Senior Customer Success Manager – Strategic Technical Accounts & Cloud Adoption Leader at brighthush

About brighthush

brighthush is a trailblazing AI‑native DevOps automation platform that empowers engineering teams to build, secure, and manage cloud infrastructure at scale. By marrying cutting‑edge artificial intelligence with robust cloud orchestration, brighthush delivers a frictionless experience that accelerates delivery cycles, reduces operational risk, and unlocks new levels of agility for modern enterprises. Our mission is simple yet ambitious: to make cloud infrastructure as intuitive and reliable as writing code.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven organization that is redefining how businesses deploy and operate in the cloud. We champion a culture of continuous learning, cross‑functional collaboration, and data‑driven decision making. Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a vibrant community of engineers, product leaders, and customer success professionals who are passionate about solving real‑world problems.

Position Overview

We are seeking an experienced Senior Customer Success Manager to lead our Strategic Technical Accounts portfolio. In this role, you will serve as the trusted advisor for our most critical, high‑value customers, ensuring they achieve maximum ROI from brighthush’s platform. You will collaborate closely with product, engineering, and sales teams to drive adoption, optimize cloud operations, and translate customer feedback into actionable product enhancements.

Key Responsibilities

• Customer Relationship Leadership: Build and nurture deep, strategic relationships with C‑suite executives, technical leads, and key stakeholders across enterprise accounts.
• Program & Adoption Management: Design, execute, and iterate on multi‑year adoption roadmaps that align with each customer’s business objectives and technical constraints.
• Value Realization & ROI Tracking: Quantify and communicate the tangible business value delivered by brighthush, using metrics such as cost savings, deployment velocity, and uptime improvements.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to surface insights, prioritize feature requests, and resolve escalations.
• Thought Leadership & Evangelism: Represent brighthush at industry events, webinars, and customer workshops, positioning the platform as a thought leader in cloud automation.
• Risk & Issue Management: Proactively identify potential churn risks, develop mitigation plans, and drive resolution of high‑impact technical or business issues.
• Data‑Driven Decision Making: Leverage analytics tools to monitor adoption trends, usage patterns, and customer health scores, feeding insights back into the product roadmap.
• Team Mentorship: Mentor junior Customer Success Managers and Account Managers, fostering a culture of excellence and continuous improvement.

Essential Qualifications

• Minimum 7+ years of experience in Customer Success, Strategic Account Management, or Technical Account Management within the cloud or SaaS space.
• Proven track record of managing enterprise‑level accounts with complex, multi‑region cloud environments.
• Deep technical fluency in cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
• Hands‑on experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Pulumi.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Demonstrated ability to influence cross‑functional teams and drive consensus on strategic initiatives.
• Experience with customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).

Preferred Qualifications

• Background in DevOps, Site Reliability Engineering, or Cloud Architecture.
• Experience leading programmatic initiatives such as Customer Success Playbooks, Onboarding Pipelines, or Adoption Workshops.
• Certifications in AWS, GCP, or Azure (e.g., AWS Certified Solutions Architect, GCP Professional Cloud Architect).
• Prior experience in a high‑growth startup environment with a focus on customer‑centric product development.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to align technical solutions with business outcomes.
• Customer Advocacy: Passion for championing the customer’s voice within the organization.
• Project Management: Proven ability to manage multiple initiatives simultaneously with clear deliverables.
• Technical Proficiency: Comfortable navigating cloud architectures, CI/CD pipelines, and IaC frameworks.
• Data Literacy: Skilled in interpreting dashboards, health scores, and usage metrics.
• Collaboration & Influence: Adept at building consensus across diverse teams.
• Adaptability: Thrives in a fast‑paced, evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Annual learning stipend for certifications, conferences, and workshops.
• Rotational opportunities into Product Management, Engineering, or Sales Enablement.
• Clear promotion pathways: Customer Success Manager → Senior Manager → Director → VP of Customer Success.
• Regular knowledge‑sharing sessions, hackathons, and internal tech talks.

Work Environment & Culture

brighthush’s culture is built on transparency, empowerment, and a relentless focus on customer success. We value:

• Remote flexibility with optional on‑site meet‑ups in San Francisco and other global hubs.
• Inclusive hiring practices that celebrate diverse perspectives.
• Open communication channels—weekly town halls, Slack communities, and quarterly all‑hands.
• A collaborative mindset where cross‑functional teams co‑create solutions.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $120,000 – $145,000 per year, commensurate with experience.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, parental leave, and flexible working arrangements.
• Wellness stipend, mental health resources, and on‑site fitness memberships (for those who choose to work from our San Francisco office).

How to Apply

If you are a strategic thinker with a passion for cloud technology and a proven record of driving customer success at scale, we want to hear from you. Join brighthush and help shape the future of cloud automation while advancing your career in a dynamic, high‑growth environment.

Ready to take the next step? and become a key player in our mission to empower teams worldwide.