Senior Customer Success Renewals Specialist – German Language Expert – Driving Retention, Upsell, and Revenue Growth for a Global Data Resilience Leader at brighthush

About brighthush

brighthush stands at the forefront of data resilience, pioneering AI‑driven solutions that protect, govern, and empower enterprise data. With a presence in more than 30 countries, we partner with Fortune 500 giants, high‑growth startups, and public sector organizations to turn data into a strategic advantage rather than a liability. Our mission is simple yet transformative: to build a future where every organization can trust its data, innovate with confidence, and thrive in an increasingly digital world.

Why brighthush is the Ideal Place to Grow Your Career

• Industry‑Shaping Technology: Work with cutting‑edge AI and data security tools that are redefining how enterprises protect their most valuable asset.
• Global Impact: Engage with a diverse, international customer base and influence product strategy across multiple regions.
• Learning & Development: Access mentorship programs, workshops, and unlimited subscriptions to leading online learning platforms.
• Work‑Life Harmony: Flexible work arrangements—including remote options—enable you to balance professional ambition with personal well‑being.
• Inclusive Culture: A culture that values diversity, fosters belonging, and encourages every voice to be heard.

Role Overview

The Senior Customer Success Renewals Specialist is a linchpin in our revenue engine. You will own the renewal lifecycle for a portfolio of high‑value accounts, ensuring that customers remain satisfied, engaged, and fully realized on our platform. Your strategic partnership with customers will drive retention, uncover upsell opportunities, and ultimately contribute to brighthush’s growth trajectory.

Key Responsibilities

• Renewal Management: Own the end‑to‑end renewal process for all contracts within your territory, ensuring timely and accurate renewal execution.
• Customer Advocacy: Serve as the voice of the customer, identifying pain points, gathering feedback, and translating insights into actionable improvements.
• Revenue Growth: Identify upsell and cross‑sell opportunities for premium services and add‑on products, contributing to overall revenue targets.
• Quote & Proposal Development: Prepare and deliver accurate, customized proposals and quotes that align with customer agreements and business objectives.
• Stakeholder Collaboration: Work closely with sales, technical, and support teams to coordinate renewal activities and resolve any issues.
• Data Management: Maintain meticulous records of all renewal activities, customer interactions, and sales pipeline data in the CRM system.
• Performance Metrics: Track and report on key performance indicators such as renewal rates, churn, upsell revenue, and customer satisfaction scores.
• Continuous Improvement: Participate in process reviews and contribute ideas to enhance the renewal workflow and customer experience.

What You’ll Bring

• Language Proficiency: Fluency in English and German (minimum B2 level) to effectively communicate with a diverse customer base.
• Sales Experience: At least two years of experience in software or related technology sales, with a proven track record of meeting or exceeding targets.
• Customer‑Centric Mindset: Strong customer service orientation, with the ability to build trust and rapport quickly.
• Organizational Excellence: Demonstrated ability to manage multiple high‑volume communications and deadlines in a fast‑paced environment.
• Self‑Motivation: A proactive, results‑driven attitude with a strong sense of ownership and accountability.
• Technical Acumen: Basic knowledge of virtualization and data protection concepts to better understand customer needs.

Bonus Skills

• Experience with Salesforce or similar CRM platforms.
• Familiarity with AI and data security trends.
• Previous experience in a renewal or customer success role.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Success Renewals Specialist, you’ll have access to:

• Mentorship programs that pair you with senior leaders in customer success and sales.
• Regular training sessions on product updates, industry trends, and advanced sales techniques.
• Cross‑functional projects that expose you to different aspects of the business, from product development to marketing.
• Clear career pathways into senior customer success, account management, or sales leadership roles.

Work Environment & Culture

Our teams thrive on collaboration, transparency, and a shared commitment to excellence. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated. We offer flexible working arrangements, including remote options, to help you maintain a healthy work‑life balance.

Compensation & Benefits

While the exact compensation package will be tailored to your experience and qualifications, brighthush offers a competitive salary, performance‑based bonuses, and a comprehensive benefits suite:

• Annual paid time off: 26 days, plus 4 brighthush Days for self‑care and paid volunteer time.
• Paid parental, maternity, and paternity leave.
• Fully covered family medical, dental, rehabilitation, and vaccination plans.
• Life, critical illness, and disability insurance.
• Employer pension contribution via PPK.
• Monthly meal allowance (e.g., 450 PLN) to support your daily nutrition.
• Fully covered MultiSport card, granting access to sports facilities nationwide.
• Six complimentary therapy sessions, plus legal and financial advisory services.
• Unlimited access to online learning platforms such as LinkedIn Learning, Athena, and O’Reilly, along with internal workshops and meetups.

How to Apply

Ready to take the next step in your career and help shape the future of data resilience? Click the link below to apply and join our dynamic, innovative team at brighthush. We’re excited to learn how your skills and passion align with our mission.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All information collected during the recruitment process will be handled confidentially and in accordance with applicable privacy laws.