Senior Customer Success Manager – Strategic Account Leadership, Expansion & Customer Advocacy at brighthush

About brighthush

brighthush is a pioneering force in the cybersecurity landscape, dedicated to empowering organizations worldwide to understand, manage, and mitigate cyber risk. With a portfolio of cutting‑edge exposure‑management solutions, we help more than 40,000 customers—from Fortune 500 leaders to government agencies—to stay ahead of evolving threats. Our mission is simple: deliver the most reliable, actionable insights that enable our clients to protect their digital assets and maintain trust in an increasingly complex threat environment.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people, fostering a culture of belonging, respect, and continuous learning. Our teams collaborate across disciplines, share knowledge freely, and celebrate wins together. If you’re passionate about cybersecurity, thrive in a fast‑moving environment, and want to make a tangible impact on the world’s most critical infrastructure, brighthush is the place for you.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a mission that protects the digital backbone of society. We offer:

• Industry‑leading technology that sets the standard for exposure management.
• A global footprint with clients across every sector, giving you exposure to diverse challenges and solutions.
• A collaborative culture where ideas flow freely and every voice matters.
• A commitment to innovation—we invest in research, product development, and emerging threat intelligence.
• A focus on personal growth—continuous learning, mentorship, and career advancement are built into our DNA.

Role Overview

The Senior Customer Success Manager (CSM) at brighthush is a strategic partner to our high‑value, complex accounts. You will own the entire customer journey—from onboarding through renewal—ensuring that each client achieves measurable business outcomes and derives maximum value from our solutions. Your deep product expertise, data‑driven mindset, and consultative approach will help you build lasting relationships with senior stakeholders, drive adoption, and unlock expansion opportunities.

Key Responsibilities

• Onboarding Excellence: Lead the seamless transition of new high‑value accounts, coordinating cross‑functional teams to deliver a customized implementation roadmap that aligns with the customer’s business objectives.
• Strategic Relationship Building: Cultivate trusted advisor relationships with C‑suite executives and technical leaders, positioning yourself as the go‑to resource for all things brighthush.
• Renewal & Expansion Leadership: Own the renewal process, applying the MEDDPICC framework to identify upsell opportunities, negotiate contracts, and secure multi‑year commitments.
• Customer Health Monitoring: Proactively track adoption metrics, NPS scores, and usage patterns to identify risks, surface insights, and recommend corrective actions.
• Advanced Adoption Strategy: Design and execute tailored adoption plans that align with each customer’s unique security posture, ensuring they fully leverage our product suite.
• Internal Advocacy: Capture customer feedback and translate it into actionable product enhancements, influencing roadmap decisions and service improvements.
• Cross‑Functional Collaboration: Partner with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support to align initiatives and deliver cohesive, high‑impact outcomes.
• Team Mentorship: Coach and mentor Associate and Junior CSMs, sharing best practices, providing career guidance, and fostering a culture of continuous improvement.
• Process & Framework Refinement: Contribute to the evolution of our customer success playbooks, tools, and analytics, ensuring they reflect real‑world field insights.

Essential Qualifications

• BA/BS degree or equivalent professional experience.
• 8+ years of customer‑facing experience, with at least 5 years in account management, sales, or a related role focused on retention, growth, and engagement.
• Proven track record managing high‑value SaaS or subscription‑based accounts, driving adoption, and delivering measurable outcomes.
• Exceptional relationship‑management skills, with a demonstrated ability to engage senior stakeholders and align solutions to business objectives.
• Strong analytical mindset: experience using metrics to assess customer health, identify risks, and measure success.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proficiency with CRM platforms and productivity suites.
• Ability to manage multiple accounts and priorities in a fast‑paced, revenue‑focused environment.
• Experience mentoring or coaching team members, fostering a collaborative and growth‑oriented culture.
• Willingness to travel up to 50% to support client engagements, industry events, and internal initiatives.

Preferred Qualifications

• Deep understanding of cybersecurity concepts, threat intelligence, and exposure management.
• Experience with MEDDPICC or similar sales qualification frameworks.
• Background in consulting or professional services, providing a holistic view of customer success.
• Knowledge of data privacy regulations (GDPR, CCPA, etc.) and how they impact security solutions.Apply for this job