Senior Customer Success Specialist – Precision Agriculture & AgriTech SaaS Champion – Driving Global Growth, Retention, and Innovation at brighthush – Remote, Future‑Focused Career Path

About brighthush

brighthush is not just a software vendor; it is a catalyst for the next wave of sustainable agriculture. By marrying cloud‑based platforms, artificial intelligence, and real‑time data analytics, we empower farmers, agribusinesses, and rural communities worldwide to make smarter, faster, and more sustainable decisions. Our flagship product is a unified, intuitive dashboard that lets growers manage everything from seed selection to harvest reporting—all in one place. Whether you’re a small family farm or a large agribusiness, brighthush’s tools unlock the full potential of your land, turning raw data into actionable insights that elevate yields, slash waste, and champion sustainable practices.

Founded on the conviction that technology can reshape how we grow food, brighthush has rapidly become a trusted name in the industry. Our solutions span precision farming, supply‑chain optimization, and customer‑centric SaaS offerings that enable growers to make smarter, faster decisions. By partnering with leading agronomists, equipment manufacturers, and logistics providers, we deliver a seamless experience that keeps farmers connected to the data that matters most.

Industry Landscape and brighthush's Role

The global agriculture sector is undergoing a profound transformation. Climate change, resource scarcity, and a growing global population demand innovative solutions that increase productivity while reducing environmental impact. Precision agriculture—leveraging IoT sensors, GIS mapping, AI analytics, and cloud computing—has emerged as the most effective strategy to meet these challenges. In this dynamic landscape, brighthush stands at the forefront, providing a platform that integrates every data point from the field into a single, actionable view. Our mission is to democratize access to advanced analytics, enabling every farmer, regardless of size, to adopt data‑driven practices that boost yields, cut costs, and protect the planet.

Why brighthush is the Place to Grow Your Career

• Impactful Work – Your day‑to‑day actions directly influence the success of farmers worldwide, helping them increase yields and reduce costs.
• Innovation‑Driven Culture – We champion experimentation, continuous learning, and cross‑functional collaboration. Every team member’s ideas shape the future of our products.
• Clear Career Pathways – From Customer Success Specialist to Manager, Director, or even Product Lead, we provide transparent progression routes.
• Remote‑First Flexibility – Work from anywhere while staying connected to our Warsaw hub through weekly virtual stand‑ups and quarterly in‑person retreats.
• Competitive Compensation & Perks – Attractive salary, performance bonuses, comprehensive benefits, and a generous professional development budget.
• Global Impact – Join a company that is shaping the future of food security and environmental stewardship on a planetary scale.
• Diverse & Inclusive Environment – We celebrate diversity and encourage every team member to bring their authentic self to work.

Role Overview

As a Senior Customer Success Specialist at brighthush, you will be the primary advocate for our farming clients, ensuring they extract maximum value from our platform. You will blend strategic account management with hands‑on support, turning challenges into success stories and fostering long‑term loyalty. Your influence will shape product development, marketing narratives, and the overall customer experience, making you a pivotal player in our growth engine.

Key Responsibilities

• Proactively engage with clients to understand their goals, challenges, and usage patterns, building strong, trust‑based relationships.
• Design and maintain customer health dashboards that flag early warning signs of churn and highlight upsell opportunities.
• Collaborate closely with Sales, Product, and Support teams to align customer needs with new features, ensuring a seamless journey from onboarding to expansion.
• Deliver on‑boarding sessions and training workshops, tailoring content to both technical and non‑technical audiences.
• Collect, analyze, and present customer feedback to inform product roadmap and support improvements.
• Maintain meticulous records in our CRM, ensuring all interactions are logged for future reference and analytics.
• Co‑create case studies and success stories that showcase tangible ROI for our clients, supporting marketing and sales efforts.
• Monitor key success metrics (NPS, CSAT, churn rate) and report on trends, proposing data‑driven initiatives to improve retention.
• Participate in cross‑functional projects that influence product development, go‑to‑market strategies, and customer experience enhancements.
• Act as a thought leader within the customer success community, sharing best practices and emerging industry trends.
• Mentor junior team members, fostering a culture of continuous learning and high performance.

Essential Qualifications

• Minimum 1 year of experience in a customer‑facing role, preferably in SaaS or AgriTech.
• Strong sales aptitude with a proven track record of upselling or cross‑selling in a B2B environment.
• Excellent communication skills in Polish and English (B1 level or higher), with the ability to translate complex technical concepts into clear, actionable guidance.
• Demonstrated ability to manage time effectively, prioritize tasks, and thrive in a fast‑moving, data‑rich environment.
• Analytical mindset: comfortable interpreting data, spotting trends, and making data‑driven recommendations.
• Team player who thrives in a collaborative, remote‑first culture.
• Proficiency in CRM platforms and customer success tools.
• Experience with data visualization tools and advanced Excel skills.

Preferred Qualifications

• Experience in the agriculture or farming industry, with an understanding of field operations and agronomic challenges.
• Familiarity with precision farming technologies such as IoT sensors, GIS mapping, or AI analytics.
• Previous exposure to customer success metrics like NPS, CSAT, and churn rate.
• Knowledge of customer success frameworks such as the Customer Success Maturity Model.
• Experience working in a high‑growth startup environment.

Skills & Competencies

• Customer‑Centric Mindset – Always put the client’s success first, anticipating needs and exceeding expectations.
• Problem‑Solving – Quickly diagnose issues and propose effective, scalable solutions.
• Strategic Thinking – Align customer goals with brighthush’s product capabilities, creating win‑win scenarios.
• Adaptability – Thrive in a dynamic environment with evolving priorities and emerging technologies.
• Data Literacy – Translate numbers into actionable insights that drive decision‑making.
• Collaboration – Work seamlessly with Sales, Product, and Support teams to deliver a unified customer experience.
• Communication – Articulate complex ideas clearly to diverse audiences.
• Leadership – Mentor peers, influence cross‑functional initiatives, and drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Specialist, you will:

• Progress to senior roles such as Customer Success Manager or Customer Success Director, taking ownership of larger accounts and strategic initiatives.
• Lead cross‑functional projects that influence product development, go‑to‑market strategies, and customer experience enhancements.
• Participate in continuous learning programs, including industry certifications, workshops, and mentorship.
• Attend annual AgriTech conferences and networking events to stay ahead of market trends and build industry connections.
• Benefit from a tuition reimbursement program covering courses related to customer success, data analytics, or agriculture.
• Earn performance‑based bonuses tied to customer retention and upsell metrics.
• Access to an internal innovation lab where you can experiment with new tools and ideas that could shape the future of precision agriculture.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual stand‑ups and cross‑team syncs.
• Monthly town‑hall meetings where leadership shares company updates.
• Quarterly in‑person retreats in Warsaw to strengthen team bonds.
• Open channels for feedback and idea sharing via Slack and Confluence.
• Regular hackathons and innovation challenges that encourage creative problem‑solving.
• Inclusive events celebrating cultural diversity and personal milestones.

We celebrate diversity and encourage every team member to bring their authentic self to work. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values growth and collaboration.

Compensation & Benefits

• Salary Range – PLN 72,000 – 96,000 per year, commensurate with experience.
• Performance‑based bonuses tied to customer retention and upsell metrics.
• Comprehensive health insurance covering medical, dental, and vision.
• Generous paid time off policy: 20 days of vacation, 10 public holidays, and additional personal days.
• Flexible remote work arrangement with a stipend for home office setup.
• Access to wellness programs such as virtual fitness classes and mental health resources.
• Annual professional development budget for courses, certifications, and conferences.
• Equity participation plan for long‑term growth and ownership.
• Employee referral program with attractive rewards.

How to Apply

If you are passionate about driving customer success in a high‑impact, fast‑moving industry, we would love to hear from you. Bring your expertise, curiosity, and commitment to sustainable agriculture, and join brighthush in shaping the future of farming.

Ready to make a difference? Click the link below to submit your application and start your journey with brighthush today.