Senior Customer Success Manager – Strategic Client Retention & Renewal Champion – Driving Sustainable Growth, Satisfaction, and Long‑Term Partnerships for a Global Wellbeing Platform

About brighthush

brighthush is at the forefront of the employee wellbeing revolution, redefining how organizations nurture their most valuable asset: people. With a presence in more than 50 countries, we empower leaders to build healthier, more engaged, and highly productive workforces. Our platform blends evidence‑based interventions, personalized coaching, and data‑driven insights to help employees thrive both inside and outside the office. At the heart of brighthush lies a culture rooted in empathy, collaboration, and continuous learning—values that guide every decision, product, and partnership we forge.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a mission that transforms the way companies care for their people. We offer a blend of purpose, professional growth, and a supportive environment that fuels both personal and organizational success.

• Impactful Work: Your efforts directly influence employee engagement, retention, and overall organizational performance.
• Growth Opportunities: From leading cross‑functional initiatives to mentoring junior teammates, we provide clear pathways for career advancement.
• Inclusive Culture: A diverse, supportive environment where every voice is heard and every idea is valued.
• Flexibility: Fully remote work with a flexible schedule that respects your work‑life balance.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, equity, and robust benefits.

Position Overview

We are seeking a seasoned Senior Customer Success Manager to become the trusted partner for our most strategic clients. In this role, you will own the end‑to‑end customer journey, ensuring that our clients achieve their desired outcomes and remain loyal advocates of brighthush. You will collaborate closely with sales, product, and support teams to deliver exceptional service, drive renewals, and uncover upsell opportunities.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for a portfolio of high‑value accounts, building deep, trust‑based relationships with executive sponsors and day‑to‑day users.
• Renewal & Retention Leadership: Own the renewal process, from early engagement to contract negotiation, ensuring a smooth transition and maximizing revenue retention.
• Data‑Driven Insights: Analyze usage metrics, health scores, and ROI data to craft actionable recommendations that help clients achieve their wellness goals.
• Strategic Consulting: Act as a strategic advisor, identifying gaps, proposing solutions, and aligning our platform’s capabilities with each client’s evolving needs.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support to deliver a cohesive customer experience and drive product adoption.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in employee wellbeing.
• Travel & On‑Site Engagement: Conduct on‑site visits and workshops (30‑40% travel) to deepen client relationships and gather real‑time feedback.

Essential Qualifications

• Minimum of 4 years of experience in customer success, account management, or a related field.
• Proven track record of managing renewals and driving high retention rates.
• Bachelor’s degree in Business, Psychology, Health Sciences, or a related discipline.
• Strong proficiency with Microsoft Office, Google Suite, Salesforce, and other CRM platforms.
• Valid driver’s license and willingness to travel 30‑40% of the time.
• Excellent communication skills in English, both written and verbal.

Preferred Qualifications

• Experience in the employee wellbeing or behavioral health industry.
• Advanced degree (MBA, MS, or equivalent) or relevant certifications (e.g., Certified Customer Success Manager).
• Data analysis skills using Excel, Tableau, or similar tools to interpret customer health metrics.
• Experience leading cross‑functional projects or initiatives.
• Fluency in additional languages is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.
• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Analytical Acumen: Proficiency in interpreting data to uncover trends and inform decision‑making.
• Negotiation & Influence: Skilled at navigating complex conversations and securing win‑win outcomes.
• Project Management: Strong organizational skills to manage multiple priorities and deliver on time.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Mentorship programs with senior leaders.
• Paid certifications and training in customer success, data analytics, and industry best practices.
• Opportunities to lead new initiatives, such as expanding into new markets or launching new product features.
• Clear promotion tracks—from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools like Slack, Microsoft Teams, and Asana.
• Regular virtual social events, wellness challenges, and community service projects.
• A culture of transparency, continuous feedback, and open communication.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $65,000 – $80,000 per year, commensurate with experience.
• Performance Bonus: Up to 15% of base salary based on renewal and retention metrics.
• Equity: Stock options that vest over four years.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a generous wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Unlimited vacation policy, sick leave, and paid holidays.
• Professional Development: Reimbursement for courses, conferences, and certifications.
• Remote Work Support: Home office stipend and access to coworking spaces.

How to Apply

Ready to make a difference in the lives of employees worldwide? Click the link below to submit your application and join the brighthush family.

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We’re Excited to Meet You!

At brighthush, we celebrate diversity, encourage innovation, and empower our teams to grow both personally and professionally. If you’re passionate about customer success, thrive in a collaborative environment, and want to help organizations build healthier workplaces, we want to hear from you. Join us and be part of a mission that matters.