Senior Customer Success Strategist – Driving B2B SaaS Growth, AI‑Powered ABM Adoption, and Strategic Account Leadership at brighthush

About brighthush – Empowering the Future of B2B Marketing

brighthush is more than a software vendor; we are a catalyst for the next wave of B2B marketing excellence. Leveraging artificial intelligence, our platform unifies customer data, campaign performance, and revenue attribution into a single, scalable engine that empowers marketing and sales teams to align, execute, and iterate on account‑based go‑to‑market strategies with unprecedented speed and confidence. From nimble startups to Fortune 500 leaders, thousands of organizations trust brighthush to dissolve data silos, eliminate marketing spend waste, and consolidate their technology stacks into one powerful, AI‑enhanced solution.

Our mission is simple: help customers unlock the full value of their data and drive sustainable revenue growth. We do this by combining deep industry expertise, a relentless focus on customer outcomes, and a culture that celebrates curiosity, experimentation, and shared success.

Why This Role Matters

As a Senior Customer Success Strategist, you will be the linchpin between our customers’ ambitions and the transformative power of brighthush. Your strategic guidance will accelerate adoption, unlock expansion opportunities, and ensure that every client realizes measurable ROI. In a world where B2B marketing is increasingly data‑driven and AI‑powered, your expertise will shape the future of account‑based marketing and cement brighthush as the go‑to partner for growth‑oriented organizations.

Key Responsibilities

• Customer Relationship Leadership: Own the full lifecycle of key accounts, serving as the primary point of contact and trusted advisor to senior marketing stakeholders.
• Adoption & Value Realization: Drive platform usage, monitor success metrics, and ensure customers achieve their business goals.
• Strategic Consulting: Partner with clients to deliver proactive ABM best practices, strategies, and use cases that address executive priorities.
• Expansion & Upsell: Identify and nurture expansion opportunities in partnership with the new business team, contributing to revenue growth.
• Onboarding & Implementation: Lead customer onboarding, project‑manage initiatives, and coordinate cross‑functional resources to resolve issues swiftly.
• Internal Advocacy: Represent customer needs within brighthush, providing deep product and industry expertise to influence roadmap decisions.
• Success Story Development: Craft compelling case studies, testimonials, and references that showcase measurable impact.
• Data‑Driven Insight Generation: Analyze usage patterns, churn signals, and ROI metrics to inform both client strategy and product evolution.
• Thought Leadership: Represent brighthush at industry events, webinars, and user conferences, positioning the brand as a leader in AI‑powered ABM.
• Cross‑Functional Collaboration: Work with product, engineering, and marketing to translate customer feedback into actionable product enhancements.
• Risk Management: Identify potential churn risks early and develop mitigation plans in partnership with the retention team.
• Reporting & Forecasting: Provide accurate forecasts of renewal and expansion revenue to finance and executive teams.

Essential Qualifications

• 3–5 years of experience in strategic account management, customer success, or a similar role supporting SaaS customers.
• Proven track record of driving expansion through upsell and cross‑sell initiatives in partnership with sales teams.
• Strong experience coordinating cross‑functional teams and leading complex, multi‑stakeholder projects.
• Deep familiarity with the sales and marketing technology ecosystem, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools.
• Demonstrated ability to lead technical or process‑driven implementations, identify workflow gaps, and deliver measurable ROI.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into business value.
• Proficiency in data analysis tools (e.g., Tableau, Looker, Power BI) and a knack for turning data into actionable insights.
• Experience working in a fast‑paced, high‑growth SaaS environment.

Preferred Qualifications

• Experience in the B2B marketing technology space, especially with account‑based marketing platforms.
• Advanced data analysis skills and comfort with interpreting usage metrics to inform strategy.
• Strong presentation and storytelling abilities, capable of communicating complex concepts to C‑level audiences.
• Knowledge of the latest trends in AI‑driven marketing and sales enablement.
• Certifications in customer success, account management, or related fields (e.g., CSM, CSMP).
• Experience with customer advocacy programs or community building initiatives.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and the ability to translate business objectives into actionable plans.
• Excellent communication, negotiation, and influence skills.
• Project management proficiency and a track record of meeting deadlines.
• Analytical mindset with a knack for turning data into insights.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and analytics tools (e.g., Tableau, Looker).
• Comfort with remote collaboration tools (e.g., Slack, Zoom, Miro).
• Leadership qualities that inspire and motivate cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, workshops, and internal knowledge‑sharing sessions.
• Clear career pathways—from Customer Success Manager to Director of Customer Success, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Regular performance reviews with actionable feedback and development plans.
• Internal certification tracks in AI, ABM, and data analytics.
• Opportunities to lead internal initiatives such as customer advocacy groups or product beta programs.
• Dedicated learning budget for courses, certifications, and conferences.
• Annual hackathon and innovation sprint where you can prototype new ideas and showcase them to leadership.

Work Environment & Culture

Our teams thrive in a collaborative, inclusive environment that values creativity and accountability. Whether you work from our vibrant office hubs or from home, you’ll find:

• Open communication channels and transparent decision‑making.
• Regular town‑hall meetings and informal coffee chats.
• Flexible work hours and remote options to support work‑life balance.
• A culture that celebrates wins—both big and small—through recognition programs.
• Cross‑team hackathons and innovation sprints that encourage experimentation.
• Community service days and volunteer opportunities aligned with our values.
• Wellness initiatives, including mental health support, gym stipends, and wellness challenges.
• Annual company retreats that foster team bonding and strategic alignment.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer health and expansion metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision coverage with up to 100% employee premium coverage.
• Flexible paid time off (PTO) and paid holidays.
• Robust 401(k) plan with pre‑tax, after‑tax, and Roth options, plus company match.
• Short‑term and long‑term disability, life insurance, and other essential benefits.
• Wellness resources, including mental health support, gym stipends, and wellness challenges.
• Professional development stipend for courses, certifications, and conferences.
• Employee stock purchase plan with discounted shares.
• Annual bonus pool for exceptional team contributions.

Diversity, Equity, and Inclusion at brighthush

We are committed to building a workplace where everyone feels valued, respected, and supported. Our DEI initiatives include:

• Zero tolerance for discrimination of any kind.
• Inclusive hiring practices that consider candidates on a case‑by‑case basis, regardless of criminal history.
• Ongoing training on unconscious bias, cultural competency, and inclusive leadership.
• Employee resource groups that foster community and mentorship.
• Regular DEI metrics reporting and accountability frameworks.
• Partnerships with external organizations to promote diversity in tech.
• Annual DEI summit where leaders share progress and set new goals.

How to Apply

If you are a strategic thinker with a passion for driving customer success and growth, we invite you to apply. Bring your expertise, curiosity, and collaborative spirit to a team that values innovation, impact, and continuous learning.

Take the next step in your career and help shape the future of AI‑powered ABM. We look forward to discovering how your unique talents can elevate our customers and our organization.