Dynamic Customer Service Specialist – Order Processing, Inquiry Management, and Issue Resolution – Remote Opportunity at brighthush

About brighthush

brighthush is a forward‑thinking leader in the manufacturing and construction solutions sector, dedicated to delivering high‑performance sealants, waterproofing systems, roofing products, and building maintenance solutions to commercial and industrial customers worldwide. With a legacy of innovation, sustainability, and customer‑centric service, brighthush empowers its teams to solve complex challenges and drive value for clients across the globe. As a remote‑first organization, we blend cutting‑edge technology with a collaborative culture that values diversity, continuous learning, and work‑life balance.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that transforms the built environment. Our remote work model gives you the flexibility to thrive from anywhere—whether you’re in Hudson, Beachwood, or beyond—while staying connected through robust digital tools and regular virtual huddles. We invest in your professional growth with mentorship programs, cross‑functional training, and a clear career ladder that rewards initiative and results. If you’re passionate about customer service, eager to master industry‑specific software, and ready to contribute to a company that values innovation and integrity, brighthush is the place for you.

Key Responsibilities

• Order Processing & Management: Accurately enter, verify, and track customer orders using our integrated ERP system, ensuring timely fulfillment and minimal errors.
• Inquiry Handling: Serve as the first point of contact for inbound customer inquiries via phone, email, and chat, providing clear, concise, and professional responses.
• Troubleshooting & Issue Resolution: Diagnose and resolve product, shipping, or billing issues, collaborating with logistics, finance, and technical teams to achieve swift resolutions.
• Data Accuracy & Reporting: Maintain up‑to‑date customer records, generate regular reports on order status, and flag discrepancies for follow‑up.
• Process Improvement: Identify bottlenecks in the customer service workflow and propose solutions that enhance efficiency and customer satisfaction.
• Compliance & Safety: Adhere to company policies, industry regulations, and safety standards, including the physical requirement to lift up to 50 lbs when necessary.

Essential Qualifications

• High school diploma or GED equivalent.
• 2–4 years of proven customer service experience in a fast‑paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with advanced Excel skills (pivot tables, VLOOKUP, macros).
• Strong verbal and written communication skills in English.
• Ability to lift up to 50 lbs and perform occasional physical tasks related to order handling.
• Excellent problem‑solving abilities and a customer‑first mindset.

Preferred Qualifications

• Experience with QuickBooks and SAP ERP systems.
• Background in manufacturing or construction product support.
• Knowledge of supply chain logistics and inventory management.
• Multilingual capabilities (Spanish, French, or other languages).
• Previous remote work experience with strong self‑management skills.

Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting basic technical issues, and learning new tools quickly.
• Customer‑Centric Attitude: Demonstrated ability to empathize with customers, manage expectations, and turn challenges into opportunities.
• Attention to Detail: Meticulous in data entry, order verification, and documentation to maintain high accuracy rates.
• Collaboration & Teamwork: Works effectively with cross‑functional teams—sales, logistics, finance—to resolve complex issues.
• Adaptability: Thrives in a dynamic environment, handling shifting priorities and new processes with ease.
• Time Management: Prioritizes tasks, meets deadlines, and maintains productivity in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your passions. As a Customer Service Specialist, you’ll have access to:

• Structured Onboarding & Continuous Training: Comprehensive orientation, role‑specific modules, and ongoing skill‑building workshops.
• Mentorship Programs: Pairing with senior team members to gain insights into advanced customer service strategies and leadership practices.
• Cross‑Functional Projects: Opportunities to collaborate on initiatives across sales, product development, and supply chain, broadening your industry perspective.
• Leadership Pathways: Clear progression routes to Customer Service Manager, Operations Lead, or even Product Support Specialist roles.
• Professional Development Grants: Funding for certifications, conferences, or courses that align with your career goals.

Work Environment & Company Culture

brighthush fosters a culture that blends autonomy with community. Key highlights include:

• Remote‑First Flexibility: Work from your preferred location—Hudson, Beachwood, or anywhere—while staying connected through virtual collaboration tools.
• Diversity & Inclusion: A workforce that celebrates varied backgrounds, perspectives, and ideas, ensuring every voice is heard.
• Employee Wellness: Access to virtual fitness classes, mental health resources, and wellness challenges.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and peer‑to‑peer recognition programs.
• Community Engagement: Volunteer opportunities and corporate social responsibility initiatives that give back to local communities.

Compensation & Benefits

We offer a competitive total rewards package designed to support your financial well‑being and future security:

• Base Salary: USD 50,000 – 60,000 per year, commensurate with experience and performance.
• 401(k) Matching: Up to 4% company match to help you build a robust retirement plan.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with a flexible spending account.
• Retirement Plan: Additional retirement savings options and financial planning resources.
• Professional Development: Reimbursement for relevant certifications, training courses, and industry conferences.
• Remote Work Stipend: Monthly allowance to cover home office setup and internet expenses.

How to Apply

Ready to elevate your customer service career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, your expertise will help shape the customer experience for thousands of clients across the construction and manufacturing industries. If you’re driven, detail‑oriented, and eager to grow in a supportive, remote‑friendly environment, we encourage you to apply today. Let’s build brighter futures together.