Senior Customer Success Partner – Retail, Hospitality & Entertainment Vertical (US Remote) – Driving Strategic Account Growth, Retention, and Client Success at brighthush

About brighthush

brighthush is more than a background‑screening provider; it is a global safety partner that empowers Fortune 100 and Global 500 brands to hire with confidence, compliance, and speed. With a presence in over 30 countries and a portfolio of more than 1,200 enterprise customers, brighthush delivers mission‑critical solutions that help organizations assess talent risk, protect their brand, and build safe, productive workplaces. Our culture is built on empathy, integrity, and a relentless commitment to diversity and inclusion. We are a trusted advisor to our clients, guiding them through complex regulatory landscapes while fostering a culture of safety and compliance.

Why brighthush is the Future of Background Screening

In an era where talent acquisition is more competitive than ever, the ability to quickly and accurately vet candidates is a strategic advantage. brighthush is at the forefront of this transformation, integrating AI, machine learning, and advanced analytics into our platform to deliver faster, more accurate results. Our technology upgrade is not just an enhancement—it is a revolution that redefines how organizations assess talent risk. If you thrive in an environment that rewards curiosity, collaboration, and continuous learning, brighthush is the place for you. We celebrate bold ideas, encourage experimentation, and reward those who push the boundaries of what’s possible.

Role Overview

As a Senior Customer Success Partner in our Retail, Hospitality & Entertainment vertical, you will be the strategic advisor for a select portfolio of high‑value accounts. Your mission is to deepen relationships, expand revenue, and ensure the highest level of customer satisfaction across the entire enterprise. This is a 100% remote, full‑time role based in the United States, with a preference for candidates located in Eastern or Central time zones. You will work closely with cross‑functional teams—sales, product, operations, legal, and finance—to deliver seamless, value‑driven outcomes for our clients.

Key Responsibilities

• Strategic Account Planning: Develop comprehensive account plans that capture customer objectives, industry trends, risk profiles, and growth opportunities. Continuously update these plans to reflect evolving market dynamics and client priorities.
• Revenue Growth & Retention: Drive quarterly and annual revenue targets by identifying upsell, cross‑sell, and renewal opportunities. Track pipeline health, forecast accurately, and report progress to senior leadership.
• Solution Advocacy: Articulate the value of brighthush products and services in a way that resonates with C‑suite executives and operational leaders. Translate complex technical features into clear business benefits that align with client goals.
• Cross‑Functional Leadership: Coordinate with operations, technology, legal, and finance teams to align resources, resolve issues, and deliver on commitments. Serve as the client’s voice within the organization.
• Client Business Reviews: Prepare and present quarterly and annual reviews that highlight performance metrics, ROI, and strategic insights. Use data storytelling to demonstrate value and uncover new opportunities.
• Contract & Proposal Management: Oversee the lifecycle of MSAs, SOWs, SLAs, and renewal proposals. Ensure all documentation reflects accurate pricing, scope, and value proposition.
• Process Improvement: Identify gaps in service delivery, propose best practices, and champion continuous improvement initiatives that enhance the client experience.
• Thought Leadership: Stay current on industry regulations, competitor offerings, and emerging technologies to position brighthush as a trusted advisor. Share insights through internal forums, webinars, and industry events.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).
• Minimum 3 years of proven success in enterprise account management, preferably within the retail, hospitality, or entertainment sectors.
• Demonstrated ability to manage complex, multi‑product portfolios and secure C‑level buy‑in.
• Strong analytical skills with proficiency in MS Office (Word, PowerPoint, Excel) and data visualization tools.
• Excellent written and verbal communication, with the ability to tailor messaging for diverse audiences.
• Exceptional organizational and time‑management skills, capable of juggling multiple priorities in a fast‑paced environment.
• Proven problem‑solving aptitude and a consultative sales mindset.
• Professional demeanor, business maturity, and a track record of building lasting client relationships.

Preferred Qualifications

• Experience working in a virtual, remote‑first environment.
• Background in background screening or compliance services.
• Comfort with 40–50 hour work weeks, including occasional extended hours to meet client needs.
• Knowledge of regulatory frameworks such as FCRA, GDPR, or similar.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Negotiation & Influencing
• Project Management & Execution
• Adaptability & Resilience
• Team Collaboration & Cross‑Functional Coordination

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular training on new technologies, industry regulations, and sales methodologies.
• Opportunities to lead cross‑functional projects and initiatives that shape product strategy.
• Clear career pathways to senior leadership roles within Customer Success, Product Management, or Sales.
• Annual learning stipend for conferences, certifications, and advanced coursework.

Work Environment & Culture

We believe that a supportive, inclusive culture fuels innovation. At brighthush, you’ll experience:

• A fully remote work model with flexible scheduling that respects your personal commitments.
• Regular virtual town halls, team‑building events, and cross‑departmental hackathons.
• A commitment to work‑life balance, with generous paid time off and 9 paid company holidays.
• A collaborative environment where ideas are valued and feedback is constructive.
• Access to cutting‑edge tools and platforms that enable you to deliver exceptional client outcomes.
• Inclusive hiring practices that celebrate diverse perspectives and foster belonging.

Compensation & Benefits

We offer a competitive base salary range of $75,000–$95,000, with additional performance‑based incentives. Your benefits package includes:

• Health, Vision, and Dental coverage for you and your family.
• Supplementary benefit plans (e.g., life insurance, disability).
• 401(k) with employer match and an Employee Stock Purchase Plan (ESPP).
• Flexible Paid Time Off (PTO) and paid holidays.
• Ongoing professional development budget for courses, certifications, and conferences.
• Access to the latest technology and tools to support remote work.
• Wellness stipend for fitness memberships, mental health resources, and ergonomic equipment.

Ready to Make an Impact?

If you are passionate about building lasting client relationships, driving revenue growth, and shaping the future of background screening, we want to hear from you. Join brighthush and become part of a team that values innovation, integrity, and inclusion.

Apply today and help us empower the world’s most trusted brands to make smarter, safer hiring decisions.