Senior Customer Success Manager – Remote North America – Championing Growth, Advocacy, and Customer Delight at brighthush – Lead Strategic Client Success & Expansion

About brighthush

brighthush is a pioneering B2B SaaS platform that empowers marketers, analysts, and data scientists to transform raw digital data into actionable insights that drive measurable growth. Since our founding in 2013, we have evolved into a vibrant, distributed team of 201‑500 professionals worldwide, all united by a single mission: to help our customers harness the full power of their data and accelerate their business outcomes. Our platform seamlessly integrates data from a wide array of sources—web analytics, social media, advertising platforms, and more—into a single, intuitive dashboard. By turning complex datasets into clear, strategic recommendations, we enable businesses to make smarter decisions faster, improving ROI, customer acquisition, and overall performance.

Innovation is not just a buzzword at brighthush; it’s a daily practice. We invest heavily in research and development, constantly iterating on our product to stay ahead of industry trends. Our culture is built on curiosity, collaboration, and continuous learning, ensuring that every team member has the opportunity to grow, experiment, and make a real impact. We thrive on data‑driven decision making, and our platform is designed to democratize that process for marketers and analysts worldwide.

Our Mission

To democratize data‑driven decision making by providing a unified, user‑friendly platform that turns disparate data streams into clear, actionable insights for marketers and analysts worldwide.

Our Core Values

• Customer Obsession: We put our customers at the center of everything we do.
• Innovation: We relentlessly pursue new ways to solve problems.
• Integrity: We act with honesty, transparency, and accountability.
• Collaboration: We thrive on teamwork, knowledge sharing, and mutual respect.
• Growth Mindset: We embrace challenges, learn from failures, and continuously improve.

Why Join brighthush?

Working at brighthush means becoming part of a forward‑thinking, remote‑first organization that values flexibility, autonomy, and impact. Here’s why top talent chooses to build their careers with us:

• Remote‑First Flexibility: Work from anywhere in the United States while staying connected to a global, high‑performing team.
• Competitive Compensation: Market‑aligned base salary with performance bonuses and equity options that reward your contributions.
• Career Growth: Structured learning paths, mentorship from senior leaders, and the chance to lead high‑visibility projects that shape the future of data integration.
• Impactful Work: Own the customer journey from onboarding to advocacy, directly influencing product roadmap and company strategy.
• Inclusive Culture: A diverse, supportive environment where every voice is heard and every idea is valued.
• Professional Development: Access to internal and external training, certifications, and industry conferences.
• Work‑Life Balance: Unlimited vacation, flexible hours, and a culture that respects personal time.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of 40‑60 North American clients, ensuring they achieve their business objectives through our data‑integration platform. Your day‑to‑day activities will include:

Key Responsibilities

• Portfolio Management: Oversee a diverse mix of small agencies and large enterprises, maintaining high satisfaction and retention rates.
• Customer Lifecycle Leadership: Drive the entire lifecycle—onboarding, adoption, renewal, expansion, and advocacy—ensuring a seamless experience.
• Cross‑Functional Collaboration: Partner with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver customized solutions and consultations.
• Product Expertise: Continuously deepen your knowledge of the brighthush product suite and industry trends to provide strategic insights.
• Team Collaboration: Foster a collaborative atmosphere by offering assistance to colleagues and working toward shared objectives across teams.
• Strategic Consulting: Understand clients’ business goals, challenges, and objectives to recommend tailored solutions and actionable next steps.
• Risk Management: Proactively identify churn risks, implement retention strategies, and drive upsell and cross‑sell opportunities.
• Customer Advocacy: Act as the customer advocate within brighthush, translating client feedback into product enhancements and roadmap priorities.
• Data‑Driven Reporting: Create and present regular performance reports, highlighting ROI, usage metrics, and growth opportunities.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor.

Essential Qualifications

• Minimum of 3 years of experience in Customer Success, Account Management, or a customer‑centric role within SaaS, AdTech, or MarTech.
• Proven track record of managing a portfolio of high‑value accounts and driving measurable growth.
• Exceptional communication skills—able to engage analysts, marketers, and C‑suite executives with clarity and confidence.
• Strong commercial acumen: comfortable negotiating contracts, upsell deals, and renewal terms.
• Organizational excellence: adept at juggling multiple priorities, deadlines, and stakeholder expectations.
• Problem‑solving mindset: resourceful, proactive, and resilient in resolving complex customer challenges.
• Fluency in English, both written and spoken, as the primary language for internal and external communication.
• Experience in the SaaS, agency, or AdTech/MarTech ecosystems is highly desirable.

Preferred Qualifications

• Experience with data‑integration or analytics platforms, and a deep understanding of web analytics, social media, and digital marketing metrics.
• Background in consulting or professional services, providing a consultative approach to customer success.
• Knowledge of SQL, data visualization tools, or API integrations that can add value to client engagements.
• Previous experience in a remote or distributed team environment.
• Certifications in data analytics, project management, or customer success frameworks.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical Aptitude: Comfortable interpreting data, identifying trends, and translating insights into actionable recommendations.
• Collaboration & Influence: Skilled at working cross‑functionally and influencing stakeholders without direct authority.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Continuous Learning: Eager to stay current on industry trends, emerging technologies, and best practices.
• Leadership Presence: Ability to inspire confidence in clients and internal teams alike.
• Technical Proficiency: Comfortable navigating complex dashboards, data pipelines, and integration workflows.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Regular training sessions, both internal and external, covering product deep dives, industry trends, and soft‑skill development.
• Opportunities to lead cross‑functional initiatives, such as product beta programs, customer advisory boards, or market research projects.
• Clear career pathways: from Senior Customer Success Manager to Director of Customer Success, and beyond.
• Annual performance reviews with actionable feedback and personalized development plans.
• Access to a curated library of industry reports, whitepapers, and case studies.

Work Environment & Culture

brighthush’s culture is built on transparency, empowerment, and a shared commitment to customer success. We celebrate diversity, encourage open dialogue, and reward innovation. As a remote team, we rely on robust communication tools, regular virtual town halls, and a culture of trust that allows you to work autonomously while staying connected to your teammates.

Key cultural pillars include:

• Transparency: Open sharing of company metrics, product updates, and strategic decisions.
• Empowerment: Autonomy to make decisions, experiment, and own outcomes.
• Collaboration: Cross‑functional teams that break down silos and drive collective success.
• Well‑Being: Programs that support mental, physical, and financial health.
• Recognition: Regular shout‑outs, awards, and celebrations for achievements.

Compensation & Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
• Equity Options: Share in the company’s growth through stock‑option plans.
• Health & Wellness: 100% paid health care premiums for you and your entire family, with $0 deductible options.
• Remote Work Stipends: $520 one‑time WFH stipend and $80 monthly Wi‑Fi allowance.
• Professional Development: Access to external training courses, certifications, and conferences.
• High‑Quality Equipment: Fully equipped home office setup, including ergonomic furniture and tech gear.
• Flexible Time Off: Unlimited vacation policy and generous sick leave.
• Well‑Being Programs: Mental health resources, gym memberships, and wellness stipends.
• Family Support: Paid parental leave, adoption assistance, and childcare subsidies.

How to Apply

If you are ready to take the next step in your career and help shape the future of data‑driven marketing, we’d love to hear from you. Submit your application through our careers portal or click the link below to start the process.

Apply to this job at brighthush

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that transforms how businesses harness data. Your expertise will directly influence how our customers succeed, how our product evolves, and how we continue to lead the industry. If you’re a proactive, customer‑centric professional who thrives in a fast‑moving, remote environment, we invite you to bring your passion and expertise to brighthush. Let’s build the future of data integration together.