Strategic Customer Success Manager – SaaS Security & Compliance Leadership – Remote, Brighthush

About Brighthush

Brighthush is a leading provider of secure, cloud‑based solutions that empower educational institutions, government agencies, and enterprise clients to protect sensitive data, streamline operations, and achieve compliance with industry regulations. With a portfolio that spans student information systems, financial aid platforms, and workforce development tools, Brighthush delivers a unified SaaS experience that blends cutting‑edge technology with world‑class consulting services.

Our mission is simple: to illuminate the path to digital transformation while safeguarding the privacy and integrity of every stakeholder. We do this by combining robust security frameworks, proactive risk management, and a customer‑centric culture that places trust and transparency at the heart of everything we do.

As a remote‑first organization, Brighthush offers the flexibility to work from anywhere while maintaining a collaborative, high‑energy environment. Our teams are distributed across North America, Europe, and Asia, and we use a blend of asynchronous communication tools and weekly virtual huddles to keep everyone aligned and engaged.

Key Responsibilities

• Client Lifecycle Ownership: Serve as the primary point of contact for a portfolio of high‑value SaaS security clients, guiding them from onboarding through renewal and expansion.
• Trusted Advisor Role: Build deep, consultative relationships with C‑suite executives, IT leaders, and compliance officers to understand their strategic objectives and translate them into actionable success plans.
• Health Monitoring & Value Realization: Leverage Brighthush’s analytics platform to track adoption, usage patterns, and security metrics, proactively identifying risks and opportunities for improvement.
• Cross‑Functional Coordination: Partner with Product, Engineering, Sales, and Consulting teams to orchestrate feature releases, security patches, and compliance updates that align with client priorities.
• Outcome‑Driven Reporting: Deliver quarterly business reviews (QBRs) that showcase ROI, compliance status, and roadmap alignment, using data‑driven insights to reinforce the value proposition.
• Retention & Expansion: Drive renewal negotiations, upsell opportunities, and cross‑sell initiatives, consistently achieving or exceeding retention targets.
• Compliance Champion: Stay current on evolving regulations (e.g., FERPA, GDPR, CCPA, HIPAA) and ensure Brighthush’s solutions and client implementations remain fully compliant.
• Continuous Improvement: Gather customer feedback, conduct post‑implementation reviews, and collaborate with the Product team to influence roadmap decisions that enhance security and user experience.
• Thought Leadership: Represent Brighthush at industry conferences, webinars, and white‑paper sessions, positioning the company as a trusted authority in SaaS security.

Essential Qualifications

• Minimum of 5 years of experience in Customer Success, Account Management, or Client Services within the SaaS or cybersecurity domain.
• Proven track record of managing enterprise‑level accounts, achieving high renewal rates, and driving upsell revenue.
• Deep understanding of security frameworks (ISO 27001, NIST, SOC 2) and compliance requirements relevant to education and government sectors.
• Strong analytical skills with the ability to interpret usage data, security logs, and performance metrics to inform strategic decisions.
• Excellent communication and presentation skills, capable of articulating complex security concepts to both technical and non‑technical audiences.
• Experience working in a remote, distributed team environment, using collaboration tools such as Slack, Teams, and Confluence.
• Self‑motivated, proactive, and comfortable taking ownership of client outcomes without direct supervision.

Preferred Qualifications

• Background in educational technology or experience working with K‑12 or higher‑education institutions.
• Certifications such as CISSP, CISM, or CompTIA Security+.
• Experience with customer success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM systems (Salesforce, HubSpot).
• Fluency in multiple languages, especially Spanish or French, to support international clients.
• Prior involvement in product roadmap discussions or beta program management.

Skills & Competencies

• Strategic Thinking: Ability to align client goals with Brighthush’s product vision and long‑term roadmap.
• Problem‑Solving: Quick identification of security gaps and formulation of actionable remediation plans.
• Relationship Management: Building trust with stakeholders across all levels, from end users to executive sponsors.
• Data‑Driven Decision Making: Using quantitative insights to drive recommendations and measure success.
• Project Management: Coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables meet quality standards.
• Adaptability: Thriving in a fast‑paced, evolving SaaS environment where priorities can shift rapidly.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior leaders in Customer Success and Product.
• Access to industry‑leading training courses, certifications, and conference sponsorships.
• Clear career pathways from Customer Success Manager to Director of Customer Success, Head of Security, or Product Management roles.
• Regular knowledge‑sharing sessions, internal tech talks, and a vibrant community of practice.

We believe that the best growth happens when you’re challenged, supported, and given the autonomy to innovate. Whether you’re looking to deepen your expertise in security compliance or broaden your skill set into product strategy, Brighthush provides the resources and culture to make it happen.

Work Environment & Culture at Brighthush

Brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote‑first culture means you can work from anywhere, but we also foster strong team bonds through:

• Weekly virtual coffee breaks and monthly all‑hands meetings.
• Annual in‑person retreats that combine learning, networking, and fun.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Open‑door leadership policy where ideas can flow freely from any level.

We value work‑life balance, so flexible scheduling, generous PTO, and a focus on mental health are integral parts of our employee experience.

Compensation & Benefits

While specific figures vary by role and location, Brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to client retention, upsell, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) matching and financial wellness resources.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Professional development stipend and access to online learning platforms.
• Wellness programs, including virtual fitness classes and mental health support.

How to Apply

Ready to take your career to the next level and help shape the future of secure SaaS solutions? Apply now to join Brighthush as our next Strategic Customer Success Manager – SaaS Security & Compliance Leadership. Click the link below to submit your application and start your journey with a company that values innovation, integrity, and impact.