Senior Customer Success Story Lead – End‑to‑End Case Study Creation, AI‑Powered Content Strategy, Cross‑Functional Collaboration, and Global Brand Storytelling at brighthush

About brighthush

brighthush is a pioneering SaaS platform that empowers businesses worldwide to unlock the full potential of their data, streamline operations, and accelerate growth. With a global footprint and a culture that thrives on curiosity, collaboration, and continuous learning, brighthush is redefining how companies harness technology to create lasting impact. Our mission is simple: help our customers tell their stories, showcase their successes, and inspire others to follow in their footsteps.

Why This Role Matters

In a world where customer experience is the ultimate differentiator, the stories we share shape perception, drive adoption, and fuel revenue growth. As the Senior Customer Success Story Lead, you will be the architect of brighthush’s narrative engine—turning raw customer data into compelling, high‑impact case studies that resonate across sales, marketing, product, and executive audiences. Your work will directly influence how prospects see brighthush, how partners engage with our brand, and how our internal teams rally around shared success.

Key Responsibilities

• Own the end‑to‑end case study pipeline. From ideation to publication, you will identify high‑potential customer stories, secure participation, conduct in‑depth interviews, and craft polished assets that align with our brand voice.
• Build authentic, trust‑based relationships. You will lead interviews, ask insightful follow‑up questions, and ensure customers feel heard and valued throughout the process.
• Collaborate cross‑functionally. Partner with the Executive Advocacy Manager, References Manager, Groundbreakers Advocacy Manager, product marketing, sales, and customer success teams to source candidates, align stories with launches, and support sales enablement.
• Leverage AI tools. Utilize the brighthush Customer Story Orchestrator, transcription services, drafting assistants, and research bots to accelerate content creation while maintaining editorial integrity.
• Experiment and iterate. Continuously test new AI workflows, tools, and processes to increase output, reduce turnaround time, and improve quality.
• Manage legal and PR approvals. Navigate customer agreements, legal reviews, and PR sign‑offs to keep the pipeline moving without stalling on red tape.
• Repurpose content across formats. Transform case studies into sales one‑pagers, web pages, social media snippets, video scripts, and more in collaboration with design and content teams.
• Travel and engage. Conduct site visits, interviews, video shoots, and attend brighthush events—including our annual customer conference—4–6 times per year.
• Track performance and report impact. Monitor case study metrics, pipeline health, and program ROI, and present insights to leadership.

Essential Qualifications

• 5+ years of experience in case study creation, customer marketing, content marketing, or journalism.
• Proven ability to build rapport quickly, listen actively, and represent the customer’s voice accurately and compellingly.
• Deep fluency with AI tools—having built real workflows rather than occasional prompts—and the ability to train others.
• Track record of cross‑functional collaboration with advocacy, references, product marketing, sales, and CS teams.
• Exceptional writing and editing skills, with a history of shipping polished content on deadline.
• Strong project management skills—juggling multiple stories, stakeholders, legal, and timelines.
• Willingness to travel 4–6 times per year.

Preferred Qualifications

• Experience in SaaS or B2B customer marketing, product marketing, or multimedia storytelling.
• Direct experience working with sales or CS teams to create enablement assets.
• Background in video production or scriptwriting.
• Knowledge of analytics tools to measure content performance.

Skills & Competencies

• Storytelling Mastery. Ability to distill complex data into clear, engaging narratives.
• AI Savvy. Comfortable building and scaling AI‑driven content workflows.
• Stakeholder Management. Skilled at aligning diverse teams toward a common goal.
• Project Leadership. Proven ability to manage multiple concurrent projects with competing priorities.
• Analytical Thinking. Use data to inform decisions and demonstrate impact.
• Adaptability. Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As Senior Customer Success Story Lead, you will:

• Lead a high‑visibility program that directly influences revenue and brand perception.
• Mentor junior writers and content creators, shaping the next generation of storytellers.
• Collaborate with product, sales, and marketing leaders, gaining cross‑functional exposure.
• Drive innovation in AI‑powered content creation, positioning yourself as a thought leader.
• Participate in leadership development programs, executive coaching, and industry conferences.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Innovation, Collaboration, Transparency, and Well‑being. You’ll find:

• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Regular hackathons and cross‑team workshops to spark creativity.
• Flexible work arrangements—remote, hybrid, or on‑site—tailored to your lifestyle.
• Inclusive events that celebrate diversity and foster belonging.
• Resources for mental and physical health, including wellness stipends and on‑site fitness classes.

Compensation & Benefits

While specific figures vary by location, experience, and market data, the base salary range for this role is $95,000 – $143,000 per year. In addition to competitive base pay, you will be eligible for:

• Performance‑based incentive plans that reward impact.
• Comprehensive health, dental, and vision coverage.
• 401(k) matching and financial planning resources.
• Generous paid time off, parental leave, and sabbatical options.
• Continuous learning budget for courses, certifications, and conferences.
• Annual travel stipend for client visits and industry events.
• Employee stock purchase plan to share in brighthush’s success.

How to Apply

If you’re ready to shape the narrative of a global SaaS leader and help customers shine, we’d love to hear from you. Submit your resume, a cover letter that tells us why you’re the perfect fit, and a portfolio of at least three case studies or storytelling projects that showcase your voice and impact.

Join brighthush and become a pivotal part of a team that turns customer success into a powerful, market‑driving force.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other protected classification.