation – Encouraging bold experimentation and rapid iteration.
- Collaboration – Cross‑functional teamwork that breaks down silos.
- Growth – Continuous learning, mentorship, and career development.
- Impact – Delivering tangible value to customers and society.
Compensation & Benefits
We offer a competitive total compensation package that includes:
- Base salary range: $112,800 – $141,000 USD (subject to market data and internal equity).
- Performance‑based bonus and equity options.
- Comprehensive medical, dental, and vision coverage.
- 401(k) matching program.
- Unlimited paid time off (PTO) and paid holidays.
- Parental and adoption leave.
- Legal insurance and home‑technology stipend.
- Professional development stipend and conference travel support.
Travel & Compliance
Remote work is the default, but you may be required to travel up to 30% of the time for customer engagements, industry events, and internal meetings. All travel will be coordinated to minimize disruption and maximize impact.
As a U.S.‑based role, compliance with export control regulations is mandatory. Candidates must be U.S. citizens, nationals, permanent residents, or lawfully admitted refugees/asylees. Additional verification may be required to ensure eligibility for government contracts and access to export‑controlled technology.
Ready to Make Quantum History?
If you are a passionate, technically‑savvy professional who thrives on solving complex problems and delivering customer success at the cutting edge of technology, we want to hear from you. Join brighthush and help shape the future of quantum computing while advancing your career in an environment that rewards curiosity, collaboration, and impact.