Experienced Residential Cleaning Virtual Assistant – Remote Scheduling & Customer Service Specialist

About brighthush

brighthush is a forward‑thinking, customer‑centric company that delivers exceptional residential cleaning services across the United States. With a focus on sustainability, technology, and a passion for creating spotless, welcoming homes, brighthush has grown from a small local operation into a national leader in the home‑services industry. Our mission is simple: to make every homeowner’s experience effortless, reliable, and delightful.

Why Join brighthush?

At brighthush, we believe that our people are the heart of our success. We offer a dynamic, inclusive work environment where creativity, initiative, and collaboration are rewarded. As a Remote Virtual Assistant, you’ll be the linchpin that keeps our operations running smoothly, ensuring that every client receives the highest level of service. In return, you’ll enjoy:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision benefits (for full‑time remote employees)
• Flexible work schedule aligned with U.S. business hours
• Unlimited paid time off and a generous holiday calendar
• Continuous learning opportunities, including paid certifications and workshops
• Access to cutting‑edge scheduling and CRM tools
• Regular team virtual meet‑ups, wellness challenges, and community outreach initiatives

Position Overview

We’re seeking an organized, reliable, and customer‑focused Residential Cleaning Virtual Assistant to support the daily operations of brighthush’s residential cleaning business. In this role, you’ll manage cleaning schedules, coordinate bookings, communicate with homeowners, and maintain accurate client records to ensure appointments run smoothly. You’ll be the first point of contact for our clients, the guardian of our calendar, and the champion of their experience.

Key Responsibilities

• Scheduling & Calendar Management: Oversee the daily cleaning schedule, coordinate appointments, and resolve conflicts to keep the calendar accurate and up‑to‑date.
• Client Communication & Customer Service: Serve as the primary liaison for homeowners via phone, email, and messaging platforms, delivering professional, friendly, and timely responses.
• Booking & Client Intake: Process new service requests from initial inquiry to confirmed appointment, capturing essential details such as home size, access instructions, and service preferences.
• Issue Resolution & Follow‑Up: Address client concerns, reschedule missed appointments, and ensure all issues are resolved promptly and satisfactorily.
• Administrative Support & Recordkeeping: Maintain accurate client profiles, booking records, and internal documentation; perform data entry and generate simple reports.
• Reviews & Customer Feedback: Collect post‑cleaning feedback, document concerns, and communicate insights to the team to drive continuous improvement.

Essential Qualifications

• Proven experience as a virtual assistant, administrative professional, or customer service specialist.
• Fluent written and spoken English with a professional tone suitable for U.S. homeowners.
• Strong calendar management skills, including experience with scheduling software (e.g., Calendly, Acuity, Google Calendar).
• Proficiency with Google Workspace, CRM platforms, and data entry tools.
• Exceptional attention to detail and data accuracy.
• Excellent organizational skills and the ability to juggle multiple tasks simultaneously.
• Problem‑solving mindset and the ability to handle customer concerns with empathy and professionalism.
• Self‑motivated, independent, and comfortable working in a remote environment.

Preferred Qualifications

• Experience supporting a residential cleaning, home services, hospitality, or field‑service business.
• Familiarity with home‑services scheduling or customer‑management software.
• Background in coordinating service appointments, managing customer bookings, or handling post‑service feedback.

Skills & Competencies

• Strong communication skills – both written and verbal.
• Proficiency in time‑management and prioritization.
• Tech‑savvy with a quick learning curve for new tools.
• Customer‑centric mindset with a passion for service excellence.
• Adaptability to changing priorities and a fast‑paced environment.
• Team player who thrives in a collaborative, remote setting.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Virtual Assistant, you’ll gain exposure to:

• Advanced CRM and scheduling systems used by industry leaders.
• Data analytics and reporting tools that inform business decisions.
• Leadership training programs that prepare you for future managerial roles.
• Cross‑functional projects that broaden your skill set beyond administrative tasks.
• Mentorship from senior team members who share their expertise and insights.

Work Environment & Company Culture

brighthush values a culture of transparency, innovation, and mutual respect. Our remote teams collaborate through modern communication platforms, ensuring that every voice is heard. We celebrate diversity, encourage continuous learning, and prioritize work‑life balance. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive community that values your contributions.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (for full‑time remote employees)
• 401(k) matching program
• Paid parental leave and flexible time off
• Professional development stipend and tuition reimbursement
• Wellness program with virtual fitness classes and mental health resources
• Annual company retreat and team‑building events

What Success Looks Like

• Cleaning appointments are scheduled accurately and calendars remain up‑to‑date.
• Clients receive timely responses, confirmations, reminders, and follow‑ups.
• New bookings are processed smoothly with all necessary details recorded.
• Scheduling conflicts and customer concerns are addressed promptly.
• Client records and internal documentation remain accurate and organized.
• Customer feedback is collected and communicated effectively to support service quality.

Typical Day in the Life

Your day starts with a quick review of the day’s cleaning appointments, confirming outstanding bookings, and responding to client messages. Throughout the day, you’ll process new inquiries, update client profiles, coordinate rescheduling requests, and communicate appointment changes to homeowners. You’ll also maintain accurate records, assist the administrative team with routine tasks, and follow up with clients after completed cleanings to gather feedback. By the end of the day, you’ll have ensured that all outstanding requests are addressed and upcoming appointments are organized.

Interview Process

1. Application Review – Our hiring team will assess your experience and fit.
2. Spark Hire Intro Video – A brief video introduction to showcase your communication style.
3. Client Interview – A conversation with a member of the brighthush client‑service team.
4. Offer & Onboarding – Once selected, you’ll receive an offer and a comprehensive onboarding plan.

Ready to Join brighthush?

If you’re organized, customer‑focused, and eager to contribute to a growing, innovative company, we’d love to hear from you. Apply today and become an integral part of the brighthush team, where your work will directly impact the satisfaction of thousands of homeowners.