Senior Customer Success Manager – Spain – Driving Solar Installer Adoption & Growth at brighthush

About brighthush

brighthush is a dynamic, fast‑growing global ecosystem that unites a portfolio of forward‑thinking businesses under one bold mission: to accelerate the world’s transition to smarter, more sustainable energy and technology solutions. From renewable energy platforms and AI‑powered software to innovative financing models and digital infrastructure, brighthush is at the forefront of the clean‑tech revolution.

With a presence spanning Australia, Singapore, China, Europe, the United States and Mexico—and an ever‑expanding footprint into new markets—brighthush offers ambitious professionals the chance to build meaningful, international careers. Each of our brands, whether focused on solar installation, energy analytics, or digital marketplaces, shares a collaborative culture, an entrepreneurial mindset, and a passion for challenging the status quo.

When you join brighthush, you’re not just taking a job—you’re becoming part of a global team that is shaping the future of clean energy and technology. We invest in our people, encourage fresh ideas, celebrate success, and provide the opportunity to grow alongside a company that is only just getting started.

Role Overview

As the Customer Success Manager for the Spain Region, you will be the primary advocate for our installer partners. You will lead the end‑to‑end journey—from identifying and onboarding new partners to ensuring they fully adopt and derive value from our platform. Your deep understanding of the Spanish solar market, combined with your ability to translate customer needs into actionable insights, will be critical to driving regional growth and long‑term partner satisfaction.

Key Responsibilities

• Partner Acquisition & Relationship Building – Identify and map potential solar installer partners across Spain, understand their workflows, and build trust‑based relationships that support regional expansion.
• Onboarding & Enablement – Guide new partners through a frictionless onboarding process, ensuring they complete their first real project within 30–45 days.
• Product Adoption & Integration – Champion the adoption of brighthush’s platform, helping installers embed it into daily planning, ordering, and documentation workflows.
• Trusted Advisor – Serve as the go‑to expert for installers, helping them realize product value, resolve challenges, and achieve sustainable success.
• Market Intelligence & Strategy – Provide insights on regional go‑to‑market strategies, customer segments, acquisition channels, partnerships, and product positioning.
• Feedback Loop – Gather customer feedback, identify recurring pain points, and collaborate with Product, Development, and Support teams to drive continuous improvement.
• Training & Engagement – Conduct product demos, training sessions, and customer meetings to build awareness and engagement.
• Usage Monitoring & Growth – Track customer activity, proactively address adoption barriers, and identify opportunities to deepen product usage.
• Cross‑Functional Alignment – Work closely with internal teams to align regional customer needs with product priorities and broader business objectives.

Key Deliverables & KPIs

• Onboarding at Scale – % of new installers completing onboarding and finishing their first real project within 30–45 days.
• Fast & Visible Value – Median time‑to‑first‑completed project after account creation.
• Daily Operational Usage – % of active installers running multiple projects per month in brighthush.
• Sustainable Long‑Term Adoption – 6‑month active installer retention rate (continued project activity).

Required Qualifications & Experience

• Degree, vocational qualification, or equivalent practical experience in a relevant field.
• Proven experience in customer success, account management, business development, or a similar customer‑facing role within a technology or B2B SaaS environment.
• Deep familiarity with the Spanish solar market, including installer networks, customer needs, and industry dynamics.
• Experience working with technology products, with the ability to understand user workflows, demonstrate product capabilities, and translate customer needs into actionable feedback.
• Strong analytical skills to identify potential customers, assess market opportunities, and contribute to regional go‑to‑market planning.
• Fluency in Spanish and English, with the ability to engage effectively with local installers and internal global teams.

Skills & Competencies

• Technical Proficiency – Comfortable using web‑based SaaS tools and understanding solar PV planning data, project structures, and documentation at a practical level.
• Functional Expertise – Experienced in onboarding and enabling small and medium‑sized customers to adopt a product and integrate it into daily operational workflows.
• Product‑Oriented Mindset – Ability to understand and explain technology solutions in a way that resonates with non‑technical stakeholders.
• Behavioural Competencies – Builds trust through clear, honest communication; takes ownership of customer outcomes; and works pragmatically in a fast‑moving startup environment.

Preferred / Nice‑to‑Have

• Experience onboarding customers to complex B2B SaaS solutions.
• Hands‑on experience with solar installer workflows.

Travel Requirements

Willingness to travel within Spain as required for customer meetings, installer engagement, market development, and industry events.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. You will have the chance to:

• Lead cross‑functional initiatives that shape product roadmaps and market strategy.
• Mentor junior customer success professionals and build a high‑performing regional team.
• Participate in global leadership forums, gaining exposure to senior executives and industry thought leaders.
• Access continuous learning programs, including certifications in renewable energy, SaaS product management, and advanced data analytics.

Culture & Benefits

brighthush thrives on a culture of innovation, collaboration, and impact. We offer:

• Competitive salary and performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working arrangements and a supportive remote‑first mindset.
• Generous paid time off, including a company‑wide “Green Day” for community volunteering.
• Equity participation, allowing you to share in the company’s long‑term success.
• Access to cutting‑edge technology, industry conferences, and professional development resources.

How to Apply

If you are passionate about driving customer success in the renewable energy sector and thrive in a fast‑paced, global environment, we want to hear from you. Submit your application through the brighthush careers portal, and let’s explore how you can help shape the future of clean energy together.

Join brighthush Today

Be part of a team that is not only building a business but also building a better world. Your expertise, enthusiasm, and commitment to customer success will help us accelerate the adoption of sustainable energy solutions across Spain and beyond. Apply now and start your journey with brighthush.