Senior Customer Success Specialist – Championing Inventory & SaaS Excellence for Retail, Hospitality, and E‑Commerce Growth at brighthush

About brighthush

brighthush is a trailblazer in the inventory‑management and analytics space, redefining how businesses across retail, hospitality, and e‑commerce keep their operations lean, their shelves stocked, and their growth trajectory unstoppable. Our cloud‑based platform blends speed, simplicity, and scalability, turning raw data into actionable insights that help our customers save time, cut costs, and scale with confidence. With a global customer base that spans restaurants, breweries, salons, resorts, and countless other verticals, brighthush is more than a software provider – it’s a community of innovators, problem‑solvers, and customer‑first thinkers.

Why brighthush?

At brighthush, we believe that the best products are built by listening to real people. That’s why we’ve cultivated a fully remote, fast‑growing team that values collaboration, continuous learning, and a culture of transparency. We empower our people to experiment, iterate, and own their impact. If you’re passionate about helping businesses thrive in a tech‑driven environment, brighthush is the place for you.

Role Overview

As a Senior Customer Success Specialist, you will be the trusted advisor and product champion for our diverse customer base. You will guide new users through onboarding, provide ongoing education, troubleshoot complex issues, and identify opportunities to deepen adoption and drive retention. Your influence will shape the future of our platform as you collaborate closely with Product, Engineering, and Sales teams to advocate for customer needs.

Key Responsibilities

• Customer Support Excellence: Deliver timely, high‑quality support via phone, email, live chat, and virtual meetings. Resolve issues efficiently while maintaining a positive, empathetic tone.
• Onboarding & Adoption: Lead new customers through a structured onboarding journey, ensuring they understand core features, best practices, and how to align the platform with their business goals.
• Product Evangelism: Become the go‑to expert on brighthush’s product suite. Translate technical concepts into clear, actionable guidance for users of all skill levels.
• Issue Escalation & Resolution: Diagnose product questions, collaborate with internal teams, and drive root‑cause resolution. Follow up until the customer is fully satisfied.
• Customer Health Monitoring: Track usage metrics, health scores, and engagement indicators. Provide proactive recommendations to improve adoption and prevent churn.
• Feedback Loop: Capture customer insights and pain points. Partner with Product and Engineering to prioritize enhancements that deliver real value.
• Documentation & Knowledge Base: Contribute to the Help Center, create user guides, and update internal knowledge resources to reflect new features and best practices.
• Relationship Building: Foster long‑term partnerships with key stakeholders, ensuring they feel heard, supported, and empowered to achieve their objectives.
• Cross‑Functional Collaboration: Work with Sales, Marketing, and Product teams to align on customer success initiatives, upsell opportunities, and market feedback.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to elevate the overall customer experience.

Essential Qualifications

• Minimum of 2 years of experience in SaaS B2B customer success, support, or account management.
• Exceptional written and verbal communication skills, with the ability to explain complex concepts in a clear, customer‑friendly manner.
• Strong problem‑solving and critical‑thinking abilities, coupled with a genuine passion for helping customers succeed.
• Highly organized, detail‑oriented, and adept at managing multiple priorities in a fast‑paced environment.
• Self‑motivated and comfortable working independently in a fully remote setting.
• Proficiency with CRM and support tools and a quick learning curve for new software.
• Experience in inventory management, retail, or point‑of‑sale systems is a significant plus.

Preferred Qualifications

• Background in retail, hospitality, or e‑commerce operations.
• Experience with data analytics and reporting tools.
• Fluency in Spanish (or another language) to support a global customer base.
• Previous involvement in product feedback loops or beta testing initiatives.

Skills & Competencies

• Customer‑centric mindset with a proactive approach to problem resolution.
• Excellent interpersonal skills, able to build rapport with stakeholders at all levels.
• Strong analytical skills to interpret usage data and derive actionable insights.
• Adaptability and resilience in a rapidly evolving product landscape.
• Team player who thrives in a collaborative, cross‑functional environment.
• Tech‑savvy with a passion for learning new tools and staying current on industry trends.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders and product experts.
• Regular training sessions on new features, industry best practices, and soft‑skill development.
• Clear career pathways from Customer Success Specialist to Manager, Director, or even Product roles.
• Opportunities to lead cross‑functional projects, influence product roadmap, and shape the customer experience.

Work Environment & Culture

Our remote culture is built on trust, transparency, and a shared commitment to customer success. You’ll enjoy:

• Flexible work hours that accommodate global time zones.
• Weekly virtual team huddles, monthly all‑hands meetings, and informal “coffee chat” sessions.
• A culture that celebrates wins, encourages experimentation, and values continuous improvement.
• Access to a digital collaboration hub with tools for project management, knowledge sharing, and social connection.

Compensation & Benefits

We offer a competitive base salary range of $50,000–$65,000 (DOE), complemented by a comprehensive benefits package:

• Health, dental, and vision insurance.
• 401(k) savings plan with discretionary match.
• Paid time off: 15 days in the first year, 20 days after one year, plus 9 paid holidays.
• Recruitment referral bonus.
• Stock options to share in our growth.
• Fully remote work with company‑provided computer and equipment.
• Professional development stipend and access to industry conferences.

How to Apply

Ready to join a team that’s redefining inventory management for businesses worldwide? Click the link below to submit your application and become a key player in brighthush’s customer success journey.

Apply to brighthush – Senior Customer Success Specialist

Closing

At brighthush, we believe that every customer’s success fuels our own growth. If you’re driven by a passion for helping businesses thrive, thrive in a collaborative remote environment, and want to make a tangible impact on thousands of customers, we want to hear from you. Join us and help shape the future of inventory and analytics solutions.