Senior Customer Success Manager – Small & Mid‑Market K‑12 Schools, Remote – Championing Student Safety, Engagement, and Digital Well‑Being at brighthush

About brighthush

brighthush is a trailblazer in the EdTech ecosystem, redefining how schools protect, engage, and nurture students in the digital age. With a portfolio that spans student safety, wellness, and engagement, we empower more than 20,000 schools and 20 million students worldwide to create secure, inclusive, and vibrant learning environments. Our solutions are trusted by institutions ranging from small community schools to large district networks, and we’re proud to be featured on the prestigious EdTech Top 40 Report for our integrated, forward‑thinking approach to digital education.

Operating at a scale that few EdTech companies can match, brighthush processes over 1.1 billion web requests and 54 TB of data daily. This massive footprint allows us to deliver real‑time insights, proactive threat detection, and seamless user experiences that keep educators and students connected, safe, and engaged. Every click, every message, and every data point is analyzed to surface actionable intelligence that informs policy, curriculum, and classroom practice.

At brighthush, we believe technology should do more than streamline operations—it should transform lives. Our mission is to combine cutting‑edge technical innovation with a deep commitment to student well‑being, ensuring that every digital interaction is safe, supportive, and purposeful. When you join brighthush, you become part of a movement that is shaping the future of education, one secure classroom at a time.

Why Join Our Remote Talent Community?

We’re not just hiring for a role; we’re building a community of high‑performing Customer Success Managers (CSMs) who thrive in fast‑paced, tech‑first environments. By joining our Remote Talent Community, you’ll:

• Be the first to know about future openings on our Small & Mid‑Market CSM team.
• Receive priority consideration when a role aligns with your skills and career aspirations.
• Gain access to exclusive resources, webinars, and networking opportunities within the brighthush ecosystem.
• Showcase your expertise in managing large, complex customer portfolios and driving adoption at scale.
• Build a network of peers who share your passion for student safety and digital well‑being.

Key Responsibilities (Future Role)

As a Senior Customer Success Manager for Small & Mid‑Market accounts, you will be the linchpin between brighthush’s product vision and our valued school partners. Your day‑to‑day activities will include:

• Account Management & Growth: Own a portfolio of 200–400 K‑12 school accounts, ensuring high adoption, satisfaction, and renewal rates.
• Digital‑First Engagement: Design and execute tech‑touch strategies—leveraging email automation, in‑app messaging, and data‑driven insights—to nurture relationships and drive product usage.
• Onboarding & Enablement: Create scalable onboarding workflows that guide new schools through implementation, training, and best‑practice adoption.
• Renewal & Expansion: Partner with sales and product teams to identify upsell opportunities, negotiate renewals, and expand usage across multiple campuses.
• Customer Advocacy: Build a community of brand ambassadors, collect testimonials, and facilitate case studies that showcase the impact of brighthush solutions.
• Data Analysis & Reporting: Monitor key metrics (NPS, churn, usage), generate actionable insights, and present findings to stakeholders.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Marketing, and Support to relay customer feedback and influence roadmap decisions.
• Continuous Improvement: Identify process gaps, propose automation, and implement best practices to increase efficiency and customer satisfaction.

Essential Qualifications

• Minimum 3 years of experience in a customer‑success or SaaS‑centric role, preferably within EdTech.
• Proven track record managing large portfolios (200–400 accounts) with a focus on digital engagement.
• Hands‑on experience with Gainsight, Salesforce, and customer marketing platforms.
• Strong analytical mindset with the ability to translate data into actionable strategies.
• Excellent written and verbal communication skills, capable of articulating complex concepts to diverse audiences.
• Self‑starter who thrives in a remote‑first, fast‑paced environment.
• Proactive, organized, and detail‑oriented with a passion for continuous learning.

Preferred Qualifications

• Experience working with K‑12 school cycles, budgets, and decision‑making processes.
• Background in building scalable workflows for onboarding, renewal, and expansion.
• Familiarity with customer marketing and advocacy programs.
• Knowledge of student safety and wellness best practices.
• Previous exposure to high‑volume SaaS environments and tech‑touch engagement models.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for educators and students, with a drive to solve real‑world problems.
• Tech Savvy: Comfortable navigating CRM, analytics, and automation tools.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day tasks.
• Influence & Negotiation: Skilled at building relationships and driving consensus across stakeholders.
• Project Management: Proven ability to juggle multiple initiatives, set priorities, and meet deadlines.
• Data‑Driven Decision Making: Comfortable interpreting metrics and translating them into action.
• Adaptability: Quick to pivot in response to changing priorities or new information.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to a curated library of industry courses, certifications, and conferences.
• Regular performance reviews with clear pathways to leadership roles.
• Opportunities to lead cross‑functional initiatives, product launches, and customer advocacy programs.
• Internal mobility across product, sales, and marketing teams for a well‑rounded career trajectory.
• Annual “Innovation Sprint” where teams can propose and prototype new features or processes.

Work Environment & Company Culture

brighthush is a remote‑first organization built on trust, flexibility, and impact. Our culture is defined by:

• Trust & Autonomy: You’re empowered to own your work and make decisions that benefit our customers.
• Collaboration: Cross‑functional teams work together seamlessly, regardless of geography.
• Innovation: We encourage experimentation and reward creative problem‑solving.
• Inclusivity: Diversity of thought, background, and experience is celebrated and integral to our success.
• Work‑Life Balance: Unlimited PTO, flexible schedules, and a focus on results over hours.
• Community Engagement: Regular virtual town halls, hackathons, and volunteer days keep us connected and purposeful.

Compensation & Benefits (When a Role Opens)

While the current posting is an Expression of Interest, future full‑time hires can expect:

• Competitive base salary commensurate with experience.
• Performance‑based incentives tied to customer success metrics.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• 12 weeks of fully paid parental leave.
• Unlimited paid time off, 13 company‑paid U.S. holidays, and a 1‑week paid winter break.
• $1,000 annual stipend for professional development.
• Remote‑first benefits, including a home‑office stipend and tech allowance.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Express Interest

Ready to join the brighthush Remote Talent Community? Submit your résumé and complete our brief application. We’ll ask you to highlight:

• Your experience managing high‑volume accounts in EdTech or SaaS.
• The tools and strategies you’ve used to scale engagement.
• The type of CSM role you’re most excited to explore in the future.

Once we receive your application, you’ll be added to our talent pool and considered for future 100 % remote openings that align with your skills and career goals.

Equal Opportunity Employer

brighthush proudly embraces diversity and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Take the Next Step

If you’re a data‑driven, tech‑savvy Customer Success Manager ready to make a tangible impact on student safety and engagement, we want to hear from you. Join our Remote Talent Community today and become part of a mission‑driven team that’s reshaping the future of digital learning.