Senior Customer Success Project Manager – Healthcare Integration & Digital Health Solutions

Introduction

At brighthush, we are redefining the future of healthcare by turning continuous physiological data into actionable insights that empower clinicians and patients alike. Our award‑winning, FDA‑cleared technology stack—comprising brighthush wearables, gateways, mobile applications, cloud services, and a clinical intelligence dashboard—delivers a seamless, scalable solution for proactive monitoring and early intervention. If you are passionate about leveraging data, AI, and cross‑functional teamwork to improve health outcomes, brighthush offers a dynamic, remote‑first environment where your impact will be felt across the globe.

About the Role

The Senior Customer Success Project Manager will be a pivotal member of our Customer Solution Delivery group, reporting directly to the VP of Customer Success. Within the broader Operations team—comprising Integrated Supply Chain, Data Services, Program Management, Technical Solution Delivery, and Customer Solution Delivery—this role focuses on orchestrating new program integrations with health systems and ensuring ongoing success as our customers scale.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term partnerships with health system leaders, ensuring project alignment with their strategic goals and delivering measurable value.
• Project Planning & Execution: Define scope, create detailed project plans, allocate resources, and manage timelines, budgets, and quality metrics to guarantee on‑time, on‑budget delivery.
• Cross‑Functional Collaboration: Partner with business development, product, integrations, support, and engineering teams to synchronize efforts and eliminate silos.
• Customer Onboarding: Lead the end‑to‑end onboarding journey for new clients, coordinating training, data migration, and system configuration to accelerate adoption.
• Issue Resolution: Serve as the primary escalation point for project‑related challenges, applying analytical rigor to diagnose root causes and implement swift, sustainable fixes.
• Customer Feedback Loop: Capture, analyze, and act on customer insights to refine processes, enhance the user experience, and inform product roadmap decisions.
• Documentation & Reporting: Maintain comprehensive project artifacts—including status reports, risk logs, and post‑implementation reviews—and present findings to stakeholders and executive leadership.
• Strategic Planning: Collaborate with senior leaders to shape the customer success strategy, identify growth opportunities, and align initiatives with corporate objectives.
• Continuous Improvement: Evaluate project workflows, identify bottlenecks, and champion process enhancements that boost efficiency and elevate customer satisfaction.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Engineering, or a related field.
• 1–5 years of experience in program or project management, preferably within a technology or healthcare environment.
• Project Management Professional (PMP) or equivalent certification is a strong plus.
• Demonstrated ability to manage complex, multi‑stakeholder projects from initiation through delivery.
• Strong analytical skills with a proven track record of troubleshooting intricate process or system issues.
• Excellent written and verbal communication, capable of prioritizing and juggling multiple concurrent initiatives.
• Proficiency with Salesforce, Jira, Smartsheet, or similar project management and CRM tools.
• Experience with healthcare integration projects or medical device implementations is highly desirable.
• Commitment to confidentiality, accuracy, and meticulous follow‑through.

Preferred Qualifications

• Hands‑on experience leading the implementation of digital health solutions within a health system or large enterprise.
• Familiarity with regulatory requirements such as HIPAA, FDA, and ISO 13485.
• Background in data analytics or AI‑driven clinical intelligence.
• Experience mentoring junior project managers or leading cross‑functional workshops.

Skills & Competencies

• Project Leadership: Strategic vision, risk management, and stakeholder engagement.
• Technical Acumen: Understanding of wearable technology, data pipelines, cloud architecture, and clinical dashboards.
• Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering exceptional service.
• Process Improvement: Lean, Six Sigma, or similar methodologies to drive operational excellence.
• Collaboration & Influence: Ability to build consensus across diverse teams and influence decision‑makers.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and upward mobility. You will:

• Participate in structured mentorship programs with senior leaders in Customer Success and Product.
• Access a curated library of courses covering project management, healthcare regulations, AI ethics, and more.
• Engage in cross‑functional rotations to broaden your skill set and deepen your understanding of the entire digital health ecosystem.
• Contribute to strategic initiatives that shape the future of proactive patient monitoring.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant, global team. We maintain physical hubs in Golden, CO, and Redwood City, CA, where you can collaborate in person when desired. The brighthush culture is built on:

• OneTeam Collaboration: Open communication, shared ownership, and collective problem‑solving.
• Innovation & Agility: Rapid iteration, data‑driven decisions, and a willingness to challenge the status quo.
• Work‑Life Balance: Flexible schedules, generous vacation policies, and a focus on mental and physical well‑being.
• Diversity & Inclusion: A commitment to creating an environment where every voice is heard and valued.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Robust medical, dental, and vision coverage.
• Short‑term and long‑term disability insurance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Safe Harbor 401(k) plan with a 3% employer match and immediate vesting.
• Flexible vacation time (FlexVTO), paid sick leave, and 11 company holidays.
• Home office stipend for fully remote roles.
• Professional development budget and access to industry conferences.

Equal Opportunity Statement

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national Apply for this job