Senior Customer Success Manager & Technical Account Lead – Enterprise Procurement & AI‑Driven Solutions

About brighthush

brighthush is at the forefront of the procurement revolution, redefining how global enterprises manage spend in the age of artificial intelligence. By marrying human insight with intelligent agents, our platform orchestrates purchasing across teams, tools, and suppliers, enabling companies to secure the resources they need to innovate faster than ever before. Our customers span finance, technology, consumer goods, healthcare, and more, trusting us to streamline spend, reduce risk, and unlock new efficiencies. With a proven track record of saving billions in spend and processing hundreds of billions in transactions, brighthush is positioned as the go‑to partner for enterprises looking to future‑proof their procurement function.

Why brighthush?

At brighthush, we bring together a world‑class team of product leaders, engineers, and procurement experts who have previously led initiatives at some of the most influential companies in the world. Our culture is built on curiosity, collaboration, and a relentless drive to push the boundaries of what’s possible. We’re backed by leading investors who share our vision for a smarter, more connected procurement ecosystem. Recognized by Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups, brighthush is a place where ambitious professionals can make a tangible impact and accelerate their careers.

Key Responsibilities

• Drive Customer Success: Partner with our largest enterprise customers to define and achieve their procurement goals on the brighthush platform. Translate business outcomes into actionable plans and deliver measurable results.
• Strategic Advisory: Act as a trusted procurement advisor and thought partner. Continuously educate customers on platform capabilities, best practices, and industry trends to maximize adoption and value.
• Stakeholder Engagement: Identify and nurture champions across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Build long‑term relationships that foster collaboration and trust.
• Health & Risk Management: Monitor customer health using data‑driven adoption metrics. Proactively address risks, mitigate churn, and support renewal conversations to achieve high gross renewal rates.
• Product & Engineering Collaboration: Translate customer needs into product enhancements. Work closely with product and engineering to prioritize features, provide feedback, and ensure timely delivery.
• Enablement & Training: Design and deliver training programs that empower customers to become self‑sufficient product specialists. Create enablement content, run workshops, and support onboarding.
• Process Improvement: Continuously refine Customer Success assets, playbooks, and processes. Champion a culture of learning and improvement across the team.
• Early‑Stage Impact: As a founding‑era professional, you’ll shape the future of our Customer Success organization, influence product direction, and help scale our success framework.

Essential Qualifications

• 8+ years of experience in customer‑facing roles such as Customer Success, Technical Account Management, or Strategic Consulting.
• Deep understanding of B2B SaaS environments, especially in high‑velocity, enterprise‑grade settings.
• Hands‑on experience with procurement, sourcing, or vendor management, and familiarity with ERP (e.g., Netsuite, Coupa), HRIS (e.g., Workday), CLM, GRC, JIRA, and ServiceNow workflow tools.
• Exceptional interpersonal skills with the ability to build rapport quickly and establish trust with senior stakeholders.
• Strong project management capabilities, able to juggle multiple priorities and deliver on time.
• Creative problem‑solving mindset, coupled with meticulous attention to detail.
• Process‑oriented thinker who can design and optimize workflows using diagrams, conditional logic, and automation.
• Proactive, self‑starter who thrives in a collaborative, “company‑first” environment.

Preferred Qualifications

• Experience with payments software, invoicing, and PO creation, and a background working with finance leaders such as CFOs, Controllers, and AP/AR teams.
• Proficiency with low‑code/no‑code SaaS workflow configuration tools.
• Background in a top‑tier consulting firm or an MBA degree.
• Prior experience in a startup or high‑growth tech environment where you helped scale Customer Success operations.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business outcomes.
• Communication – Clear, concise, and persuasive communication across all levels.
• Analytical – Strong data literacy to interpret adoption metrics and drive insights.
• Leadership – Ability to influence without authority and mentor junior team members.
• Adaptability – Comfortable navigating ambiguity and driving change in a fast‑moving environment.
• Customer‑Obsessed – Passion for delivering exceptional experiences and turning feedback into action.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product. As a Senior Customer Success Manager, you’ll have the chance to:

• Lead cross‑functional initiatives that shape product strategy and roadmap.
• Mentor and coach junior CSMs, building a high‑performing team.
• Take ownership of enterprise accounts and drive revenue growth through upsells and renewals.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Access continuous learning resources, including certifications in procurement, SaaS, and data analytics.

Work Environment & Culture

brighthush is a vibrant, inclusive, and collaborative workplace where ideas thrive. We value:

• Ownership – Every team member is empowered to make decisions and drive results.
• Transparency – Open communication channels and honest feedback loops.
• Innovation – A culture that encourages experimentation and embraces failure as a learning opportunity.
• Diversity & Inclusion – A commitment to creating a space where everyone feels they belong, regardless of age, religion, ethnicity, gender, or sexual orientation.
• Work‑Life Balance – Flexible PTO, remote‑first options, and a supportive environment that respects personal commitments.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior roles in the SaaS industry.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity stake in a high‑growth, AI‑driven procurement platform.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including flexible PTO and paid holidays.
• Home‑office stipend and Apple equipment allowance.
• Team‑building events, happy hours, and regular company retreats.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you’re a proactive, customer‑centric professional who thrives in a fast‑paced, high‑impact environment, we want to hear from you. Join brighthush and help us accelerate the future of procurement for enterprises worldwide. Apply now to become part of a team that is changing the way businesses buy and innovate.