Senior Customer Success Specialist – Strategic Account Management & Program Delivery for Professional Assessment – Global Talent Solutions Leader at brighthush – Drive Impact, Build Partnerships, Shape Careers

About brighthush

At brighthush, we are redefining the way expertise is measured, validated, and celebrated across the globe. Our mission is simple yet ambitious: to empower individuals and organisations to unlock their full potential through fair, reliable, and globally recognised certification programmes. By marrying advanced psychometrics, AI‑driven analytics, and industry‑aligned content, we deliver assessment platforms that set new standards for quality and impact. Partnering with leading awarding bodies, professional associations, and corporate training organisations, we help clients transform talent development into measurable business outcomes.

Why This Role Matters

We are excited to offer a unique, high‑visibility opportunity for a seasoned relationship builder to join our Professional Assessment team as a Senior Customer Success Specialist. This 12‑month, limited‑term contract places you at the heart of our most prestigious client engagements, giving you a platform to shape the future of professional assessment while driving tangible results for our partners.

About the Role

As a Senior Customer Success Specialist at brighthush, you will serve as the trusted partner for a curated portfolio of professional assessment clients. Your day‑to‑day responsibilities will span the entire lifecycle of our assessment programmes—from pre‑test planning and live delivery to post‑test analysis and future cycle preparation. You will be the single point of contact for senior stakeholders, ensuring every touchpoint delivers value, clarity, and confidence.

Your ability to navigate complex stakeholder landscapes, anticipate change, and maintain calm under pressure will be critical to ensuring seamless programme execution and sustained client satisfaction. You will collaborate closely with internal cross‑functional teams—product, operations, technical, and research—to translate client needs into actionable improvements and deliver world‑class service.

Key Responsibilities

• Client Relationship Management: Own and nurture relationships with a focused portfolio of professional assessment clients, ensuring their needs are understood and met at every touchpoint.
• Programme Planning & Coordination: Develop comprehensive plans for each assessment cycle, coordinating preparation, live testing, and follow‑up activities across multiple internal teams.
• Stakeholder Engagement: Build and maintain trust with senior managers in awarding bodies and professional organisations, positioning yourself as a credible, go‑to partner.
• Crisis Management: Respond swiftly and calmly to any operational or external changes, mitigating risks and keeping programmes on track.
• Internal Collaboration: Liaise with product, operations, and technical specialists to resolve issues, implement improvements, and ensure a seamless client experience.
• Documentation & Communication: Maintain clear, up‑to‑date plans, risk logs, action items, and client communications to keep all parties aligned.
• Performance Monitoring: Track key performance indicators (KPIs) such as client satisfaction scores, on‑time delivery rates, and programme quality metrics, and report findings to senior leadership.
• Continuous Improvement: Identify gaps in current processes, propose data‑driven solutions, and champion best practices across the Customer Success organisation.

Essential Qualifications

• Minimum of 3 years’ experience in account management, programme management, or a closely related client‑facing role.
• Proven track record of engaging senior stakeholders and establishing credibility quickly.
• Strong planning, delivery, and prioritisation skills, with a demonstrated ability to juggle multiple complex programmes.
• Strategic judgement combined with practical follow‑through – you can see the big picture while executing the details.
• Excellent written and verbal communication skills, capable of translating technical concepts for non‑technical audiences.
• Comfortable working with technical products and specialists, even if you are not a technical expert.
• Proficiency in using CRM systems, project management tools, and data analytics platforms.

Preferred Qualifications

• Experience in education, assessment, certification, or professional services – a strong advantage but not mandatory.
• Familiarity with professional testing cycles and the regulatory landscape of professional certification.
• Experience managing high‑stakes programmes with tight deadlines and complex stakeholder dynamics.
• Knowledge of psychometric assessment principles and best practices.
• Previous exposure to global or multi‑region client portfolios.

Skills & Competencies

• Relationship Building: Ability to develop trust and rapport with senior leaders across diverse organisations.
• Strategic Planning: Expertise in mapping out long‑term programmes, anticipating risks, and aligning resources.
• Problem Solving: Quick, analytical thinker who can devise practical solutions under pressure.
• Communication: Clear, concise, and persuasive communicator, adept at tailoring messages for different audiences.
• Collaboration: Team player who thrives in cross‑functional environments, bridging gaps between technical and non‑technical teams.
• Adaptability: Comfortable with change, able to pivot strategies when circumstances evolve.
• Data‑Driven Decision Making: Ability to analyse performance data, extract insights, and recommend actionable improvements.
• Project Management: Skilled in creating timelines, managing budgets, and ensuring deliverables meet quality standards.

Career Growth & Learning Opportunities

While this role is a 12‑month contract, it offers a unique platform to showcase your expertise in a high‑visibility, high‑impact domain. Successful performance can lead to extended engagement or transition into a permanent role within brighthush’s growing Customer Success organisation.

We invest heavily in professional development. You will have access to:

• Structured onboarding and mentorship programmes that pair you with senior leaders.
• Regular training on the latest assessment technologies, AI‑driven analytics, and industry best practices.
• Opportunities to attend global conferences, workshops, and certification courses.
• Internal knowledge‑sharing sessions with experts across product, operations, research, and data science.
• Access to a digital learning library featuring courses on stakeholder management, crisis communication, and advanced project management.

Work Environment & Company Culture

brighthush is a globally distributed team that values diversity, inclusion, and innovation. Our culture is built on:

• Collaboration: Open communication channels and a supportive network that spans continents.
• Flexibility: UK‑based flexible working with occasional office visits in Manchester to foster team cohesion.
• Impact: Every team member’s contribution directly influences the success of professional programmes that shape careers worldwide.
• Continuous Improvement: A growth mindset that encourages experimentation, learning from failures, and celebrating successes.
• Community Engagement: Participation in industry forums, webinars, and volunteer initiatives that promote lifelong learning.

Compensation & Benefits

While specific figures are confidential, brighthush offers a competitive remuneration package that reflects the value of your expertise and the impact of your work. In addition to a base salary, you can expect:

• Performance‑based bonuses tied to client satisfaction and programme delivery metrics.
• Comprehensive health and wellbeing benefits, including medical, dental, and vision coverage.
• Flexible working arrangements and a supportive remote‑first culture.
• Generous paid time off, parental leave, and a robust employee assistance programme.
• Access to cutting‑edge tools and technologies that enable you to deliver world‑class service.
• Annual stipend for professional development and certification courses.
• Employee wellness programmes, including virtual fitness classes and mindfulness sessions.

How to Apply

Ready to take the next step in your career and make a tangible difference in the professional assessment landscape? Click the link below to submit your application and join the brighthush team.

Apply To This Job

Conclusion

At brighthush, we believe that the right partnership can unlock extraordinary potential. As our Senior Customer Success Specialist, you will be at the forefront of delivering transformative assessment programmes to clients around the globe. If you are a strategic thinker, a relationship builder, and a proactive problem solver, we invite you to bring your expertise to our dynamic team. Together, we will shape the future of professional success.