Senior Customer Success Specialist – Championing Elite Athlete Performance, Data‑Driven Coaching, Seamless Travel Logistics, and Strategic Account Growth Across North America for brighthush

About brighthush

brighthush is the vanguard of sports technology, fusing advanced data analytics with cutting‑edge wearable devices to deliver real‑time, actionable insights that transform athlete performance. Our proprietary platform empowers professional teams, collegiate programs, and individual athletes to elevate performance, refine tactics, and secure sustainable competitive advantages. With a global footprint that spans every corner of the sports ecosystem, brighthush is the trusted partner for anyone who wants to move beyond intuition and embrace evidence‑based performance enhancement.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we believe the intersection of technology and sport is where the future of performance is forged. Our culture thrives on curiosity, collaboration, and an unwavering pursuit of excellence. As a Senior Customer Success Specialist, you become the linchpin that connects our advanced analytics solutions to the teams that rely on them. You’ll shape how elite athletes and coaches harness data, travel across North America, and grow your career in a fast‑moving, high‑impact environment. Join a team that values innovation, embraces diversity, and rewards bold ideas with tangible impact on the world’s most competitive athletes.

Role Overview

We are seeking a seasoned Customer Success Specialist with a passion for sports analytics and a proven track record of delivering exceptional client experiences. In this role, you will own the full customer lifecycle—from onboarding and training to ongoing support and upsell opportunities—ensuring that every client derives maximum value from our performance platforms. Your influence will directly impact athlete performance, coaching efficiency, and the long‑term success of our partners.

Key Responsibilities

• End‑to‑End Customer Lifecycle Management: Lead the onboarding of new clients, ensuring a seamless transition from sales to implementation. Conduct comprehensive training sessions, create tailored onboarding plans, and monitor adoption metrics.
• Strategic Account Development: Build deep, trusted relationships with key stakeholders—coaches, performance directors, and athletic directors—by understanding their goals and aligning brighthush solutions to meet those objectives.
• Data‑Driven Coaching Enablement: Translate complex analytics into actionable insights for coaches and athletes. Facilitate workshops, webinars, and one‑on‑one coaching to maximize platform utilization.
• Travel & Logistics Coordination: Act as the primary point of contact for all North American travel arrangements related to product demos, training camps, and client events. Coordinate schedules, accommodations, and on‑site support.
• Customer Advocacy & Feedback Loop: Capture client feedback, identify pain points, and collaborate with product and engineering teams to drive continuous improvement. Champion the customer voice in quarterly business reviews.
• Upsell & Renewal Management: Identify expansion opportunities within existing accounts, develop tailored proposals, and negotiate renewals to contribute to revenue growth.
• Performance Reporting & Analytics: Generate regular performance dashboards for clients, highlighting key metrics such as engagement rates, training adherence, and performance improvements.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Marketing to ensure a unified customer experience and to share insights that inform product roadmap decisions.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client events. Publish case studies and white papers that showcase the impact of our solutions.

Essential Qualifications

• Bachelor’s degree in Sports Science, Business, Data Analytics, or a related field.
• Minimum of 5 years of experience in customer success, account management, or a client‑facing role within the sports technology or performance analytics industry.
• Proven ability to manage complex, multi‑stakeholder relationships and drive adoption of technology solutions.
• Strong analytical mindset with the ability to interpret data and translate findings into actionable coaching strategies.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Experience with CRM systems (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
• Willingness to travel frequently across North America for client visits, training sessions, and industry events.
• Demonstrated passion for sports and a deep understanding of athlete performance metrics.

Preferred Qualifications

• Advanced degree (MBA, MS in Sports Analytics, etc.) or certifications in Customer Success Management.
• Experience with wearable technology and performance monitoring devices.
• Track record of driving revenue growth through upsell and renewal strategies.
• Multilingual capabilities, especially in Spanish or French, to serve a broader client base.
• Background in project management or consulting, with a focus on change management.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Problem‑Solving: Quickly diagnose issues, propose solutions, and implement fixes while maintaining client trust.
• Data Literacy: Comfortable working with large datasets, generating insights, and presenting findings in a clear, compelling manner.
• Relationship Building: Build rapport with athletes, coaches, and executive leadership, fostering long‑term partnerships.
• Project Management: Manage multiple accounts simultaneously, ensuring deadlines and milestones are met.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities can shift quickly.
• Team Collaboration: Work effectively with cross‑functional teams to deliver a cohesive customer experience.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders in product, engineering, and sales.
• Access to industry‑leading training courses in data science, sports analytics, and customer success best practices.
• Opportunities to lead cross‑departmental initiatives, such as new product launches or global expansion projects.
• Clear career ladder with defined milestones for progression to Director of Customer Success or Head of Client Experience.
• Regular performance reviews that focus on growth, skill acquisition, and impact measurement.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, continuous learning, and high performance. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through weekly virtual huddles, monthly town‑halls, and quarterly in‑person retreats. We celebrate diversity, encourage creative problem‑solving, and reward ideas that drive measurable results. Our team enjoys:

• Flexible work hours to accommodate athletes’ training schedules and international time zones.
• Annual wellness stipend for fitness, nutrition, and mental health resources.
• Team‑building events, including sports tournaments, hackathons, and community service days.
• Recognition programs that highlight outstanding customer success stories and innovation.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program with a generous contribution rate.
• Unlimited paid time off and a generous parental leave policy.
• Professional development budget and conference travel reimbursement.
• Company‑sponsored sports equipment and access to local training facilities.

How to Apply

If you’re ready to join a forward‑thinking team that is redefining athlete performance through data and technology, we’d love to hear from you. Bring your expertise, passion, and drive to brighthush, and help us empower the next generation of champions.