Senior Group Manager – Customer Success & Revenue Growth Leadership (Remote, USA) – Driving Impact in Mental Health & Employee Well‑Being at brighthush

About brighthush

brighthush is not just a company; it’s a movement that is reshaping the way organizations think about employee well‑being. Founded in 2015, we have evolved from a nimble startup into a global powerhouse that partners with Fortune 500 firms, mid‑market enterprises, and public sector organizations to deliver evidence‑based mental health care at scale. Our platform fuses cutting‑edge technology, data‑driven insights, and a deep commitment to improving lives, creating healthier, happier workplaces for millions of employees worldwide.

As a fully remote‑first organization, we champion flexibility, diversity, and inclusion. Our teams span the United States, collaborating across disciplines to drive impact at scale. If you are passionate about customer success, thrive in a fast‑paced environment, and want to make a measurable difference in the lives of millions, brighthush is the place for you.

Why Join brighthush?

• Impactful Work – Your leadership will shape how thousands of employees experience mental health support, directly influencing retention, productivity, and overall well‑being.
• Career Growth – We invest in your professional development with mentorship, leadership training, and clear pathways to senior roles.
• Innovative Culture – Work with cross‑functional teams that value data, experimentation, and continuous improvement.
• Competitive Compensation – We offer a comprehensive package that includes base salary, performance bonuses, equity, and a robust benefits suite.
• Remote Flexibility – Work from anywhere in the USA while enjoying the support of a collaborative, distributed team.

Key Responsibilities

As the Senior Group Manager for Customer Success, you will lead a high‑performing team of Customer Success Managers (CSMs) and serve as the strategic voice for our clients. Your role will encompass:

• Team Leadership & Development – Recruit, coach, and retain top talent, fostering a culture of excellence, accountability, and continuous learning.
• Operational Excellence – Partner with the Customer Success Director to refine processes, standardize best practices, and elevate enablement programs.
• Strategic Coaching – Guide CSMs to maximize member engagement, drive renewal rates, and unlock revenue growth through data‑driven insights.
• Performance Management – Own core KPIs such as renewal rates, net‑new revenue expansion, customer satisfaction scores, and retention metrics.
• Reporting & Insight – Deliver consolidated dashboards, trend analyses, and risk assessments to senior leadership.
• Risk & Escalation Management – Lead cross‑functional reviews to mitigate talent, relationship, and revenue risks across assigned segments.
• Revenue Forecasting – Oversee monthly forecasting, ensuring proactive strategies to address underperformance.
• Executive Engagement – Manage high‑visibility client interactions, including clinical or operational escalations and strategic deal reviews.
• Voice of the Customer – Collaborate with Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation to embed customer insights into product roadmaps.
• Relationship Management – Maintain direct relationships with key accounts as needed to ensure satisfaction and growth.

Essential Qualifications

• 10+ years of experience in a high‑growth, fast‑paced environment.
• 5+ years of proven management experience, ideally leading Customer Success or similar teams.
• Deep familiarity with the employer‑sponsored health benefits space.
• Strong organizational skills with the ability to juggle multiple initiatives simultaneously.
• Track record of influencing peers and driving cross‑functional collaboration.
• Exceptional verbal and written communication skills, with a knack for building trust quickly.
• Ability to engage effectively with senior leadership and external partners.
• Proficiency with brighthush CRM, brighthush Analytics, and other CRM/analytics tools.
• Passion for mental health and a desire to transform the healthcare landscape.
• Experience with brighthush Insights is a plus.

Preferred Qualifications

• Prior experience leading Customer Success teams in a SaaS or health‑tech environment.
• Background in data‑driven decision making and predictive analytics.
• Knowledge of industry regulations and compliance standards related to employee benefits.
• Experience managing remote or distributed teams.

Skills & Competencies

• Leadership & Coaching – Inspire, mentor, and develop high‑performing teams.
• Strategic Thinking – Translate customer insights into actionable business strategies.
• Analytical Acumen – Use data to drive decisions, forecast outcomes, and identify risks.
• Communication – Articulate complex ideas clearly to diverse audiences.
• Collaboration – Work seamlessly across product, marketing, finance, and operations.
• Customer‑Centric Mindset – Champion the voice of the customer in every decision.
• Adaptability – Thrive in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As Senior Group Manager, you will:

• Progress to Director or VP of Customer Success, overseeing larger portfolios and shaping company strategy.
• Participate in leadership development programs, including executive coaching and cross‑functional projects.
• Attend industry conferences, webinars, and workshops to stay ahead of trends in mental health and employee benefits.
• Contribute to internal knowledge bases, mentor junior leaders, and share best practices across the organization.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on outcomes. Key highlights include:

• Fully remote work model with flexible hours.
• Inclusive, diverse, and supportive community.
• Regular virtual town halls, hackathons, and wellness events.
• Open‑door policy encouraging feedback and innovation.
• Commitment to work‑life balance, with generous paid time off and parental leave.

Compensation & Benefits

While specific figures vary based on experience and location, our total compensation package typically includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to team and company metrics.
• Equity through discretionary restricted stock units.
• Comprehensive health coverage (medical, dental, vision, FSA/HSA, life, and disability).
• brighthush for brighthushers – coaching and therapy services.
• 401(k) with up to 3% company match.
• Monthly tech stipend to support home‑office setup.
• Well‑being perks, surprise swag, and regular community celebrations.
• Paid parental leave and flexible work arrangements.

How to Apply

If you’re ready to lead a dynamic Customer Success team, drive revenue growth, and make a lasting impact on employee well‑being, we’d love to hear from you. Submit your application through the link below and join brighthush in shaping the future of mental health care.