Senior Customer Success Manager – Strategic Accounts & Enterprise Partnerships (Remote) – Driving Student Engagement, Enrollment Growth, and Institutional Success at brighthush

Welcome to brighthush – Where Data Fuels Higher‑Education Success

At brighthush, we’re more than a SaaS platform; we’re a partner that transforms how universities, colleges, and state systems attract, nurture, and enroll the next generation of scholars. By marrying cutting‑edge AI, behavioral analytics, and a robust partner ecosystem, our solution turns raw data into actionable insights that accelerate enrollment, streamline operations, and amplify institutional impact.

Our mission is simple yet powerful: empower higher‑education leaders with the intelligence and tools they need to make every student’s journey a success story. Whether you’re a state system director, a campus admissions chief, or an IT strategist, brighthush gives you the clarity to predict, personalize, and optimize every touchpoint in the student lifecycle.

As a remote‑first, mission‑driven organization, we empower our team members to work from anywhere in the United States while staying connected to a vibrant, collaborative community that values diversity, inclusion, and continuous learning.

Why brighthush is the Place to Grow Your Career

Joining brighthush means becoming part of a high‑velocity, growth‑oriented culture that rewards innovation, ownership, and measurable results. You will:

• Shape the future of higher‑education marketing and student recruitment.
• Collaborate with cross‑functional leaders in product, sales, data science, and marketing.
• Own the end‑to‑end customer journey for our most influential institutional partners.
• Influence product roadmap, go‑to‑market strategy, and industry best practices.
• Enjoy the flexibility of a fully remote, results‑driven environment that respects work‑life balance.

Role Overview

As a Senior Customer Success Manager – Strategic Accounts, you will be the linchpin between brighthush and our most influential institutional partners. You will own the entire customer lifecycle, from initial engagement through adoption, expansion, and renewal. Your strategic vision, consultative approach, and data‑driven mindset will ensure that our clients achieve their enrollment goals, realize maximum platform value, and become long‑term advocates for brighthush.

Key Responsibilities

Client Relationship Management

• Primary Point of Contact – Serve as the main liaison for key strategic accounts, including state systems and multi‑campus institutions.
• Build and nurture deep relationships with senior stakeholders, admissions leaders, and IT partners.
• Partner with client teams to identify, prioritize, and align on critical objectives and success metrics.
• Act as a trusted advisor, providing insights that help clients navigate market trends and institutional challenges.
• Facilitate quarterly business reviews, ensuring alignment on goals, progress, and next steps.

Strategic Consulting & Growth Planning

• Design and execute full‑cycle student engagement strategies, encompassing personalized communication, targeted outreach campaigns, lead generation, and application management.
• Develop and present strategic account plans that outline growth opportunities, expansion pathways, and renewal timelines.
• Identify upsell and cross‑sell opportunities, collaborating with Sales and Product teams to deliver tailored solutions.
• Translate client goals into actionable roadmaps that align with brighthush’s platform capabilities.
• Conduct market and competitor analyses to inform client strategies and maintain a competitive edge.

Contract & Implementation Oversight

• Manage contract execution across all participating campuses, ensuring compliance, scope clarity, and value delivery.
• Lead day‑to‑day project execution, coordinating with Customer Success Managers, Engagement Strategists, and technical teams.
• Maintain rigorous project plans, resource allocations, and milestone tracking to guarantee on‑time delivery.
• Facilitate regular status meetings with clients and internal stakeholders to keep everyone aligned.
• Resolve escalations promptly, ensuring client satisfaction and retention.

Platform Implementation & Optimization

• Conduct discovery sessions to capture client requirements and map current processes.
• Lead the configuration of brighthush’s platform, including student journeys, communication workflows, AI tools, and system integrations.
• Document best practices, create playbooks, and recommend continuous improvements to enhance the student experience.
• Ensure that platform usage aligns with client objectives and industry best practices.
• Provide training and enablement sessions for client teams to maximize platform adoption.

Data‑Driven Performance Management

• Track and analyze key performance indicators such as NPS, adoption rates, engagement scores, and revenue metrics.
• Provide regular progress reports, dashboards, and executive presentations to stakeholders.
• Translate data insights into actionable recommendations that drive adoption and expansion.
• Champion a culture of data‑driven decision making within client organizations.
• Develop predictive models to forecast renewal likelihood and upsell potential.

Cross‑Functional Collaboration

• Partner with Sales, Product, Marketing, and Support teams to ensure seamless service delivery.
• Champion client feedback, driving product enhancements and feature prioritization.
• Maintain an up‑to‑date resource schedule and provide transparent reporting to leadership.
• Serve as a bridge between client needs and internal capabilities.
• Collaborate on joint marketing initiatives, case studies, and thought‑leadership content.

Managed Services Development

• Develop comprehensive Managed Services documentation, playbooks, and process frameworks.
• Facilitate discovery, requirements gathering, current state analysis, client audits, and future state design.
• Establish benchmarks and best‑practice standards for continuous improvement.
• Ensure that managed services offerings meet the evolving needs of institutional partners.
• Lead the rollout of managed services pilots and scale successful models.

Essential Qualifications

• Minimum of 7 years in a customer‑facing role, preferably within SaaS or higher‑education technology.
• Proven track record of managing and growing high‑value, strategic accounts.
• Strong analytical and problem‑solving skills, with the ability to translate data into actionable insights.
• Exceptional communication, presentation, and relationship‑management abilities.
• Experience with customer success tools such as Salesforce, Gainsight, or similar platforms.
• Strategic thinker capable of developing and executing winning customer success plans.
• Passion for building trust, exceeding expectations, and delivering measurable impact.
• Bachelor’s degree in Business, Marketing, Education, or a related field.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Advanced degree (MBA, MEd, etc.) or relevant certifications in Customer Success or Account Management.
• Experience working with state systems or multi‑campus institutions.
• Knowledge of higher‑education admissions processes, compliance, and regulatory requirements.
• Background in AI, data analytics, or marketing automation.
• Experience leading cross‑functional teams and managing complex projects.
• Proficiency in data visualization tools such as Tableau, Power BI, or similar platforms.

Skills & Competencies

• Strategic Account Leadership
• Consultative Selling & Growth Planning
• Project Management & Execution
• Data Analysis & KPI Tracking
• Stakeholder Engagement & Influence
• Change Management & Adoption
• Collaboration & Team Leadership
• Adaptability & Resilience
• Customer‑Centric Mindset
• Technical Acumen in SaaS Platforms

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning resources, including industry conferences, webinars, and certification courses.
• Clear career pathways from Senior Customer Success Manager to Director of Customer Success or VP of Customer Experience.
• Opportunities to influence product roadmap, strategy, and go‑to‑market initiatives.
• Cross‑functional projects that broaden your skill set and expand your network.
• Annual performance reviews with transparent goal setting and growth planning.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative community. You’ll enjoy:

• Flexible work hours that respect work‑life balance.
• Regular virtual team huddles, town halls, and informal coffee chats.
• A culture that celebrates wins, learns from challenges, and values diverse perspectives.
• Access to cutting‑edge tools, collaborative platforms, and a supportive HR team.
• Annual virtual retreats and optional in‑person meet‑ups for deeper connection.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and contributions:

• Base salary commensurate with experience, plus performance‑based bonuses.
• Comprehensive health, dental, vision, and disability coverage.
• 401(k) plan with a 4% employer match after 3 months of employment.
• Paid parental leave, 10 company holidays, and 20 days of paid time off.
• Unlimited vacation policy to support personal rejuvenation.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health resources, and employee assistance programs.
• Regular team‑building events and community outreach initiatives.
• Access to a company‑wide learning platform with courses in leadership, technology, and industry trends.

How to Apply

If you are a strategic, results‑driven leader ready to make a tangible impact on student success and institutional growth, we encourage you to apply today. Join brighthush and help shape the future of higher‑education recruitment.

To apply, click the link below or visit our careers page:

Apply to brighthush

For any questions or to request reasonable accommodations during the application process, please contact our Human Resources team at [email protected].