Senior Customer Success Specialist – School Assessment Implementation & Partner Engagement at brighthush

About brighthush

brighthush is a global leader in educational technology, delivering innovative assessment solutions that empower schools to drive student success. With a portfolio that spans formative and interim academic assessments, social‑emotional wellness screeners, and MTSS solutions, brighthush partners with educators to unlock insights that inform instruction, support student growth, and elevate learning outcomes. Our mission is to create a world where every student has the data and resources they need to thrive, and our team is dedicated to turning that vision into reality.

About the Role

As a Senior Customer Success Specialist, you will own a portfolio of midsize and large school district accounts and serve as the primary partner for their implementation and ongoing success across the brighthush School Assessment suite. Your core charge is to grow brighthush’s School Assessment customers into true partners, ensuring they realize maximum value, ease of use, and lasting loyalty. You will be accountable for building strong relationships, driving adoption, identifying risks early, and helping partners achieve outcomes that support long‑term retention and renewal.

Key Responsibilities

Implementation Strategy

• Develop a Success Plan for each partner, defining what “success” looks like, aligning with the district’s instructional, assessment, and technology priorities, and embedding gold‑standard implementation milestones.
• Collaborate with cross‑functional teams—Product, Technology, Marketing, Sales, Professional Development, and Support—to ensure a seamless customer journey.
• Own the end‑to‑end implementation process, from kickoff to go‑live, ensuring all milestones are met on time and within budget.

Onboarding

• Facilitate all onboarding activities prior to “go live,” communicating clearly and proactively with the account and internal stakeholders.
• Coordinate training sessions, workshops, and resource distribution to enable rapid completion of key adoption milestones.
• Document and share best practices, lessons learned, and process improvements with the broader Success team.

Nurture

• Leverage data systems and communication cadences to proactively monitor account health, drive product adoption, reduce churn, and build brand loyalty.
• Engage at‑risk or disengaged accounts with recovery strategies that foster partnership, drive adoption, and improve overall account health.
• Prepare and deliver meaningful business reviews that connect product usage, implementation progress, and partner goals, identifying opportunities to strengthen value.

Collaboration for Account Success

• Partner closely with cross‑functional teams within brighthush School Assessment to ensure a seamless customer journey.
• Value cross‑functional collaboration and actively contribute to multi‑directional feedback loops that strengthen our business and the customer experience.
• Operate with a focus on systems and scalability that optimize the partner experience, business efficiency, and industry leadership.

Insights & Innovation

• Skillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy.
• Identify and champion new opportunities for product enhancements, process improvements, and service innovations that drive partner success.
• Contribute to the development of best‑practice playbooks, knowledge bases, and training materials that elevate the overall success function.

Who We’re Looking For

Must Haves

• Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.
• Commitment to getting it right, not being right; low ego, high agency.
• Appreciation for the full customer journey and cross‑team collaboration.
• Strong personal organization and time‑management skills.
• Exceptional warmth and relationship‑building skills.
• Ability to communicate with customers in a world‑class manner that nurtures value, joy, and loyalty, while protecting brighthush’s business interests.

Preferred

• Experience in EdTech, Customer Success, and/or K‑12 education.
• Familiarity with Salesforce and Microsoft O365 Suite.
• Understanding of assessment measurement models.
• Willingness to travel up to 30%.
• Location in the Central US region is preferred.

What You Can Expect From Us

• Strong coaching relationship with your manager and robust support for development.
• Opportunities to contribute and lead as our team matures.
• A culture prioritizing operational excellence, impact, and fun.
• Remote‑first flexibility.
• Competitive compensation and benefits, including medical, dental, vision, 401(k), stock options, parental leave, education reimbursement, wellness resources, and more.

Compensation & Benefits

Compensation at brighthush is influenced by factors including skill set, experience, and location. The full‑time salary range for this role is $80,000 – $95,000 per year. This position is eligible for brighthush’s annual incentive program. Information on benefits can be found here. Applications will be accepted through November 6, 2026. This window may be extended depending on business needs.

Apply Today

Ready to make a lasting impact on schools and students? Join brighthush and help transform the future of education. Submit your application now and become part of a team that values innovation, collaboration, and customer success.