Senior Customer Success Operations Specialist – Remote – CRM & Revenue Optimization Lead for Global SaaS Growth

About brighthush

brighthush is a trailblazing SaaS platform that empowers businesses to deliver hyper‑personalized customer experiences at scale. Founded on the belief that customer success should be a strategic engine for growth rather than a support function, we have grown from a small startup to a global leader serving millions of users across diverse industries. Our culture is built on curiosity, collaboration, and a relentless focus on data‑driven results. Whether you are a seasoned operations professional or an ambitious newcomer to revenue technology, brighthush offers an environment where you can experiment, learn, and have a measurable impact on the world’s most dynamic companies.

Why This Role Matters

The Senior Customer Success Operations Specialist is the linchpin that keeps our revenue engine humming. In a world where customer experience is the new competitive advantage, your work will directly influence renewal rates, upsell opportunities, and overall customer lifetime value. You will own the end‑to‑end health of our CRM ecosystem, orchestrate the flow of information between sales, support, and finance, and translate complex data into actionable insights that drive strategic decisions across the organization.

Key Responsibilities

• CRM Architecture & Optimization – Design, configure, and maintain Salesforce, HubSpot, or equivalent platforms to support the full customer lifecycle. You will lead architecture reviews, implement best practices, and ensure that our CRM remains scalable, secure, and aligned with business goals.
• Revenue Tool Integration – Manage quoting, billing, ticketing, and project management systems, ensuring seamless data flow across all touchpoints. You will evaluate new tools, negotiate integrations, and maintain a single source of truth for revenue data.
• Workflow Engineering – Build, test, and iterate sales and customer success workflows that reduce friction, accelerate onboarding, and improve cross‑functional collaboration. Your designs will be documented, automated, and continuously refined based on feedback.
• Data Governance & Reporting – Establish data quality standards, cleanse legacy data, and develop dashboards that provide real‑time visibility into key metrics. You will own the data hygiene process and ensure compliance with data protection regulations.
• Process Documentation & Training – Create clear SOPs, user guides, and training materials to drive adoption and consistency across the organization. You will conduct workshops and one‑on‑one sessions to empower teams.
• Issue Resolution & Continuous Improvement – Identify bottlenecks, policy gaps, or system limitations; propose solutions and lead implementation. You will act as the escalation point for complex operational issues.
• Stakeholder Collaboration – Partner with Sales Ops, Finance, Product, and Customer Support to align objectives and deliver a unified customer experience. You will facilitate cross‑functional meetings and ensure that all voices are heard.
• Strategic Projects – Lead cross‑functional initiatives such as CRM migrations, data center consolidations, or new feature rollouts. You will manage project scope, timelines, and deliverables while mitigating risks.

Essential Qualifications

• Minimum of 4 years of progressive experience in Sales, Revenue, or Customer Success Operations.
• Hands‑on expertise in configuring and managing CRM platforms (Salesforce, HubSpot, or similar).
• Proficiency with at least two revenue‑related tools outside the CRM (e.g., quoting, billing, ticketing, or project management systems).
• Demonstrated ability to translate business requirements into technical solutions.
• Strong analytical mindset with a focus on data accuracy, reporting, and workflow efficiency.
• Excellent written and verbal communication skills; ability to convey complex concepts to non‑technical stakeholders.
• Proactive problem‑solving attitude and a track record of driving operational improvements.

Preferred Qualifications

• Experience with automation tools such as Zapier, Workato, or native platform automations.
• Knowledge of data integration patterns (API, ETL, middleware).
• Background in customer success metrics (NPS, CSAT, churn, expansion).
• Familiarity with Agile/Scrum methodologies and cross‑functional project management.
• Certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder) or HubSpot.

Core Competencies & Skills

• Technical Proficiency – Deep understanding of CRM data models, automation, and integration.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Communication – Clear, concise, and persuasive communication across all levels.
• Project Management – Prioritize tasks, manage timelines, and deliver results under tight deadlines.
• Collaboration – Work effectively with cross‑functional teams in a remote, distributed environment.
• Adaptability – Thrive in a fast‑moving SaaS landscape with evolving tools and processes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry. We invest heavily in your professional development and provide a clear path for advancement.

• Progression to Senior Customer Success Operations Manager or Revenue Operations Lead.
• Opportunity to transition into Product Management or Data Analytics roles.
• Access to a curated learning library, including courses on Salesforce, HubSpot, data science, and leadership.
• Mentorship from senior leaders who have built and scaled global customer success functions.
• Annual hackathon and innovation days where you can prototype new tools or processes.
• Regular performance reviews that align your goals with the company’s strategic roadmap.

Work Environment & Culture

Remote‑First, People‑First – We trust our team to deliver results from anywhere. Our culture is built on transparency, continuous learning, and a genuine respect for work‑life balance.

• Fully remote with flexible hours to accommodate global time zones.
• Monthly virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Open‑door policy: your voice matters, and we actively seek feedback to improve processes.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Community outreach programs and volunteer opportunities to give back to the world.

Compensation, Perks, and Benefits

While the exact figures vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary plus performance‑based bonuses tied to revenue and customer success metrics.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and a generous parental leave policy.
• Monthly stipend for home office setup and high‑speed internet.
• Annual professional development budget for courses, conferences, or certifications.
• Wellness program: virtual fitness classes, mental health resources, and mindfulness sessions.
• Equity options to share in the company’s growth.
• Flexible spending accounts for healthcare and dependent care.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to transform the customer success landscape at brighthush? Click the link below to submit your application and let’s explore how your expertise can drive our next wave of growth.

Apply to this role at brighthush

Additional Resources

For more information about our culture, values, and the impact you can make, visit our page. If you have any questions, feel free to reach out to our recruiting team at [email protected].