Senior Customer Success Sales Manager – Retention & Renewal Specialist for High‑Impact Online Communities at brighthush

About brighthush

brighthush is a trailblazing online community platform that empowers creators, educators, and entrepreneurs to build thriving membership ecosystems. By blending cutting‑edge technology with a human‑centric approach, we help our partners deliver engaging learning experiences, foster deep connections, and unlock sustainable revenue streams. Our mission is simple: to enable every community to scale, retain, and flourish.

As a global leader in community‑centric growth, brighthush has cultivated a culture of curiosity, collaboration, and continuous improvement. We celebrate diversity, champion innovation, and prioritize the well‑being of our people. Whether you’re a seasoned professional or a rising star, you’ll find a place at brighthush where your ideas matter, your impact is measurable, and your career can soar.

Why This Role Matters

The Customer Success Sales Manager sits at the nexus of sales and customer success, acting as the guardian of member experience and the catalyst for revenue growth. Your work will directly influence member retention, lifetime value, and the overall health of our community ecosystem. By blending strategic account management with proactive engagement, you’ll help members achieve their goals while driving the financial success of brighthush.

Key Responsibilities

• Onboarding Excellence: Lead new member onboarding sessions within the first week, ensuring they quickly realize value and feel supported.
• Community Engagement: Manage daily interactions within the brighthush community, fostering a vibrant, collaborative environment.
• Churn Prevention: Identify members who become inactive, conduct timely check‑ins, and implement retention strategies to keep them engaged.
• Health Monitoring: Track member health scores, interaction logs, and renewal signals using our CRM system.
• Data‑Driven Reporting: Produce regular reports on engagement, retention, and expansion opportunities for senior leadership.
• Renewal & Upsell Leadership: Drive renewal conversations, negotiate contracts, and identify upsell opportunities to maximize account value.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Marketing teams to align on member journeys and feature adoption.
• Process Improvement: Continuously refine onboarding, engagement, and retention workflows to increase efficiency and effectiveness.

Essential Qualifications

• Proven Sales Experience: Minimum of 2+ years in inside sales, account management, retention, or customer success roles.
• Geographic Fit: Currently based in Canada.
• Track Record of Success: Demonstrated ability to drive renewals, retention, or upsells in a subscription‑based environment.
• Language Proficiency: Native or C2 level English communication skills.
• CRM Proficiency: Hands‑on experience with HubSpot, Salesforce, or equivalent platforms.
• Community Management: Experience managing online communities or membership programs.

Preferred Qualifications

• Background in coaching, education, or a membership/course business.
• Experience with community platforms such as Circle, Discord, or Mighty Networks (now referred to as brighthush).
• Familiarity with data analytics tools and dashboards.
• Strong problem‑solving mindset and ability to work independently in a remote setting.

Core Skills & Competencies

• Relationship Building: Ability to establish trust and rapport with members and internal stakeholders.
• Strategic Thinking: Capacity to see the big picture while managing day‑to‑day tasks.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Analytical Acumen: Proficiency in interpreting data to inform decisions and forecast trends.
• Adaptability: Comfortable navigating change in a fast‑paced, evolving environment.
• Team Player: Collaborative mindset with a willingness to share insights and support peers.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Sales Manager, you’ll have the chance to:

• Progress to senior account management or leadership roles within the Customer Success organization.
• Lead cross‑functional initiatives that shape product strategy and member experience.
• Participate in mentorship programs, both as a mentee and a mentor, to foster professional development.
• Attend industry conferences, webinars, and training sessions to stay ahead of trends.
• Contribute to internal knowledge bases, best‑practice guides, and community case studies.

Work Environment & Company Culture

brighthush offers a fully remote, high‑impact work environment that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Inclusivity: A diverse workforce that celebrates different perspectives.
• Innovation: A culture that encourages experimentation and embraces new ideas.
• Well‑Being: Access to mental health resources, wellness programs, and flexible schedules.
• Recognition: Regular shout‑outs, performance bonuses, and peer‑to‑peer appreciation.

Compensation & Benefits

• Base Compensation: $5,000 per month.
• Schedule: Remote, Monday to Friday, 9 am to 5 pm Eastern Standard Time.
• Benefits: Comprehensive health, dental, and vision plans (for eligible employees), 401(k) matching, paid time off, and professional development budget.
• Perks: Unlimited coffee, monthly team socials (virtual or in‑person), and access to exclusive industry events.
• Growth Incentives: Performance‑based bonuses tied to retention and upsell metrics.

How to Apply

Ready to make a tangible impact on member success and revenue growth? Submit your application through our careers portal. Please include:

• A cover letter explaining why you’re the perfect fit for this role.
• Your resume (English only).
• Answer the prompt: "Why should we consider YOU for this position?" – Respond with the keyword BEACON to ensure your application is processed.

Note: This is an independent contractor position, not an employee role.

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that transforms how communities grow and thrive. Your expertise will shape member journeys, drive revenue, and elevate the overall experience. If you’re passionate about building lasting relationships, driving renewals, and fostering a culture of continuous improvement, we want to hear from you.

Apply now and become a pivotal force in the future of online community success.