Senior Customer Success Specialist – Government & Public Sector Asset Disposition & Client Success Lead – New York City – Drive Revenue & Partnerships at brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining how government and public‑sector organizations manage, sell, and dispose of surplus and seized assets. By fusing advanced data analytics, AI‑driven valuation tools, and an intuitive marketplace, we empower agencies to unlock hidden value, enhance transparency, and streamline the entire asset disposition lifecycle. Our platform is trusted by municipalities, state agencies, and federal entities across the United States, and our mission is simple: help public entities maximize revenue while serving the community with integrity and efficiency.

Why brighthush is the Place to Grow

At brighthush, you’ll join a dynamic, mission‑driven team that thrives on innovation, collaboration, and measurable impact. We celebrate diversity, champion continuous learning, and reward results with competitive compensation, comprehensive benefits, and a culture that values work‑life balance—even for our field‑based professionals. Our employees are the heart of our success, and we invest heavily in their growth, well‑being, and professional development.

What Your Day‑to‑Day Looks Like

As a Senior Customer Success Specialist, you will be the trusted partner for government agencies across New York City’s five boroughs. Your role blends hands‑on asset processing, strategic account management, and proactive client engagement to ensure our platform delivers maximum value. You will be the bridge between our technology, our clients, and the broader public‑sector ecosystem.

Key Responsibilities

• Asset Processing & On‑Site Support – Catalog, photograph, and upload surplus assets directly at client sites, ensuring accurate descriptions and high‑quality images that meet our strict quality standards.
• Client Relationship Management – Serve as the primary point of contact for a portfolio of public‑sector accounts, providing ongoing support, training, and strategic guidance to drive adoption and revenue.
• Account Growth & Retention – Identify under‑utilized or inactive accounts, collaborate with leadership to design re‑engagement campaigns, and implement tactics that increase auction participation and sales.
• Strategic Collaboration – Partner closely with Territory Sales Representatives and Account Managers to expand new client acquisition, strengthen existing relationships, and defend accounts against competitive threats.
• Quality Assurance – Review and refine auction listings to ensure compliance with best practices, accurate asset descriptions, and brand consistency.
• Client Advocacy – Represent brighthush at client meetings, conferences, and public‑sector events, articulating the platform’s value proposition and fostering long‑term partnerships.
• Travel & Field Presence – Conduct extensive travel across the city, including overnight stays, to deliver on‑site services in diverse indoor and outdoor environments.
• Continuous Improvement – Provide feedback on platform usability, propose enhancements, and contribute to the evolution of our client‑success processes.
• Data‑Driven Insights – Analyze client usage patterns, market trends, and performance metrics to recommend actionable strategies that improve client satisfaction and platform adoption.
• Compliance & Risk Management – Ensure all asset listings and client interactions adhere to public‑sector procurement regulations, data privacy laws, and internal governance policies.

Essential Qualifications

• Associate’s degree (preferred) in Business, Public Administration, or a related field.
• 3+ years of hands‑on experience in field‑based operations, customer service, or support roles.
• Experience working with government agencies or public‑sector organizations (a plus).
• Strong attention to detail and ability to document assets accurately.
• Excellent written and verbal communication skills, with the ability to deliver training and presentations.
• Proficiency with web‑based platforms, digital cameras, mobile devices, and standard business software.
• Self‑motivated, organized, and capable of managing a remote workload with minimal supervision.
• Valid driver’s license, clean driving record, and reliable high‑speed internet for remote and field work.
• Physical ability to perform tasks such as climbing, stooping, and kneeling, and to work in varying weather conditions.

Preferred Qualifications

• Experience in logistics, inspections, or field services that required frequent travel.
• Knowledge of public‑sector procurement processes and auction platforms.
• Demonstrated success in driving client adoption and revenue growth.
• Comfortable navigating changing client needs and environments while maintaining a solution‑oriented approach.
• Experience with data analytics tools or CRM systems (e.g., Salesforce, HubSpot).

Core Competencies & Skills

• Client‑centric mindset with a passion for building long‑term partnerships.
• Strategic thinking and analytical problem‑solving.
• Strong organizational skills and ability to juggle multiple priorities.
• Adaptability to new technologies and evolving client requirements.
• Professionalism, credibility, and sound judgment when interacting with government stakeholders.
• Excellent project management skills and the ability to deliver on time and within budget.
• Strong presentation and facilitation skills for training sessions and stakeholder meetings.

Career Pathways & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Specialist, you’ll have the opportunity to:

• Progress to senior client‑success roles or transition into sales, operations, or product management.
• Participate in leadership development programs and cross‑functional projects.
• Attend industry conferences, workshops, and training sessions to stay ahead of public‑sector trends.
• Leverage our tuition assistance and professional development budget to pursue certifications or advanced degrees.
• Take on mentorship roles, guiding junior team members and shaping the next generation of customer‑success leaders.

Culture & Work Environment

brighthush fosters a collaborative, inclusive, and high‑energy culture. Our field‑based professionals enjoy:

• Flexible remote work arrangements with a dedicated quiet home office.
• Regular team check‑ins, knowledge‑sharing sessions, and community outreach initiatives.
• A supportive environment that values transparency, accountability, and continuous improvement.
• Recognition programs that celebrate individual and team achievements.
• Access to cutting‑edge tools and technology that empower you to deliver exceptional service.

Compensation & Benefits

We offer a competitive salary range of $63,400 to $79,200 annually, commensurate with experience, education, and performance. In addition:

• Annual discretionary bonus potential.
• Comprehensive healthcare package (medical, dental, vision, prescription drugs, FSAs).
• 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Paid parental leave.
• Life and disability insurance.
• Employee Assistance Program (EAP).
• Professional development and tuition assistance.
• Well‑being stipend for fitness, wellness apps, or mental health resources.
• Company‑sponsored tech stipend for home‑office equipment.

Location & Travel

Based in New York City, you’ll be dedicated to field cataloging across all five boroughs. Extensive travel is required, with frequent overnight stays and up to 50% or more of your time spent away from the primary work location. You will be supported with a travel stipend, flexible scheduling, and a robust travel management system to ensure safety and efficiency.

How to Apply

Ready to make a tangible impact on public‑sector asset management? Click the link below to submit your application and join the brighthush team.