Senior Customer Success Specialist – Training & Enablement – Driving Adoption & Success at brighthush

About brighthush

brighthush is a trailblazer in enterprise intelligence management, delivering a cutting‑edge SaaS platform that empowers the world’s leading life‑science, government, professional, and investment organizations. Our proprietary “Smarter Data” engine ingests, normalizes, enriches, and summarizes information from both internal and external sources in real time, turning raw data into actionable insights. By doing so, we help our clients sharpen competitive awareness, mitigate risks, and make confident, data‑driven strategic decisions that shape the future of their industries.

Why Join brighthush?

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people’s growth, fostering a culture of continuous learning, collaboration, and innovation. Our teams are diverse, inclusive, and driven by a shared mission: to transform how organizations harness information for impact.

Role Overview

We are looking for an experienced Customer Training & Enablement Specialist to become the linchpin of our customer success ecosystem. In this role, you will design, deliver, and refine training programs that empower both our customers and internal teams to master the brighthush platform. You will partner closely with Customer Success Managers, Onboarding Project Managers, Product, and Operations teams to ensure a seamless, high‑quality learning experience that drives adoption, satisfaction, and long‑term success.

Key Responsibilities

• Design & Deliver Training Programs – Create comprehensive, role‑specific learning paths for customers and internal stakeholders covering core platform functionality, advanced AI features, and best practices.
• Live & Recorded Sessions – Conduct engaging live workshops, webinars, and one‑on‑one coaching sessions, as well as produce high‑quality recorded videos that can be accessed on demand.
• Content Creation & Maintenance – Author and update help articles, knowledge base entries, quick‑start guides, and video tutorials. Continuously refine content to reflect product updates, customer feedback, and emerging use cases.
• Enablement Portal Management – Curate and expand the brighthush Portal help library, ensuring it remains intuitive, searchable, and aligned with the latest platform releases.
• Customer Onboarding Support – Collaborate with Customer Success Managers to embed training into onboarding workflows, ensuring new customers achieve early value and smooth adoption.
• Process Standardization – Document and standardize training processes, templates, and best practices to scale enablement efforts across the organization.
• Continuous Improvement – Identify knowledge gaps through analytics, surveys, and direct feedback. Proactively develop new content or update existing materials to close those gaps.
• Subject‑Matter Expertise – Serve as the go‑to resource for internal teams on product usage, workflows, and training strategy.

Essential Qualifications

• 3–6 years of experience in training, enablement, customer education, or learning & development within a SaaS or technology‑driven environment.
• Proven track record of delivering live training to customers or internal teams, with strong presentation and facilitation skills.
• Solid instructional design background: ability to translate complex product concepts into clear, engaging learning experiences.
• Experience collaborating cross‑functionally with Customer Success, Product, and Operations teams.
• Strong written and verbal communication skills, with a knack for simplifying technical content for diverse audiences.
• Comfortable using LMS platforms, video creation tools (e.g., Loom, Camtasia), and knowledge‑base systems.
• Proactive mindset: you anticipate learning needs, identify gaps, and create solutions before problems arise.

Preferred Qualifications

• Background in a SaaS or enterprise software company, especially one focused on data intelligence or AI.
• Experience with customer onboarding and implementation workflows.
• Hands‑on experience creating video‑based training content.
• Familiarity with AI‑enabled products or complex platforms.
• Knowledge of adult learning principles and modern e‑learning trends.
• Experience managing or contributing to a knowledge base or help portal.

Skills & Competencies

• Instructional Design – Ability to design learning objectives, create engaging content, and assess learning outcomes.
• Technical Proficiency – Comfortable navigating SaaS platforms, understanding APIs, and translating technical jargon into user‑friendly language.
• Project Management – Manage multiple training initiatives simultaneously, meeting deadlines and stakeholder expectations.
• Analytical Thinking – Use data (e.g., training completion rates, user feedback) to drive continuous improvement.
• Collaboration & Influence – Work effectively with cross‑functional teams and influence stakeholders to adopt best practices.
• Adaptability – Thrive in a fast‑paced, evolving environment where product features and customer needs change rapidly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our platform. As a Customer Training & Enablement Specialist, you will:

• Progress to a Senior Enablement Lead role, overseeing a team of trainers and shaping the organization’s learning strategy.
• Transition into Product Enablement or Customer Success Leadership roles, leveraging your deep product knowledge and customer insights.
• Participate in continuous learning programs – internal workshops, external certifications, and industry conferences.
• Contribute to thought leadership by authoring white papers, speaking at webinars, and sharing best practices across the industry.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, curiosity, and a relentless pursuit of excellence. Our culture is defined by:

• Inclusive Diversity – A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Transparent Communication – Open channels for feedback, idea sharing, and cross‑departmental collaboration.
• Work‑Life Balance – Flexible schedules, remote work options, and a focus on employee well‑being.
• Innovation Labs – Dedicated spaces for experimentation, hackathons, and rapid prototyping.
• Community Impact – Opportunities to volunteer, mentor, and contribute to causes that matter.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior enablement professionals.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget, tuition reimbursement, and access to industry conferences.
• Wellness programs, including gym memberships, mental health resources, and on‑site fitness classes.

How to Apply

If you are passionate about empowering customers, thrive in a fast‑paced SaaS environment, and want to shape the future of enterprise intelligence, we’d love to hear from you. Submit your application through the link below and join the brighthush team where your expertise will directly impact the success of our global clients.

Apply to brighthush Today

Closing Statement

At brighthush, we don’t just build software – we build the knowledge and confidence that enables our clients to make smarter, faster decisions. As our next Customer Training & Enablement Specialist, you will be at the forefront of this mission, turning complex data into actionable learning experiences. If you’re ready to make a tangible impact, grow your career, and join a culture that celebrates innovation and collaboration, apply now and help us illuminate the path to success for our customers worldwide.