Senior Customer Success & Renewal Manager – Championing Enterprise Growth, ROI, and Retention for B2B SaaS Clients at brighthush

About brighthush

brighthush is more than a technology provider; we are a catalyst for transformative learning experiences that empower organizations worldwide. By marrying cutting‑edge artificial intelligence, immersive analytics, and a steadfast commitment to sustainability, we deliver e‑learning solutions that not only educate but also inspire measurable business outcomes. Our global community of passionate professionals thrives on collaboration, continuous learning, and a relentless focus on customer impact. As we expand our footprint across continents, we are seeking a dynamic, results‑oriented Senior Customer Success & Renewal Manager to help us scale value for our enterprise B2B SaaS clients.

Why brighthush is a Game Changer

In an era where digital learning is no longer optional, brighthush stands out by offering:

• Data‑Driven Insights: Real‑time dashboards that translate usage patterns into actionable business intelligence.
• Scalable Architecture: A cloud‑native platform that grows with your organization’s needs.
• Sustainability at Core: Products designed to reduce carbon footprints while enhancing learning outcomes.
• Global Reach, Local Touch: Multilingual support and culturally relevant content for diverse markets.

Our mission is simple yet powerful: empower people through innovative e‑learning experiences that blend technology, analytics, and sustainability. If you share this vision, you’ll find a home at brighthush where your expertise directly shapes the future of digital learning.

Your Role in Driving Impact

As the Senior Customer Success & Renewal Manager, you will be the strategic partner for our high‑value enterprise customers. Your day-to-day will involve:

• Monitoring renewal calendars and health scores to anticipate opportunities and risks.
• Collaborating with Sales, Product, and Support to align customer journeys with business objectives.
• Designing and delivering customized training that unlocks platform value.
• Analyzing data to uncover upsell and cross‑sell opportunities while mitigating churn.
• Representing brighthush at industry events, webinars, and customer conferences.

Your impact will be measured in higher renewal rates, increased customer lifetime value, and a stronger brand reputation among enterprise clients.

Key Responsibilities

• Renewal Management: Own the end‑to‑end renewal cycle for a portfolio of high‑value accounts. Forecast revenue, negotiate terms, and secure commitments that align with company growth targets.
• Retention & Growth: Analyze usage data, customer health scores, and feedback to proactively address churn risks, recommend product enhancements, and identify upsell or cross‑sell opportunities.
• Customer Training & Enablement: Design and deliver customized onboarding and ongoing training programs, webinars, and workshops that help customers unlock the full potential of our platform.
• Stakeholder Collaboration: Partner with Sales, Product, and Support to create a seamless customer journey, ensuring that insights from the field inform product roadmaps and service improvements.
• Process Optimization: Continuously refine renewal workflows, documentation, and tools to increase efficiency, reduce manual effort, and improve the customer experience.
• Reporting & Analytics: Build and maintain dashboards that track renewal metrics, churn, and customer health, providing actionable insights to senior leadership.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences, positioning the company as a trusted partner in digital learning.

Essential Qualifications

• Minimum of 5 years’ experience in B2B SaaS customer success, renewal, or account management roles.
• Proven track record of achieving or exceeding renewal targets and driving customer retention.
• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable strategies.
• Excellent written and verbal communication skills, capable of crafting compelling proposals and delivering engaging presentations.
• Technical proficiency with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight).
• Experience designing and facilitating training sessions, workshops, and webinars.
• Demonstrated ability to work independently in a remote, fast‑paced environment while maintaining high levels of organization and accountability.

Preferred Qualifications

• Background in the e‑learning or educational technology industry.
• Experience with data‑driven decision making and advanced analytics tools (e.g., Tableau, Power BI).
• Knowledge of sustainability metrics and how they intersect with digital learning outcomes.
• Multilingual capabilities, especially in Spanish or French.
• Certifications in Customer Success (CSM) or Account Management (e.g., Certified Customer Success Manager).

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Problem Solving: Innovative approach to overcoming obstacles and driving continuous improvement.
• Collaboration: Skilled at building relationships across cross‑functional teams.
• Adaptability: Comfortable navigating change in a dynamic, remote work environment.
• Project Management: Strong organizational skills, with a proven ability to manage multiple priorities simultaneously.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared responsibility. As a Senior Customer Success & Renewal Manager, you will:

• Lead high‑impact projects that shape the future of our customer success strategy.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.
• Participate in cross‑departmental initiatives, gaining exposure to product development, sales strategy, and data analytics.
• Access a robust learning platform that offers courses in leadership, data science, and industry trends.
• Opportunity to attend global conferences and workshops, expanding your professional network.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and social responsibility. Our remote‑first model empowers you to work from anywhere in North America while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative tools like Slack, Miro, and Asana.
• Flexible work hours that respect work‑life balance.
• Regular virtual coffee chats and informal meet‑ups to build camaraderie.
• A commitment to sustainability, reflected in our office practices and product offerings.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to renewal and retention metrics.
• Equity or stock‑option opportunities, aligning your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and access to industry certifications.
• Wellness programs, including virtual fitness classes and mental health resources.

Why Join brighthush

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of digital learning for organizations around the globe. You’ll work alongside passionate, talented professionals who are dedicated to making a measurable difference. Your expertise will directly influence customer satisfaction, revenue growth, and the evolution of our product suite.

Ready to Make an Impact?

If you are a strategic thinker, a data‑driven problem solver, and a customer‑first advocate ready to take on a pivotal role in a rapidly growing company, we want to hear from you. Apply today and help us scale value for our clients while advancing your own career in a supportive, innovative environment.