Senior Strategic Customer Success & Market Insights Lead – Championing Client Growth, Retention, and Innovation in Data‑Driven Healthcare Analytics & Digital Health Solutions for Providers, Payers, and Pharma at brighthush

About brighthush

brighthush is a trailblazer in the healthcare analytics arena, turning raw data into actionable insights that transform patient care, streamline operations, and unlock financial value for providers, payers, and pharmaceutical partners. Our platform marries cutting‑edge machine learning, robust data governance, and deep clinical expertise to deliver real‑world evidence that stakeholders can rely on. We are a fast‑moving, mission‑driven organization that thrives on curiosity, collaboration, and a relentless commitment to excellence. If you are passionate about leveraging data to create tangible impact in the health ecosystem, brighthush is the place for you.

Why This Role Matters

In an era where every decision in healthcare is increasingly data‑driven, the Senior Strategic Customer Success & Market Insights Lead is the linchpin that connects our clients to the full power of our analytics solutions. You will be the trusted advisor who helps clients unlock the value of their data, ensuring they achieve measurable business outcomes while fostering long‑term loyalty. By translating complex market data into clear, actionable insights, you will directly influence the quality of care, operational efficiency, and financial performance for our partners.

What You’ll Do

As the primary advocate for our high‑value accounts, you will:

• Build and nurture client relationships: Serve as the trusted point of contact for a portfolio of strategic accounts, establishing deep trust and becoming a strategic advisor.
• Develop and execute success plans: Collaborate with clients to define success metrics, create adoption roadmaps, and monitor progress against goals.
• Deliver innovative solutions: Translate complex market data into clear, actionable insights; recommend enhancements and new features that align with client objectives.
• Facilitate training and enablement: Conduct workshops, webinars, and on‑site sessions to empower client teams to leverage our analytics platform effectively.
• Advocate for the customer internally: Relay client feedback to product, engineering, and sales teams, ensuring the voice of the customer drives product evolution.
• Track and report on performance: Use CRM and analytics tools to generate regular reports, highlighting ROI, adoption rates, and opportunities for upsell.
• Manage travel commitments: Travel up to 30% of the time to client sites, industry conferences, and partner events to strengthen relationships and gather market intelligence.
• Champion continuous improvement: Identify gaps in the customer journey and propose process enhancements that elevate the overall client experience.
• Collaborate cross‑functionally: Work closely with sales, product, engineering, and marketing to align client needs with the company’s roadmap and market positioning.
• Mentor junior team members: Share best practices, provide coaching, and help develop the next generation of customer success leaders.
• Drive thought leadership: Author white papers, case studies, and client success stories that showcase the impact of our solutions.

Key Success Metrics

Success in this role will be measured by:

• Client retention rates and renewal revenue.
• Adoption metrics: user logins, feature usage, and data utilization.
• Net Promoter Score (NPS) and client satisfaction scores.
• Revenue growth from upsell and cross‑sell opportunities.
• Quality and timeliness of market insights delivered to clients.
• Client advocacy: number of referrals and testimonials generated.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare, Data Science, or a related field.
• Minimum of 2 years of experience in customer success, account management, or a client‑facing role within the healthcare or technology sectors.
• Proven track record of managing complex client relationships and driving adoption of data‑centric solutions.
• Strong analytical mindset with the ability to interpret market data and translate findings into strategic recommendations.
• Excellent verbal and written communication skills, including presentation experience before executive audiences.
• Proficiency in brighthush Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM platforms (brighthush, Salesforce, or similar).
• Valid driver’s license and willingness to travel up to 30% of the time.

Preferred Qualifications

• Experience in the healthcare analytics or health information technology industry.
• Knowledge of healthcare reimbursement models, population health metrics, and regulatory compliance.
• Advanced Excel skills, including data modeling, pivot tables, and VBA scripting.
• Experience with data visualization tools such as Tableau, Power BI, or similar.
• Project management certification (PMP, Prince2, or equivalent).
• Background in strategic consulting or business analysis.

Core Skills & Competencies

• Client‑Centric Mindset: Deep empathy for client challenges and a proactive approach to problem‑solving.
• Strategic Thinking: Ability to align client goals with brighthush’s product roadmap and market positioning.
• Data Literacy: Comfortable working with large datasets, interpreting trends, and presenting insights in a compelling narrative.
• Collaboration: Strong teamwork skills, working cross‑functionally with sales, product, engineering, and marketing.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot priorities as client needs change.
• Time Management: Efficiently balances multiple accounts, travel, and internal commitments.
• Leadership Presence: Ability to influence senior stakeholders and drive consensus across teams.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Strategic Customer Success & Market Insights Lead, you will:

• Progress to senior or director roles within the Customer Success organization, overseeing larger portfolios and mentoring junior teammates.
• Transition into product management or strategy roles, leveraging your deep client insights to shape the next generation of analytics solutions.
• Participate in leadership development programs, including workshops on executive communication, negotiation, and strategic planning.
• Attend industry conferences, webinars, and certification courses at no cost, keeping you at the forefront of healthcare analytics trends.
• Benefit from a mentorship program that pairs you with senior leaders across the company, fostering cross‑departmental learning.
• Engage in continuous learning initiatives such as data science bootcamps, healthcare policy seminars, and advanced analytics workshops.
• Contribute to the creation of internal knowledge bases, best‑practice guides, and training modules that elevate the entire organization.

Work Environment & Culture

brighthush offers a hybrid work model that blends remote flexibility with collaborative in‑office sessions. Our culture is built on:

• Innovation: A flat hierarchy that encourages idea sharing and rapid experimentation.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with inclusive hiring practices and employee resource groups.
• Well‑Being: Comprehensive wellness programs, mental health resources, and flexible scheduling to support work‑life balance.
• Community Impact: Volunteer opportunities and partnerships with local health organizations to give back to the community.
• Transparency: Open communication channels, regular town halls, and a culture of feedback that empowers every team member.
• Collaboration: Cross‑functional teams that celebrate shared successes and learn from challenges together.
• Recognition: Regular shout‑outs, peer‑to‑peer awards, and a culture that celebrates both individual and team achievements.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $70,000 – $120,000 per year, commensurate with experience and performance.
• Performance Bonus: Annual bonus potential tied to client success metrics and company growth.
• Equity: Eligible for stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Paid Time Off: Generous PTO, sick leave, and a flexible vacation policy.
• Parental Leave: Competitive maternity and paternity leave, plus adoption support.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Remote Work Stipend: Home office setup allowance and monthly internet stipend.
• Wellness Perks: Gym membership discounts, mindfulness app subscriptions, and wellness challenges.
• Employee Assistance Program: 24/7 counseling and support services.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining how healthcare data is turned into real‑world impact. You’ll work alongside some of the brightest minds in data science, product innovation, and clinical strategy, all while enjoying a culture that values autonomy, continuous learning, and a healthy work‑life balance. Your voice will shape product roadmaps, your insights will guide industry best practices, and your success will directly improve patient outcomes across the globe.

How to Apply

If you are passionate about driving client success, thrive in a data‑rich environment, and want to make a tangible impact on healthcare outcomes, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of healthcare analytics.