Senior Customer Success Manager – Texas – Accelerate AI‑Powered B2B SaaS Automotive Platform Adoption, Retention, and Revenue Growth at brighthush

About brighthush

brighthush is redefining the future of automotive retail by weaving cutting‑edge artificial intelligence into every touchpoint of the customer journey. From the first click on a dealership’s website to the final handshake on the lot, our platform delivers a friction‑free, omnichannel experience that turns raw data into actionable insights. This empowers dealerships to anticipate buyer intent, engage prospects in real time, and close deals faster than ever before.

Founded by seasoned industry veterans and backed by forward‑thinking investors, brighthush is on a rapid expansion trajectory. We’re scaling our product suite, entering new markets, and building a community of forward‑thinking dealership partners who are eager to embrace technology that delivers tangible results. At brighthush, curiosity, ownership, and a relentless focus on customer success are not just buzzwords—they are the pillars that guide every decision we make.

We thrive on collaboration, continuous learning, and a shared commitment to delivering measurable impact for our clients. If you’re passionate about technology, love solving complex problems, and want to be part of a high‑growth, mission‑driven team, brighthush is the place for you.

Why This Role Matters

As the Senior Customer Success Manager for the Texas region, you will be the linchpin between our product, sales, and engineering teams and the dealerships that rely on brighthush to drive revenue. Your work will directly influence customer satisfaction, product adoption, and revenue retention. In a fast‑moving startup environment, you’ll have the autonomy to shape processes, implement best practices, and create a scalable framework that supports our expansion into new markets.

Key Responsibilities

Onboarding Excellence

• Lead the end‑to‑end onboarding journey for new dealership partners, ensuring a smooth transition from sales to implementation.
• Design and deliver engaging training sessions, create onboarding playbooks, and coordinate cross‑functional resources to achieve a 90%+ first‑month adoption rate.
• Develop a “quick‑start” toolkit that empowers dealerships to hit key performance indicators within the first 30 days.
• Track onboarding metrics, conduct post‑implementation reviews, and iterate on the process to continuously improve the customer experience.
• Collaborate with product and engineering to refine onboarding flows based on real‑world feedback.

Adoption & Engagement

• Monitor usage analytics, identify adoption gaps, and develop targeted initiatives to increase feature utilization.
• Work closely with product and engineering to surface insights and drive product enhancements that resonate with our customers.
• Implement a proactive outreach cadence that keeps dealerships engaged and informed about new features, best practices, and industry trends.
• Facilitate quarterly business reviews (QBRs) to align on goals, showcase ROI, and uncover upsell opportunities.
• Champion a culture of continuous improvement by sharing adoption success stories across the organization.

Renewals & Upsells

• Own the renewal cycle for all accounts, collaborating with the sales team to identify upsell opportunities.
• Build renewal plans, conduct health checks, and negotiate contract terms to achieve a 95%+ renewal rate.
• Leverage data‑driven insights to forecast churn risk and identify growth opportunities.
• Coordinate with finance and legal to streamline contract renewal processes and reduce friction.
• Develop a renewal playbook that standardizes best practices across the region.

Customer Advocacy

• Serve as the voice of the customer within brighthush, gathering feedback, translating it into actionable product requirements, and championing customer needs across the organization.
• Build and nurture a community of dealership leaders, facilitating peer‑to‑peer learning and best‑practice sharing.
• Develop case studies, testimonials, and success stories that highlight the value of brighthush to the broader market.
• Represent brighthush at industry events, webinars, and customer conferences to amplify our brand.
• Collaborate with marketing to create compelling content that showcases customer success.

Data‑Driven Decision Making

• Leverage CRM data, customer health scores, and usage metrics to forecast churn risk, identify growth opportunities, and report on key performance indicators to senior leadership.
• Create dashboards and automated reports that provide real‑time visibility into account health and adoption metrics.
• Conduct root‑cause analysis on churn incidents and recommend corrective actions.
• Partner with analytics to refine predictive models that inform proactive engagement strategies.
• Document insights and share findings with cross‑functional teams to drive data‑centric culture.

Process & Tool Optimization

• Continuously refine customer success processes, documentation, and tooling.
• Automate repetitive tasks, streamline communication workflows, and ensure data integrity across systems.
• Evaluate and implement new customer success platforms or integrations that enhance efficiency.
• Lead change management initiatives to ensure smooth adoption of new tools.
• Maintain a knowledge base that empowers both customers and internal teams.

Team Collaboration

• Partner with sales, marketing, product, and support teams to create a unified customer experience.
• Participate in cross‑functional meetings, share insights, and contribute to quarterly OKRs.
• Mentor junior success managers, fostering a culture of continuous improvement.
• Facilitate knowledge‑sharing sessions that elevate the entire customer success organization.
• Champion a collaborative mindset that breaks down silos and drives shared success.

Thought Leadership

• Represent brighthush at industry events, webinars, and customer conferences.
• Build a network of dealership leaders and industry influencers to position brighthush as a thought leader in automotive communications.
• Contribute to whitepapers, blog posts, and speaking engagements that showcase our expertise.
• Stay abreast of emerging trends in AI, automotive retail, and SaaS to keep brighthush at the cutting edge.
• Advocate for best practices that elevate the entire industry.

Essential Qualifications

• 5+ years of customer success or account management experience in a B2B SaaS environment, preferably in automotive, retail, or related industries.
• Proven track record of driving adoption, reducing churn, and achieving high renewal rates in a high‑growth startup setting.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Exceptional communication skills—both written and verbal—across all stakeholder levels, including C‑suite executives.
• Demonstrated ownership and accountability: you take initiative, own outcomes, and thrive in ambiguous, fast‑paced environments.
• Experience with CRM platforms and customer success tools.
• Fluent in English; additional language proficiency is a plus.

Preferred Qualifications

• Background in automotive dealership operations or a deep understanding of dealership workflows and challenges.
• Experience working with AI or data‑driven products, and a passion for leveraging technology to solve real‑world problems.
• Knowledge of SaaS metrics such as MRR, ARR, churn, and NPS, and experience building dashboards to track them.
• Prior experience in a remote or distributed team environment, with strong self‑management and collaboration skills.
• Certifications in Customer Success Management (CSM), Certified Customer Success Manager (CCSM), or similar credentials.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless drive to deliver value.
• Strategic Thinking: Ability to align customer goals with business objectives and develop long‑term success plans.
• Project Management: Manage multiple accounts simultaneously, prioritize tasks, and meet deadlines.
• Technical Aptitude: Comfortable navigating SaaS platforms, understanding technical concepts, and troubleshooting issues.
• Collaboration & Influence: Work effectively with cross‑functional teams, influence stakeholders, and drive consensus.
• Data Literacy: Proficiency in interpreting dashboards, generating reports, and making data‑driven recommendations.
• Adaptability: Thrive in a fast‑changing environment, pivoting priorities as needed while maintaining focus on outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the success of our customers. As a Senior Customer Success Manager, you will:

• Lead a high‑impact regional team and mentor junior success managers, shaping the next generation of customer leaders.
• Collaborate with product and engineering to influence roadmap decisions, ensuring that customer insights drive innovation.
• Participate in executive‑level strategy sessions, gaining exposure to company‑wide initiatives and long‑term vision.
• Access continuous learning resources, including industry conferences, webinars, and internal knowledge‑sharing sessions.
• Explore opportunities to transition into broader roles such as Director of Customer Success, Head of Customer Experience, or product leadership positions.
• Earn professional certifications and attend specialized training programs that enhance your skill set.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a shared commitment to excellence. Our culture is defined by:

• Innovation at Scale: We encourage experimentation, reward creative problem‑solving, and celebrate successes—both big and small.
• Inclusive Collaboration: Every voice matters. Cross‑functional teams work together to deliver seamless experiences for our customers.
• Work‑Life Harmony: Flexible remote work options, generous vacation policies, and a focus on mental and physical well‑being.
• Community Impact: We partner with local organizations to give back to the communities where our dealerships operate.
• Continuous Learning: Regular lunch‑and‑learn sessions, mentorship programs, and access to industry‑leading training platforms.
• Recognition & Growth: Transparent career paths, performance‑based bonuses, and equity options that align your success with the company’s growth.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible scheduling.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Annual company retreats and team‑building events.
• Access to cutting‑edge tools and technology to support your work.
• Professional development stipend for courses, certifications, and conferences.

Ready to Make an Impact?

If you are a seasoned customer success professional who thrives in a fast‑paced, high‑growth environment and is passionate about leveraging AI to transform the automotive industry, we want to hear from you. Join brighthush and help us empower dealerships across Texas to deliver unforgettable customer experiences while driving revenue growth.

Apply today and become a key player in shaping the future of automotive retail.