Senior Customer Success Manager – Retention Strategy Architect & Growth Champion Driving $100M+ Revenue Impact at brighthush – Data‑Driven, Client‑Centric, Innovation‑Focused

About brighthush

brighthush is more than a consulting agency; we are the catalyst that propels the non‑invasive aesthetic industry into a new era of sustainable growth. With a rapidly expanding footprint across Spain, we empower beauty centers, clinics, and wellness brands to transform every client interaction into a data‑driven revenue engine. Our unique blend of deep industry expertise, cutting‑edge technology, and an unwavering focus on measurable outcomes has positioned us as the go‑to partner for businesses that want to move beyond transactional service and into the realm of lasting loyalty and advocacy.

We believe the future of beauty is built on relationships, not just treatments. That’s why we design scalable retention systems that keep clients coming back, deepen their lifetime value, and turn them into passionate brand ambassadors. At brighthush, curiosity, collaboration, and a commitment to excellence are not buzzwords—they are the foundation of every project we undertake.

Why brighthush?

At brighthush, you’ll join a high‑energy, data‑centric team that thrives on solving complex challenges for a fast‑growing industry. We offer a fully remote, flexible work environment that supports work‑life balance while fostering a culture of continuous learning and innovation. Our people are our greatest asset, and we invest heavily in professional development, mentorship, and cross‑functional collaboration. If you’re passionate about customer success, data‑driven strategy, and driving tangible business impact, brighthush is the place where your expertise will shine and your career will accelerate.

Role Overview

As the Senior Customer Success Manager, you will be the architect of our retention engine, turning data insights into actionable strategies that drive $100M+ in revenue impact. Your day‑to‑day responsibilities will span strategy, execution, and thought leadership, ensuring that every client journey is optimized for maximum lifetime value.

Key Responsibilities

• Design & Implement Retention Architecture
  • Build a robust, end‑to‑end retention framework that aligns with brighthush’s growth targets, including segmentation, lifecycle mapping, and automated engagement workflows.
  • Translate strategic objectives into practical, scalable processes that can be replicated across multiple client accounts.
  • Serve as the backbone for all future retention initiatives, ensuring consistency and excellence across the organization.
• Drive Client Outcomes
  • Partner with account teams to set, track, and exceed retention KPIs—such as churn rate, lifetime value, and renewal rates—ensuring each client’s success translates into measurable revenue growth.
  • Own the client journey from onboarding through renewal, ensuring a seamless, high‑quality experience that reflects brighthush’s commitment to excellence.
  • Conduct regular business reviews with key stakeholders to surface insights, recommend actions, and celebrate wins.
• Account Management & Upsell Enablement
  • Act as the strategic advisor for key accounts, identifying expansion opportunities and collaborating with sales to close upsell and cross‑sell deals that reinforce long‑term client relationships.
  • Leverage data insights to recommend value‑add services that align with client goals and drive incremental revenue.
  • Maintain a deep understanding of each client’s business model, pain points, and growth trajectory.
• Data‑Driven Insight Generation
  • Leverage analytics tools to extract actionable insights from client data, turning numbers into narratives that inform strategy and drive continuous improvement.
  • Present findings to both technical and non‑technical stakeholders in a clear, compelling manner that inspires action.
  • Develop dashboards and reporting frameworks that provide real‑time visibility into retention performance.
• Process Optimization
  • Continuously refine retention processes, tools, and playbooks to increase efficiency, reduce friction, and enhance the overall client experience.
  • Champion best practices and drive adoption of new technologies that streamline workflows and elevate service quality.
  • Collaborate with Product, Marketing, and Engineering to align retention initiatives with product roadmaps, feature releases, and customer communication strategies.
• Thought Leadership & Knowledge Sharing
  • Represent brighthush at industry events, webinars, and internal workshops, sharing best practices and staying ahead of emerging trends in customer success and retention.
  • Publish whitepapers, case studies, and blog posts that position brighthush as a thought leader and attract new business opportunities.
  • Mentor junior team members and foster a culture of continuous learning.
• Cross‑Functional Collaboration
  • Work closely with Product, Marketing, and Engineering to align retention initiatives with product roadmaps, feature releases, and customer communication strategies.
  • Act as the voice of the customer in product development cycles, ensuring that every new feature adds real value to the client experience.
  • Facilitate regular syncs between teams to keep everyone aligned on goals, timelines, and deliverables.

Essential Qualifications

• 5+ years of experience in customer success, account management, or a related role within a SaaS or consulting environment.
• Proven track record of designing and executing retention programs that deliver measurable revenue impact.
• Strong analytical mindset with proficiency in data analysis tools and SQL.
• Excellent communication skills in Spanish (written and spoken); proficiency in English is a plus.
• Experience working in an agile, fast‑paced, remote team setting.
• Demonstrated ability to influence stakeholders, negotiate contracts, and manage complex client relationships.
• Strategic thinker with a customer‑centric mindset and a passion for driving business outcomes.

Preferred Qualifications

• Background in the aesthetic or health‑tech industry.
• Experience with CRM platforms and customer success platforms.
• Knowledge of marketing automation and email sequencing tools.
• Certifications in Customer Success Management or related fields.
• Experience leading or mentoring a team of customer success professionals.

Key Skills & Competencies

• Strategic Planning: Ability to translate business goals into actionable retention strategies.
• Data Analysis & Interpretation: Turning complex data sets into clear, actionable insights.
• Stakeholder Management: Building trust and influence across all levels of the organization.
• Communication & Storytelling: Conveying data narratives to diverse audiences.
• Project Management: Leading cross‑functional initiatives from concept to execution.
• Customer Advocacy: Championing the client voice in product and service development.

Career Growth & Learning Opportunities

At brighthush, we believe that the best way to drive business impact is to invest in our people. As a Senior Customer Success Manager, you will:

• Lead a high‑impact project that directly influences the company’s revenue trajectory.
• Mentor a growing team of Customer Success Specialists, shaping the next generation of leaders.
• Participate in executive‑level strategy sessions, gaining exposure to senior leadership and industry trends.
• Access a curated learning library, including courses on advanced analytics, product management, and leadership.
• Earn certifications in Customer Success Management, Data Analytics, and Agile Project Management through our partnership with leading educational platforms.

Work Environment & Company Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote-first approach means you can work from anywhere while staying connected through:

• Weekly virtual town halls with the executive team.
• Monthly hackathons and innovation sprints.
• Cross‑functional “lunch & learn” sessions that bring together product, marketing, engineering, and customer success.
• A transparent feedback loop where ideas are evaluated and implemented quickly.

We celebrate diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard and every contribution is valued.

Compensation & Benefits

While specific figures are tailored to experience and performance, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to retention KPIs and revenue impact.
• Equity or profit‑sharing options to align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and flexible working hours to support work‑life balance.
• Annual professional development stipend and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health support.

How to Apply

Ready to shape the future of customer success in the aesthetic industry? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how your expertise can help us drive $100M+ in revenue impact and elevate the client experience at brighthush.