Senior Customer Success Manager – Strategic Account Leadership & Growth at brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity arena, dedicated to empowering organizations worldwide to understand, manage, and mitigate cyber risk. With a portfolio of cutting‑edge exposure‑management solutions, we help more than 40,000 customers—from Fortune 500 leaders to government agencies—to stay ahead of evolving threats. Our mission is simple: deliver the most reliable, actionable insights that enable our clients to protect their digital assets and maintain trust in an increasingly complex threat landscape.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people, fostering a culture of belonging, respect, and continuous learning. Our teams collaborate across disciplines, share knowledge freely, and celebrate wins together. If you’re passionate about cybersecurity, thrive in a fast‑moving environment, and want to make a tangible impact on the world’s most critical infrastructure, brighthush is the place for you.

Role Overview

The Senior Customer Success Manager (CSM) at brighthush is a strategic partner to our high‑value, complex accounts. You will own the entire customer journey—from onboarding through renewal—ensuring that each client achieves measurable business outcomes and derives maximum value from our solutions. Your deep product expertise, data‑driven mindset, and consultative approach will help you build lasting relationships with senior stakeholders, drive adoption, and unlock expansion opportunities.

Key Responsibilities

• Onboarding Excellence: Lead the seamless transition of new high‑value accounts, coordinating cross‑functional teams to deliver a customized implementation roadmap that aligns with the customer’s business objectives.
• Strategic Relationship Building: Cultivate trusted advisor relationships with C‑suite executives and technical leaders, positioning yourself as the go‑to resource for all things brighthush.
• Renewal & Expansion Leadership: Own the renewal process, applying the MEDDPICC framework to identify upsell opportunities, negotiate contracts, and secure multi‑year commitments.
• Customer Health Monitoring: Proactively track adoption metrics, NPS scores, and usage patterns to identify risks, surface insights, and recommend corrective actions.
• Advanced Adoption Strategy: Design and execute tailored adoption plans that align with each customer’s unique security posture, ensuring they fully leverage our product suite.
• Internal Advocacy: Capture customer feedback and translate it into actionable product enhancements, influencing roadmap decisions and service improvements.
• Cross‑Functional Collaboration: Partner with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support to align initiatives and deliver cohesive, high‑impact outcomes.
• Team Mentorship: Coach and mentor Associate and Junior CSMs, sharing best practices, providing career guidance, and fostering a culture of continuous improvement.
• Process & Framework Refinement: Contribute to the evolution of our customer success playbooks, tools, and analytics, ensuring they reflect real‑world field insights.

Essential Qualifications

• BA/BS degree or equivalent professional experience.
• 8+ years of customer‑facing experience, with at least 5 years in account management, sales, or a related role focused on retention, growth, and engagement.
• Proven track record managing high‑value SaaS or subscription‑based accounts, driving adoption, and delivering measurable outcomes.
• Exceptional relationship‑management skills, with a demonstrated ability to engage senior stakeholders and align solutions to business objectives.
• Strong analytical mindset: experience using metrics to assess customer health, identify risks, and measure success.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proficiency with CRM platforms (e.g., Salesforce) and productivity suites (e.g., Google Workspace).
• Ability to manage multiple accounts and priorities in a fast‑paced, revenue‑focused environment.
• Experience mentoring or coaching team members, fostering a collaborative and growth‑oriented culture.
• Willingness to travel up to 50% to support client engagements, industry events, and internal initiatives.

Preferred Qualifications

• Deep understanding of cybersecurity concepts, threat intelligence, and exposure management.
• Experience with MEDDPICC or similar sales qualification frameworks.
• Background in consulting or professional services, providing a holistic view of customer success.
• Knowledge of data privacy regulations (GDPR, CCPA, etc.) and how they impact security solutions.
• Fluency in additional languages is a plus.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Customer‑Centric Mindset
• Influence & Negotiation
• Project & Program Management
• Problem Solving & Critical Thinking
• Adaptability & Resilience
• Team Collaboration & Coaching

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior CSM, you’ll have the chance to:

• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor the next generation of customer success leaders, building a legacy of excellence.
• Participate in executive‑level strategy sessions, influencing the future direction of brighthush.
• Access continuous learning resources, including certifications in cybersecurity, sales, and leadership.
• Earn performance‑based bonuses, stock options, and other equity awards that align your success with the company’s growth.

Work Environment & Company Culture

brighthush champions a culture of innovation, transparency, and inclusivity. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Dedicated Slack channels for cross‑team collaboration.
• Annual in‑person retreats that blend learning, networking, and team bonding.
• A robust employee resource group program that supports diversity and inclusion.
• Flexible work hours that respect work‑life balance.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior CSM roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and gym memberships.
• Flexible remote work policy and home‑office stipend.

How to Apply

If you’re ready to take your customer success career to the next level and help organizations protect what matters most, we’d love to hear from you. Submit your application through our careers portal, and be sure to include a cover letter that highlights:

• Your experience managing high‑value SaaS accounts.
• Specific examples of how you’ve driven adoption and expansion.
• How you’ve used data to influence customer outcomes.
• What excites you about the cybersecurity industry and brighthush’s mission.

Join brighthush Today

At brighthush, you’ll be part of a team that’s redefining how the world protects itself from cyber threats. If you’re a strategic thinker, a relationship builder, and a relentless advocate for customer success, we invite you to apply and help us shape the future of cybersecurity.

We are an equal‑opportunity employer. brighthush is committed to fostering a diverse and inclusive workplace where every voice is heard and valued. If you require a reasonable accommodation during the application or recruitment process, please contact [email protected].