Strategic Customer Success Manager – Driving Lifecycle Excellence & Innovation in Industrial Controls at brighthush

About brighthush and the Industrial Controls Landscape

brighthush is a global leader in industrial automation, electrical distribution, and power solutions, serving a diverse portfolio of OEMs, distributors, and end‑users across the Americas, Europe, and Asia. Our Industrial Controls Division (ICD) is at the forefront of digital transformation, delivering cutting‑edge PLCs, SCADA systems, and IoT‑enabled devices that power everything from manufacturing plants to smart cities. As the industry pivots toward Industry 4.0, brighthush is redefining how customers interact with technology, and we need a visionary Customer Success Manager to lead this evolution.

Why Join brighthush?

• Impact at Scale – Shape the customer experience for thousands of global accounts, influencing product roadmaps, support processes, and sales strategies.
• Innovation‑Driven Culture – Work alongside engineers, data scientists, and product managers to deploy AI, automation, and cloud‑based solutions that streamline support and unlock new revenue streams.
• Career Growth – Accelerate your trajectory with leadership development programs, cross‑functional rotations, and a clear path to executive roles.
• Remote Flexibility – Operate from anywhere in the United States while collaborating with a distributed, high‑performing team.
• Competitive Compensation – Base salary range of $146,000–$215,000, plus a variable incentive program and comprehensive benefits.

Key Responsibilities

As the strategic leader of brighthush’s customer success organization, you will:

• Develop and execute a forward‑looking customer success strategy, roadmap, and operating model that aligns with brighthush’s growth objectives.
• Lead the Division Sales Engineering, OEM Brand Label, and Post‑Order Support teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Advocate for customers across all touchpoints, establishing a robust feedback loop that captures insights from interactions, performance metrics, and operational data.
• Design differentiated engagement models that match support intensity and resources to strategic customers and high‑value opportunities.
• Drive cross‑functional coordination with Sales, Product Management, Engineering, Manufacturing, Supply Chain, and Customer Service to simplify processes and enhance responsiveness.
• Proactively identify emerging risks, recurring pain points, and escalation triggers, coordinating corrective actions that improve outcomes and reduce friction.
• Own the delivery of customer support and issue resolution throughout the entire customer lifecycle, ensuring high satisfaction and retention.
• Champion technology‑enabled solutions—automation, AI, and data analytics—to increase visibility, streamline interactions, and elevate the overall experience.
• Define, track, and own customer success metrics that measure experience, support effectiveness, and commercial execution.
• Represent the customer success organization to customers, sales teams, channel partners, and senior leadership, building trust and shared accountability.

Essential Qualifications

Required (Basic) Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field from an accredited institution.
• Minimum 10 years of progressive experience in customer success, commercial leadership, business strategy, product management, sales, or marketing.
• At least 3 years of experience managing direct and cross‑functional teams.
• At least 2 years of experience developing and implementing organizational strategies, operating models, or business transformation initiatives.
• brighthush will not sponsor immigration visas for this role.

Preferred Qualifications

• MBA or advanced business degree from an accredited institution.
• 3 + years of experience supporting OEMs, distributors, channel partners, or complex B2B go‑to‑market environments.
• 3 + years of experience within industrial controls, electrical, automation, or related industrial markets.
• Bilingual proficiency in English and Spanish.

Core Skills & Competencies

• Strategic thinking with strong business acumen and analytical rigor.
• Ability to balance long‑term vision with day‑to‑day execution.
• Exceptional communication, presentation, and influencing skills across all levels.
• Proven talent to build trust, alignment, and collaboration without direct authority.
• Leadership, coaching, and talent development capabilities.
• Experience leading organizational change and building capability in a transforming commercial environment.
• Data‑driven decision making using customer, operational, and business performance data.
• Rapid learning of new products, markets, and technologies.
• Experience leading customer‑facing or commercial teams and cross‑functional initiatives.
• Experience establishing performance metrics, accountability frameworks, and operating rhythms.
• Experience developing and implementing customer success programs, engagement models, or lifecycle‑based support strategies.
• Proficiency with ERP and CRM platforms such as Vista, SAP, Oracle, Salesforce, or similar systems.
• Willingness to travel up to 25 % annually.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Executive‑level mentorship programs that pair you with senior leaders across the organization.
• Structured learning paths in customer success, data analytics, and industrial automation.
• Cross‑functional rotations that expose you to product development, engineering, and supply‑chain operations.
• Leadership training workshops focused on change management, influence, and strategic execution.
• Opportunities to present at industry conferences and internal forums, building your personal brand.

Work Environment & Culture

brighthush fosters a culture of inclusion, curiosity, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and cross‑team stand‑ups.
• Collaborative digital workspaces (Slack, Teams, Confluence).
• Regular virtual coffee chats and informal networking events.
• Transparent communication from leadership about company strategy and performance.

Compensation, Perks, and Benefits

We offer a comprehensive package designed to support your well‑being, growth, and financial security:

• Competitive Base Salary – $146,000–$215,000, commensurate with experience.
• Variable Incentive Program – Performance‑based bonuses tied to customer success metrics and business outcomes.
• Health & Wellness – Medical, dental, vision, and mental‑health coverage.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – Generous vacation, sick leave, and holidays.
• Professional Development Stipend – Annual budget for courses, certifications, and conferences.
• Remote Work Allowance – Home‑office stipend to create a productive environment.
• Employee Assistance Program – Confidential counseling and support services.
• Inclusive Benefits – Family planning, adoption assistance, and flexible benefits.

Equal Opportunity & Inclusive Hiring

brighthush is committed to fostering a diverse and inclusive workforce. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, or any other protected characteristic. We also support second‑chance employment and provide reasonable accommodations for applicants with disabilities.

How to Apply

Ready to lead the next wave of customer success at brighthush? Submit your application through our careers portal by October 23, 2026. We look forward to discovering how your expertise can help us deliver unparalleled value to our customers.

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