Strategic Enterprise Customer Success Executive – Driving AI‑Enabled Digital Transformation & Long‑Term Value at brighthush

About brighthush

brighthush is a global leader in intelligent cloud‑based solutions that empower organizations to connect people, systems, and processes in smarter, faster, and more efficient ways. With a portfolio that blends cutting‑edge AI, automation, and industry‑specific best practices, we help our clients accelerate digital transformation, unlock new revenue streams, and achieve sustainable growth. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact for our customers.

Why This Role Matters

As a Senior Customer Success Executive at brighthush, you will be the trusted advisor for our most strategic, high‑value accounts. You will own the entire post‑sales journey, ensuring that each customer realizes maximum value from our platform, achieves their transformation goals, and renews with confidence. Your influence will shape the future of our customer experience, drive revenue expansion, and reinforce brighthush’s reputation as the partner of choice for enterprise digital transformation.

Key Responsibilities

• Own Post‑Sales Success – Lead the customer’s post‑sales transformation, aligning brighthush’s solutions to their business objectives and delivering industry thought leadership that drives adoption and ROI.
• Strategic Collaboration – Partner with Account Executives to design and execute integrated pre‑ and post‑sales strategies that create long‑term value for both the customer and brighthush.
• Risk Mitigation & Value Realization – Proactively identify potential risks to success, develop mitigation plans, and work cross‑functionally to keep projects on track and on budget.
• Drive KPI Excellence – Guide the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, CSAT, and expansion—and align these metrics with the customer’s roadmap.
• Continuous Improvement – Build relationships with brighthush leaders, capture customer feedback, and translate insights into product and process enhancements.
• Thought Leadership & Innovation – Champion innovative solutions, encourage calculated risk‑taking, and help customers envision and achieve their long‑term digital ambitions.
• Success Metrics & Milestones – Establish clear, measurable success metrics, review progress regularly, and refine transformation plans to ensure milestones are met.

Essential Qualifications

• 12+ years of senior leadership experience in management consulting, solution consulting, or enterprise software transformation.
• Proven track record of managing large‑scale, strategic accounts and exceeding business objectives.
• Deep expertise in governance, strategy, and execution across cross‑functional teams.
• Strong business acumen: ability to diagnose complex problems and align solutions with customer goals.
• Experience building and leading high‑performing Customer Success or Consulting teams.
• Advanced communication and influencing skills, with a history of engaging C‑level executives.
• Adaptability to thrive in fast‑changing, dynamic environments.
• Hands‑on execution mindset: ability to create repeatable processes while staying involved in critical tasks.
• Educational background: BA/BS required; Master’s degree preferred.

Preferred Qualifications

• Experience integrating AI into business processes, decision‑making, or problem‑solving.
• Familiarity with AI‑powered tools, workflow automation, and AI‑driven insights.
• Experience working with large, matrixed organizations and aligning cross‑functional initiatives.
• Prior exposure to enterprise SaaS platforms and digital transformation initiatives.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Customer‑Centric Mindset – Deep understanding of customer needs, challenges, and motivations.
• Relationship Building – Proven success in building trust with C‑level leaders and internal stakeholders.
• Data‑Driven Decision Making – Comfortable using metrics to drive performance and inform strategy.
• Change Management – Skilled at guiding organizations through transformation and adoption.
• Collaboration & Influence – Ability to work effectively across global teams and foster collaboration at all levels.
• Innovation & Agility – Passion for exploring new ideas, experimenting, and iterating quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. You will have access to:

• Executive mentorship from senior leaders who have shaped the industry.
• Cross‑functional projects that broaden your skill set and expose you to new markets.
• Continuous learning programs, including AI, cloud, and digital transformation certifications.
• Leadership development tracks that prepare you for future C‑suite roles.
• Global mobility options to work with customers and teams around the world.

Work Environment & Culture at brighthush

We believe that the best ideas come from diverse, empowered teams. Our culture is:

• Inclusive & Collaborative – We celebrate differences and encourage open dialogue.
• Flexible & Trust‑Based – Whether you thrive in the office or remotely, we provide the tools and autonomy you need.
• Growth‑Oriented – We invest in your professional development and reward high performance.
• Customer‑Obsessed – Every decision is guided by the goal of delivering exceptional value to our clients.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans that allow you to share in our long‑term success.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness programs, mental‑health resources, and employee assistance plans.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to make a lasting impact on enterprise digital transformation? Submit your application through our careers portal or email your resume and cover letter to Apply for this job