Senior Customer Success Manager – Scaled Accounts & Enterprise Growth – Germany (Remote)

About brighthush and the Future of Customer Success

brighthush is a trailblazing technology leader that empowers businesses worldwide to unlock the full potential of their digital ecosystems. With a portfolio of cutting‑edge solutions that span cloud infrastructure, data analytics, and enterprise automation, brighthush is redefining how companies engage with their customers. Our mission is simple yet ambitious: to create seamless, value‑driven experiences that turn every interaction into a lasting partnership.

In the rapidly evolving landscape of Information Technology, customer success has become the linchpin of sustainable growth. At brighthush, we recognize that the journey from acquisition to advocacy is a continuous cycle that demands proactive insight, strategic foresight, and relentless dedication. That’s why we’re looking for a seasoned Customer Success Manager who can champion the success of our most ambitious accounts and help shape the future of customer experience across Germany.

Why This Role Is a Game‑Changer

As a Customer Success Manager for Scaled Accounts, you will be the strategic partner for our high‑impact clients. You’ll own the entire customer lifecycle—from onboarding to expansion—ensuring that each account not only meets but exceeds its business objectives. Your influence will directly impact revenue growth, customer retention, and the overall perception of brighthush as a trusted partner.

Key Responsibilities

• Account Ownership & Growth: Serve as the primary point of contact for a portfolio of scaled accounts, driving adoption, expansion, and renewal. Develop and execute account plans that align with each client’s strategic goals.
• Strategic Advisory: Act as a trusted advisor, providing insights on industry trends, best practices, and innovative solutions that can unlock new value for your clients.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to ensure a seamless customer journey and to surface feedback that informs product development.
• Data‑Driven Success: Leverage analytics to monitor health metrics, identify risks, and proactively address challenges before they impact the customer experience.
• Customer Advocacy: Champion the voice of the customer within brighthush, translating their needs into actionable initiatives that enhance product offerings and service delivery.
• Team Leadership & Mentorship: Mentor junior success team members, fostering a culture of continuous learning and high performance.
• Process & Tool Optimization: Continuously refine success processes, documentation, and tooling to improve efficiency and scalability.

Essential Qualifications

• Minimum 3–5 years of experience in customer success, account management, or a related field, preferably within the technology sector.
• Proven track record of managing and growing scaled accounts, with measurable success in renewal and upsell metrics.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication skills in both German and English—written and verbal—capable of engaging stakeholders at all levels.
• Demonstrated ability to navigate complex, multi‑stakeholder environments and drive consensus.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) is highly desirable.

Preferred Qualifications

• Background in SaaS or cloud‑based solutions, with a deep understanding of the challenges and opportunities in digital transformation.
• Experience working in a remote or distributed team environment, with a proven ability to self‑manage and maintain high productivity.
• Knowledge of the German market, including regulatory considerations and industry-specific nuances.
• Certifications in Customer Success Management or related disciplines (e.g., Certified Customer Success Manager).
• Fluency in additional languages (e.g., French, Spanish) is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Building: Talent for building trust and rapport with C‑level executives and technical leads.
• Problem Solving: Creative and analytical approach to resolving complex customer challenges.
• Project Management: Skilled at coordinating cross‑functional initiatives with clear timelines and deliverables.
• Customer‑Centric Mindset: Passion for delivering exceptional value and ensuring customer delight.
• Adaptability: Comfortable navigating change and ambiguity in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your contributions to the business. As a Customer Success Manager, you will:

• Gain exposure to high‑profile accounts and complex, multi‑layered projects that sharpen your strategic acumen.
• Participate in continuous learning programs, including industry conferences, internal workshops, and mentorship from senior leaders.
• Have clear pathways to advance into senior leadership roles such as Director of Customer Success, Head of Customer Experience, or even C‑suite positions.
• Benefit from a culture that encourages experimentation, innovation, and the sharing of best practices across teams.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on customer outcomes. Our remote‑first culture empowers you to work from anywhere in Germany while staying connected through:

• Weekly virtual town halls and cross‑departmental syncs.
• State‑of‑the‑art collaboration tools (Slack, Teams, Miro).
• Flexible working hours that respect work‑life balance.
• A vibrant community of like‑minded professionals who celebrate wins and learn from challenges together.

Compensation, Perks & Benefits

While specific figures are tailored to experience and performance, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles in Germany.
• Performance‑based bonuses tied to account health, renewal rates, and expansion metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget for courses, certifications, and conference attendance.
• Access to cutting‑edge technology and tools that support your daily work.

How to Apply

Ready to take the next step in your career and help shape the future of customer success at brighthush? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

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Why brighthush?

At brighthush, you’ll join a forward‑thinking team that values innovation, integrity, and impact. We’re not just building products; we’re building relationships that last a lifetime. If you’re a strategic thinker with a passion for customer success, a knack for driving growth, and a desire to work in a culture that celebrates excellence, we want to hear from you.

Embark on a career where your expertise fuels real change, your ideas shape the future, and your success is celebrated. Join brighthush and help us create the next generation of customer success stories.