Senior Customer Success Manager – Strategic Account Leadership & Growth for AI‑Enabled Healthcare Solutions, Driving Patient Outcomes, Digital Transformation, Enterprise Adoption, and Revenue Expansion at brighthush

Welcome to brighthush – Where AI Meets Patient Care

At brighthush, we’re not just building software – we’re redefining how hospitals and health systems deliver care. Our AI‑powered platform ingests real‑time, multimodal clinical data and turns it into actionable insights that clinicians trust. With a proven track record of improving outcomes across more than 2,000 hospitals nationwide, we’ve earned the distinction of being the first AI product to receive CMS reimbursement and the #1 Healthcare AI Platform in the Black Book Research survey. If you’re passionate about technology that saves lives, you’ll find a home here.

Why This Role Matters

In a world where every decision can mean the difference between life and death, the success of our platform hinges on the relationships we build with our customers. As a Senior Customer Success Manager, you will be the strategic bridge between our cutting‑edge technology and the clinicians, executives, and IT leaders who rely on it. Your work will directly influence patient outcomes, operational efficiency, and the long‑term success of our partners. If you thrive on building trust, solving complex problems, and driving measurable growth, this role offers a unique opportunity to shape the future of healthcare while advancing your own career.

Key Responsibilities

Strategic Account Leadership

• Own a portfolio of mid‑market and growth accounts – serve as the primary advocate for each customer’s success.
• Build deep, trusted relationships with senior stakeholders, including C‑level executives, clinical leaders, and IT directors.
• Conduct regular business reviews that align on goals, expectations, and success metrics, ensuring the partnership remains on a trajectory of mutual growth.
• Anticipate and mitigate risks by proactively addressing challenges before they impact adoption or satisfaction.

Customer Success Strategy & Execution

• Create and implement customized success plans that drive adoption, satisfaction, and retention.
• Identify upsell, cross‑sell, and renewal opportunities and collaborate closely with Sales to close high‑value deals.
• Advise customers on best practices and strategic initiatives that align with their objectives and brighthush’s roadmap.
• Analyze customer health metrics – usage data, feedback, and key performance indicators – to surface actionable insights for product and service enhancement.

Onboarding & Adoption Excellence

• Lead the onboarding journey for new customers, ensuring a smooth transition from implementation to full operational use.
• Guide customers through key milestones to help them realize value quickly and consistently.
• Drive adoption by integrating the platform into day‑to‑day clinical operations and workflows.

Cross‑Functional Collaboration

• Partner with Sales, Marketing, Product, and Support to deliver a seamless, end‑to‑end customer experience.
• Provide product feedback and customer insights to Product and Engineering, influencing future development and prioritization.
• Mentor and coach junior Customer Success team members to foster a culture of continuous learning and high performance.

Retention & Advocacy

• Develop a deep understanding of customers’ business objectives and mitigate risks to retention.
• Champion customer needs within brighthush by advocating for the voice of the customer in strategic discussions.
• Measure and report on customer health using metrics such as NPS, CSAT, and retention rates.
• Manage renewals to ensure timely completion and expansion of relationships.

Training & Development

• Lead training sessions, webinars, and workshops to help customers maximize product usage.
• Stay current on product changes, new features, and industry trends and adapt strategies accordingly.

Essential Qualifications

• Minimum 5+ years of experience in Customer Success, Sales, or Marketing within the healthcare industry, or clinical experience in radiology, neuroscience, or cardiology.
• Proven track record managing large, high‑value accounts and driving retention and growth.
• Exceptional relationship‑building skills with the ability to engage C‑level executives and cross‑functional teams.
• Strong problem‑solving abilities, anticipating customer needs before they arise.
• Expertise in customer success strategies, including onboarding, adoption, retention, and expansion.
• Experience with customer success tools such as Gainsight, Salesforce, Zendesk, or similar CRM/CSM software.
• Excellent written, verbal, and presentation skills; ability to articulate complex ideas simply and persuasively.

Preferred Qualifications

• Experience in a SaaS or technology‑driven environment.
• Knowledge of AI‑enabled healthcare solutions and clinical workflows.
• Proficiency with data analytics tools and dashboards to track customer health.
• Experience leading cross‑functional initiatives and influencing product development.

Skills & Competencies

• Strategic thinking and execution.
• Customer‑centric mindset.
• Data‑driven decision making.
• Strong communication and storytelling.
• Project management and organizational skills.
• Adaptability and resilience in a fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth and empowerment. As a Senior Customer Success Manager, you will have the chance to:

• Lead high‑impact initiatives that shape the future of our platform and the healthcare industry.
• Mentor and develop junior team members, building a high‑performing customer success organization.
• Collaborate with Product and Engineering to influence the roadmap and bring new features to market.
• Participate in industry conferences, webinars, and thought‑leadership events, positioning yourself as a recognized expert.
• Advance into leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

brighthush is a remote‑first company with a distributed team across the United States and the European Union. We also maintain a hybrid office in Tel Aviv that offers a flexible work model and easy access to public transportation. Our culture is built on curiosity, innovation, and collaboration. We celebrate diversity, encourage open communication, and reward initiative. Whether you’re a self‑starter or a seasoned professional, you’ll find a supportive environment where your ideas can thrive and your career can accelerate.

Compensation, Perks & Benefits

While specific compensation will be tailored to your experience and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer success metrics and company goals.
• Equity or stock‑option plans to share in our long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work schedule and remote work options.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including gym memberships and mental health resources.

Why Join brighthush?

• Make a tangible impact on patient care and health system efficiency.
• Work with a passionate, mission‑driven team that values innovation and collaboration.
• Enjoy a flexible, remote‑first work model that supports work‑life balance.
• Benefit from a culture that rewards initiative, curiosity, and continuous learning.

How to Apply

If you are ready to lead strategic customer relationships, drive adoption of cutting‑edge AI solutions, and help shape the future of healthcare, we want to hear from you. Submit your application through our careers portal and join brighthush in transforming patient outcomes worldwide.