Senior Customer Success & Team Leadership Manager – Accelerating Strategic Growth, Cultivating Retail Partnerships, and Driving Product Innovation Across the Global Food & Beverage Landscape at brighthush

About brighthush

brighthush is more than a brand; it is a global movement that is redefining how people experience healthy, convenient nutrition. With a portfolio that spans crisp fruit snacks, ready‑to‑drink beverages, and cutting‑edge snack bars, we have become synonymous with quality, sustainability, and relentless innovation. Our mission is simple yet ambitious: make wholesome eating effortless, enjoyable, and accessible for everyone, while propelling sustainable growth for our partners, retailers, and employees.

As we expand our footprint across North America, Europe, and Asia, we are looking for a seasoned Senior Customer Success & Team Leadership Manager to spearhead our customer growth strategy, nurture retailer relationships, and lead a high‑performing team of account managers. If you thrive in a fast‑paced, data‑driven environment and are passionate about building lasting partnerships that translate into measurable business results, we want to hear from you.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that is redefining the way people consume healthy, convenient foods. You’ll have the autonomy to shape customer strategies, the resources to execute them, and the support to grow professionally. With a culture that values innovation, collaboration, and impact, you’ll find a workplace where your ideas matter and your career can flourish.

Your Impact as a Senior Customer Success & Team Leadership Manager

In this role, you will be the linchpin between our retail partners and the internal teams that bring products to market. You will translate market intelligence into actionable growth plans, lead negotiations that secure shelf space and promotional support, and mentor a team that consistently exceeds performance targets. Your strategic vision will help brighthush maintain its position as a leader in the health‑conscious snack space while opening new avenues for expansion.

Key Responsibilities

• Own and Execute Customer Growth Plans: Design, implement, and refine comprehensive growth strategies for key national accounts, ensuring alignment with brighthush’s overall business objectives. Translate market insights into actionable plans that drive revenue, market share, and customer satisfaction.
• Build and Strengthen Retailer Partnerships: Serve as the primary point of contact for top retailers, fostering collaborative relationships that drive mutual success and market share expansion. Act as a trusted advisor, anticipating retailer needs and proactively proposing solutions.
• Manage Trade Budgets and Spend: Oversee P&L responsibility for assigned accounts, including trade spending, live trade accruals, and promotional budgets. Ensure profitability and ROI while maintaining strong retailer relationships.
• Analyze Market Intelligence: Leverage syndicated data, panel insights, and internal analytics to identify trends, forecast demand, and inform strategic decisions. Translate data into clear, actionable insights for cross‑functional teams.
• Lead and Mentor a High‑Performing Team: Recruit, coach, and develop a team of account managers, setting clear performance metrics and fostering a culture of continuous improvement. Provide regular feedback, career development plans, and recognition.
• Collaborate Cross‑Functionally: Partner with Marketing, Finance, Supply Chain, and Product Development to align initiatives, resolve challenges, and capitalize on new opportunities. Act as the bridge between customer insights and product strategy.
• Negotiate and Close Deals: Lead negotiations on pricing, shelf space, and promotional terms, ensuring win‑win outcomes for both brighthush and our retail partners. Use data and market intelligence to support negotiation positions.
• Report and Communicate Results: Deliver regular performance reports to senior leadership, highlighting key metrics, insights, and actionable recommendations. Present findings in a clear, concise manner that drives decision‑making.
• Travel: Commit to approximately 25% travel across the United States to meet with key accounts, attend trade shows, and support regional initiatives.
• Champion Continuous Improvement: Identify process gaps, propose solutions, and lead initiatives that enhance efficiency, reduce costs, and improve customer satisfaction across the customer success function.
• Drive Innovation Initiatives: Work closely with Product Development to bring new, health‑conscious products to market, ensuring that retailer and consumer needs are met and that launch plans are executed flawlessly.

Essential Qualifications

• Minimum of 8 years of progressive experience in the food and beverage industry, with a strong focus on national account management or direct customer account ownership.
• Proven track record of managing P&L, trade spending, and live trade accruals, driving profitability while achieving growth targets.
• Advanced analytical skills, with the ability to interpret syndicated and panel data to uncover actionable insights.
• Exceptional negotiation, communication, and interpersonal skills, capable of influencing stakeholders at all levels.
• Bachelor’s degree in Business, Marketing, Finance, or a related field (MBA preferred).
• Strong leadership experience, having managed and developed a team of account managers or sales professionals.
• Proficiency in CRM systems (e.g., Salesforce), Microsoft Office Suite, and data visualization tools (e.g., Tableau, Power BI).
• Willingness to travel up to 25% of the time.

Preferred Qualifications

• Experience working with large national retailers and a deep understanding of their category management processes.
• Background in consumer packaged goods (CPG) with a focus on health‑conscious or premium product lines.
• Knowledge of trade promotion management (TPM) platforms and spend optimization techniques.
• Demonstrated success in launching new products or expanding existing product lines within a competitive marketplace.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to develop long‑term plans that align with corporate goals while adapting to market dynamics.
• Data‑Driven Decision Making: Comfortable turning complex data sets into clear, actionable insights.
• Relationship Building: Proven skill in cultivating trust and rapport with retailers, internal stakeholders, and team members.
• Financial Acumen: Strong grasp of P&L management, budgeting, and ROI analysis.
• Leadership & Coaching: Experience leading high‑performing teams, fostering collaboration, and driving professional growth.
• Communication: Excellent written and verbal communication skills, capable of presenting to senior executives and diverse audiences.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly pivoting strategies as needed.
• Project Management: Ability to manage multiple initiatives simultaneously, ensuring on‑time delivery and stakeholder alignment.
• Customer‑Centric Mindset: Deep commitment to understanding and exceeding customer expectations.

Career Growth & Learning Opportunities

• Pathway to senior leadership roles such as Director of Customer Success, Vice President of Sales, or Chief Commercial Officer.
• Access to brighthush’s internal leadership development programs, including mentorship, executive coaching, and cross‑functional project assignments.
• Opportunities to lead global initiatives, such as international market expansion or new product launches.
• Regular attendance at industry conferences, trade shows, and networking events to stay ahead of market trends.
• Support for continuous learning through tuition reimbursement, certification programs, and access to industry research.
• Participation in innovation labs and hackathons that allow you to prototype and test new ideas in a low‑risk environment.
• Clear performance‑based promotion criteria that reward results, leadership, and cultural fit.

Work Environment & Company Culture

• Remote‑first culture with flexible work arrangements, supported by robust digital collaboration tools.
• Inclusive, diverse, and collaborative workplace where every voice is heard and valued.
• Culture of innovation, encouraging employees to experiment, iterate, and bring fresh ideas to the table.
• Commitment to sustainability and social responsibility, reflected in product sourcing, packaging, and community initiatives.
• Regular team‑building activities, virtual coffee chats, and wellness programs to promote work‑life balance.
• Transparent communication from leadership, with open forums and town‑hall meetings.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

• Competitive base salary range: USD 150,000 – 170,000 per year, commensurate with experience.
• Performance‑based bonus structure tied to individual, team, and company metrics.
• Comprehensive benefits package including 401(k) matching, health, dental, and vision insurance.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Tuition reimbursement program to support ongoing education and professional development.
• Generous parental leave policy for new parents and caregivers.
• Employee wellness initiatives, including virtual fitness classes, mental health resources, and wellness stipends.
• Access to brighthush’s employee discount program on all products.
• Annual company retreat and quarterly off‑site strategy sessions.

Ready to Lead the Future?

As a seasoned customer success leader, you will have the opportunity to shape the future of healthy, convenient nutrition. You will build lasting retailer partnerships, drive measurable growth, and lead a high‑performing team that is passionate about delivering exceptional value to our customers. At brighthush, your ideas will shape the next generation of products, your leadership will influence the next wave of industry leaders, and your career will advance at a pace that matches your ambition.

We invite you to join brighthush and help us bring healthier choices to consumers around the world while advancing your own career to new heights. If you are ready to take on this challenge, apply today and become a pivotal part of brighthush’s success story.