Senior Dutch Customer Experience Specialist – Remote – Premium Home Technology Support & Innovation Lead – Drive Exceptional Service for Smart Living Solutions at brighthush

Welcome to brighthush – Pioneering the Future of Smart Living

At brighthush, we’re not just selling appliances – we’re crafting the next generation of smart living. From intelligent vacuum cleaners that map your home to advanced hair‑care devices that adapt to your skin, and from air‑purification systems that monitor indoor air quality to a suite of interconnected IoT gadgets, our products are engineered to make everyday life cleaner, safer, and more enjoyable. We blend cutting‑edge technology with sleek, user‑centric design, creating lifestyle solutions that resonate with modern households worldwide.

Our mission is simple yet ambitious: to bring the best in consumer technology to every home, while ensuring that every customer feels heard, supported, and valued. To achieve this, we rely on a network of dedicated, multilingual support specialists who embody our brand’s commitment to quality, innovation, and exceptional service. As a global player in the premium home‑tech market, we’re constantly evolving, and we need passionate individuals to help us shape that evolution.

Why Join brighthush?

• Global Impact – Your work will directly influence the satisfaction of customers across Europe, ensuring they get the most out of our high‑end products.
• Remote Flexibility – Work from anywhere in Greece (or any EU country) with a fully equipped home office.
• Career Growth – Pathways to senior support roles, product training, and even product development teams.
• Competitive Compensation – Base salary plus 14th‑month bonus, comprehensive benefits, and a performance‑based bonus structure.
• Culture of Innovation – Collaborate with engineers, designers, and marketers who are constantly pushing the boundaries of home tech.
• Inclusive & Diverse Environment – A welcoming culture where every voice is heard and respected.
• Wellness & Work‑Life Balance – Flexible hours, generous vacation policy, virtual fitness classes, and mental health resources.

Key Responsibilities

As a Senior Dutch Customer Experience Specialist, you will be the frontline advocate for our Dutch‑speaking customers. Your day‑to‑day tasks will include:

• Multichannel Support – Respond to inquiries via phone, live chat, and email, ensuring timely and accurate solutions.
• Technical Troubleshooting – Diagnose and resolve product setup issues, firmware updates, and connectivity problems across Windows, macOS, Android, and iOS.
• Premium Service Delivery – Uphold the brand’s high standards by providing personalized, courteous, and proactive assistance.
• Documentation & Reporting – Log every interaction in our CRM system using clear, concise language, and flag recurring issues for product teams.
• Customer Advocacy – Act as the voice of the customer, feeding insights back to product and engineering teams to drive continuous improvement.
• Continuous Learning – Participate in ongoing training sessions to stay current with product updates, new features, and industry trends.
• Team Collaboration – Work closely with cross‑functional teams (engineering, product, marketing) to resolve escalated issues and share best practices.
• Process Improvement – Analyze support metrics, identify trends, and recommend process enhancements to increase efficiency and customer satisfaction.

Essential Qualifications

• Language Proficiency – Native or C1 level fluency in Dutch; B2 or higher in English.
• Tech Savvy – Comfortable navigating multiple operating systems (Windows, macOS, Android, iOS) and troubleshooting hardware/software issues.
• Remote Work Setup – Quiet home office with high‑speed internet (minimum 25 Mbps downstream) and a reliable power backup.
• Legal Eligibility – Valid EU passport or legal right to work in Greece.
• Customer‑Centric Mindset – Demonstrated ability to empathize, communicate clearly, and resolve conflicts efficiently.
• Problem‑Solving Skills – Ability to diagnose complex issues and propose effective solutions quickly.

Preferred Qualifications

• Experience in a customer support role for premium consumer electronics or smart home devices.
• Familiarity with CRM platforms (e.g., Zendesk, Freshdesk) and ticketing systems.
• Knowledge of IoT ecosystems and basic networking concepts.
• Previous experience working remotely in a distributed team environment.
• Additional language skills (e.g., Greek, English, German) are a plus.
• Experience with data analytics tools (e.g., Tableau, Power BI) for reporting support metrics.

Core Skills & Competencies

• Problem‑Solving – Ability to diagnose complex issues and propose effective solutions quickly.
• Communication – Clear, concise, and empathetic communication in both Dutch and English.
• Time Management – Prioritize multiple tickets while maintaining high quality and adherence to SLAs.
• Adaptability – Thrive in a dynamic environment where product features and customer expectations evolve rapidly.
• Team Collaboration – Work closely with cross‑functional teams (engineering, product, marketing) to resolve escalated issues.
• Data‑Driven Insight – Analyze support metrics to identify trends and recommend process improvements.
• Customer Empathy – Understand customer pain points and translate them into actionable feedback.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Experience Specialist, you can expect:

• Progression to Senior Support Lead or Team Lead roles, overseeing a group of specialists.
• Transition into Product Support Engineering, where you’ll work directly with the R&D team.
• Access to internal training programs covering advanced technical skills, product knowledge, and leadership development.
• Participation in innovation workshops, hackathons, and cross‑departmental projects that shape the future of home tech.
• Mentorship from senior engineers and product managers, fostering a culture of continuous learning.
• Opportunities to contribute to white‑paper publications and industry conferences as a subject‑matter expert.

Work Environment & Company Culture

brighthush thrives on a culture that blends professionalism with a playful, creative spirit. Key cultural pillars include:

• Inclusivity & Diversity – A welcoming environment where every voice is heard and respected.
• Transparency – Open communication channels, regular town‑hall meetings, and clear performance metrics.
• Work‑Life Balance – Flexible working hours, generous vacation policy, and remote work options.
• Wellness Initiatives – Access to virtual fitness classes, mental health resources, and wellness stipends.
• Community Engagement – Opportunities to volunteer, sponsor local events, and support sustainability projects.
• Innovation Labs – Dedicated spaces for experimentation, prototyping, and rapid iteration.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior customer support roles.
• 14th‑month bonus (annual bonus) aligned with company performance.
• Full reimbursement of relocation expenses, including flight tickets and a 2–4 week free accommodation package.
• Full reimbursement of initial travel costs to Greece.
• Assistance with Greek tax (AFM) and social security (AMKA) registration.
• Professional home‑office hardware (high‑quality headset, monitor, ergonomic chair) shipped directly to your door.
• Health insurance coverage and wellness stipend.
• Continuous professional development budget.
• Employee referral bonus program.
• Access to a global network of experts, conferences, and industry events.
• Flexible work‑from‑home policy with optional on‑site visits for team building.

How to Apply

Ready to bring your passion for technology and customer service to brighthush? Submit your CV in English to [email protected]. We’re excited to learn how you can help us elevate the home tech experience for Dutch‑speaking customers worldwide.

Know someone who would be a perfect fit? Refer them and let’s grow our community of exceptional talent together.

For more details, visit our careers page: .