Senior Customer Success Manager – SaaS & Public Sector Solutions – Driving Adoption, Renewal, and Relationship Excellence at brighthush

About brighthush

brighthush is a leading technology partner that empowers public sector organizations and large enterprises across Europe to streamline procurement, tendering, and supplier collaboration. With a mission to bring transparency, efficiency, and innovation to the public procurement ecosystem, brighthush delivers a cloud‑based platform that connects buyers and suppliers, automates workflows, and provides actionable insights. Our team is passionate about solving complex challenges, fostering digital transformation, and creating lasting value for our customers.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, growth‑oriented company that is redefining how public institutions and businesses manage procurement. We value curiosity, collaboration, and a customer‑centric mindset. Our culture is built on:

• Innovation & Impact: Your work will directly influence how thousands of public sector buyers and suppliers operate.
• Continuous Learning: We invest in professional development, certifications, and knowledge sharing.
• Diversity & Inclusion: A welcoming environment where every voice is heard.
• Work-Life Balance: Flexible remote options, generous leave policies, and a supportive team.

Position Overview

We are seeking an experienced Senior Customer Success Manager to join our Customer Success team. In this role, you will be the primary advocate for our customers, ensuring they achieve maximum value from our SaaS platform. You will drive product adoption, manage renewals, and nurture long‑term relationships with public sector clients across Finland.

Key Responsibilities

• Customer Adoption & Engagement: Develop and execute adoption plans that accelerate user onboarding, feature utilization, and ROI realization.
• Renewal & Upsell Management: Own the renewal cycle, identify upsell opportunities, and collaborate with Sales to secure long‑term contracts.
• Relationship Building: Serve as the trusted advisor for key stakeholders, understanding their business objectives and aligning them with brighthush solutions.
• Data-Driven Insights: Leverage CRM and analytics tools to monitor health scores, churn risk, and satisfaction metrics; translate data into actionable recommendations.
• Cross-Functional Collaboration: Partner with Product, Marketing, and Support to relay customer feedback, shape roadmap priorities, and deliver seamless experiences.
• Process Optimization: Continuously refine CS processes, playbooks, and documentation to improve efficiency and scalability.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups; contribute to thought leadership content.

Essential Qualifications

• Minimum 3 years of proven experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Strong background working with public sector clients or procurement processes.
• Proficiency in CRM platforms, preferably HubSpot; experience with CS tools such as Gainsight, Totango, or similar.
• Fluent in both Finnish and English, with excellent written and verbal communication skills.
• Valid work authorization in Finland.
• Demonstrated ability to manage multiple high‑value accounts simultaneously.
• Track record of meeting or exceeding renewal and upsell targets.

Preferred Qualifications

• Experience in a B2B SaaS company focused on procurement, e‑commerce, or public sector solutions.
• Knowledge of public procurement regulations and tendering processes in Finland or the EU.
• Experience with data analytics and reporting dashboards.
• Certifications in Customer Success Management (CSM), HubSpot, or related fields.
• Previous involvement in product roadmap discussions or beta testing initiatives.

Key Skills & Competencies

• Strategic Thinking: Ability to align customer goals with business outcomes.
• Relationship Management: Building trust and rapport with C‑suite executives and procurement teams.
• Analytical Acumen: Interpreting metrics to drive decisions and forecast outcomes.
• Project Management: Coordinating cross‑functional initiatives with clear timelines and deliverables.
• Communication: Articulating complex concepts in a clear, concise manner.
• Problem Solving: Quickly diagnosing issues and crafting effective solutions.
• Adaptability: Thriving in a fast‑paced, evolving environment.

Career Growth & Development

At brighthush, your career trajectory is supported by a structured growth plan. As a Senior Customer Success Manager, you will have the opportunity to:

• Progress to a Leadership role within the Customer Success organization.
• Lead cross‑functional projects that shape product strategy.
• Mentor junior CS team members and share best practices.
• Participate in industry conferences, workshops, and certification programs.
• Contribute to thought leadership pieces, case studies, and white papers.

Work Environment & Culture

Our remote-first model allows you to work from anywhere in Finland, with a flexible schedule that respects personal commitments. We maintain a strong virtual community through:

• Weekly team stand‑ups and monthly all‑hands meetings.
• Quarterly virtual retreats and team‑building activities.
• Open communication channels via Slack, Teams, and email.
• Access to a digital knowledge hub with training resources, playbooks, and best‑practice guides.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base Salary: Market‑competitive, with performance‑based bonuses.
• Retirement Plan: Company‑matched pension contributions.
• Parental Leave: Generous paid parental leave for both mothers and fathers.
• Health & Wellness: Comprehensive health insurance, mental health support, and wellness stipend.
• Professional Development: Budget for conferences, courses, and certifications.
• Flexible Working Hours: Remote work with core hours for collaboration.
• Technology Stipend: Allowance for home office equipment and high‑speed internet.
• Employee Recognition: Quarterly awards and spot bonuses for outstanding contributions.

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Helsinki, Uusimaa, Finland
• Languages: English, Finnish

How to Apply

Ready to make a tangible impact on public procurement across Europe? Submit your application through our careers portal and join a team that values innovation, collaboration, and customer success. We look forward to exploring how your expertise can help brighthush continue to transform the procurement landscape.