Senior Customer Success Specialist – Educator Engagement & Student Success Champion, Product Adoption Leader, Inclusive Education Advocate at brighthush

About brighthush – Empowering Every Learner

brighthush is more than a technology provider; we are a movement that reimagines how students learn, teachers teach, and schools thrive. Our cloud‑based platform blends data‑driven insights, adaptive learning pathways, and collaborative tools to create classrooms where every student—especially those with autism and other unique learning needs—can reach their full potential. By partnering with educators, administrators, and families, we transform classroom challenges into opportunities for growth, ensuring that technology serves as a catalyst for inclusive education rather than a barrier.

The EdTech Landscape Today

The global EdTech market is expanding at an unprecedented pace, driven by the need for personalized learning, remote instruction, and data‑backed decision making. Schools and districts are increasingly looking for solutions that not only deliver content but also provide actionable insights, streamline workflows, and support diverse learners. In this dynamic environment, the role of a Customer Success Specialist is pivotal: you become the bridge between cutting‑edge technology and the educators who rely on it daily.

Why This Role Matters

As a Senior Customer Success Specialist at brighthush, you will shape the entire customer journey—from the first onboarding call to the final renewal. Your influence extends beyond routine support; you will help educators unlock the full value of our platform, driving adoption, satisfaction, and ultimately, student achievement. Your insights will inform product development, training initiatives, and the strategic direction of our mission‑driven portfolio. In short, you will be a key driver of our impact on inclusive education worldwide.

Role Overview

This full‑time, remote position is based in the United States, with a preference for candidates located in the Central Time Zone. You will report directly to the Customer Success Manager and will be responsible for managing the entire customer lifecycle—onboarding, adoption, renewal, and expansion—across a diverse portfolio of K‑12 schools, districts, and special education programs. Your day‑to‑day work will involve collaborating with sales, product, and professional services teams to deliver a seamless, high‑quality experience for every client. The role demands strategic thinking, operational excellence, and a genuine passion for education.

Key Responsibilities

• Onboarding Excellence: Design and execute a structured onboarding journey that aligns with each educator’s goals. Create customized training plans, deliver hands‑on demos, and set clear success metrics to ensure early adoption and long‑term engagement.
• Account Management: Serve as the primary point of contact for assigned accounts, proactively addressing inquiries, troubleshooting issues, and identifying opportunities to deepen the relationship. Maintain a deep understanding of each client’s objectives, challenges, and success stories.
• Professional Services Coordination: Partner with the training team to schedule, reschedule, and prepare for in‑person and virtual training sessions. Manage logistics, materials, and follow‑up resources to guarantee a smooth experience for all participants.
• Regular Check‑Ins: Conduct scheduled calls and meetings to assess satisfaction, gather feedback, and uncover upsell or cross‑sell opportunities. Use data and insights to tailor conversations and demonstrate value.
• Data‑Driven Insight: Monitor usage metrics, engagement data, and health scores to identify churn risks and recommend proactive strategies to sales and marketing teams. Translate analytics into actionable recommendations that improve customer outcomes.
• Product Evangelism: Develop deep expertise in brighthush’s offerings and communicate benefits, best practices, and new features to educators and administrators. Serve as a subject‑matter expert during webinars, workshops, and community events.
• Voice of the Customer: Champion customer insights within the organization, collaborating with product and professional services teams to prioritize feature requests and service improvements. Advocate for the educator’s perspective in all cross‑functional discussions.
• Integration Support: Assist current brighthush customers in bridging systems, communication, and service delivery to create a cohesive experience across platforms. Work with technical teams to resolve integration challenges.
• Renewal & Expansion: Lead renewal negotiations, ensuring that customers see continued value and are positioned for future expansion. Identify and pursue opportunities for upsell or cross‑sell of additional brighthush products and services.
• Community Building: Foster a vibrant community of educators by facilitating peer‑to‑peer learning, hosting virtual meet‑ups, and encouraging participation in user groups and forums.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience in education, business, or a related field.
• 1–3 years of experience in customer success, customer service, sales, or training roles, preferably within EdTech or a related industry.
• Proven track record of building trust and maintaining composure in high‑pressure situations.
• Experience managing relationships with a diverse customer base and adapting communication styles accordingly.
• Strong verbal and written communication skills, with the ability to explain complex concepts simply and engagingly.
• Excellent organizational skills and attention to detail, capable of juggling multiple priorities and shifting timelines.
• Self‑motivated, proactive, and comfortable navigating ambiguity to find solutions.
• Intermediate proficiency in brighthush, especially Excel, and a comfort level with digital tools and CRM systems.

Preferred Qualifications

• Background or interest in K‑12 education and/or special education.
• Experience in the EdTech or professional services industry.
• Knowledge of sales and customer lifecycle management principles.
• Familiarity with brighthush or similar CRM platforms.
• Experience working with a national company that operates a distributed remote workforce.

Core Competencies & Skills

• Customer‑centric mindset with a passion for building lasting relationships.
• Curiosity, empathy, and a problem‑solving mindset.
• Strong analytical skills to interpret data and translate insights into action.
• Adaptability and the ability to pivot quickly in a fast‑moving environment.
• Proficiency in leveraging automation and AI tools to streamline workflows.
• Growth mindset and a commitment to continuous learning and improvement.

Career Path & Growth Opportunities

At brighthush, professional development is as important as the impact you make. As a Senior Customer Success Specialist, you will have the chance to:

• Progress into senior customer success roles, such as Customer Success Manager or Director of Customer Experience.
• Take on cross‑functional projects that influence product roadmap and service delivery.
• Participate in ongoing training programs, including industry certifications and leadership development workshops.
• Attend national conferences and trade shows, expanding your network and staying ahead of EdTech trends.
• Contribute to internal knowledge bases, creating resources that help teammates and customers alike.
• Lead initiatives that shape the future of inclusive education and technology integration.

Learning & Development

We believe that learning is a lifelong journey. brighthush offers a robust learning ecosystem that includes:

• Access to an unlimited learning budget for courses, certifications, and conferences.
• Monthly “Lunch & Learn” sessions featuring industry experts and internal thought leaders.
• Mentorship programs pairing junior team members with seasoned professionals.
• Regular feedback loops and performance reviews that focus on growth and skill acquisition.

Culture & Work Environment

brighthush thrives on collaboration, innovation, and a shared commitment to student success. Our remote culture is built on:

• Transparent communication through weekly team stand‑ups, monthly all‑hands meetings, and open brighthush channels.
• A flexible schedule that respects work‑life balance while ensuring coverage across key time zones.
• Regular virtual social events, such as game nights, wellness challenges, and book clubs.
• A culture of recognition, where achievements are celebrated through shout‑outs, spot bonuses, and peer awards.
• Commitment to diversity, equity, and inclusion, reflected in hiring practices, training, and community outreach.
• Access to a global network of EdTech professionals, fostering collaboration and continuous learning.

Compensation & Benefits Overview

Base Salary: $65,000 – $75,000 per year (commensurate with experience) On‑Target Bonus: $10,000 annually, based on individual and company performance Benefits: Comprehensive health, dental, and vision plans; 401(k) with company match; generous paid time off; tuition reimbursement; and a flexible work‑from‑home stipend. Perks: Unlimited learning budget, wellness stipend, access to a global network of EdTech professionals, and opportunities to attend industry conferences at no cost. Work‑From‑Home Support: Monthly stipend for home office setup, high‑speed internet reimbursement, and ergonomic equipment allowance. Employee Assistance Program: 24/7 counseling and mental health resources. Community Impact: Paid volunteer days and partnership with local schools for outreach projects.

Travel & On‑Site Engagement

Approximately 6–20% travel to visit customers, attend regional trade shows, and participate in professional development events. Travel is typically scheduled in advance and reimbursed in accordance with company policy.

How to Apply

If you are passionate about empowering educators, thrive in a fast‑moving EdTech environment, and want to make a tangible difference in student outcomes, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Success Specialist role at brighthush. Highlight specific experiences that demonstrate your ability to build relationships, drive adoption, and translate data into actionable insights.

Join the brighthush Mission

Join brighthush and become part of a mission‑driven team that is redefining how technology supports inclusive education. Your expertise will help shape the future of learning for students with autism and other unique needs, while you grow your career in a supportive, innovative, and collaborative environment. Apply today and start making an impact that lasts a lifetime.