Senior Strategic Customer Success & Partner Growth Lead – Edge & CDN Solutions for Enterprise & Telco Partners in Mumbai, India – Drive Revenue, Adoption, and Strategic Partnerships at brighthush

About brighthush

brighthush is a pioneering force in programmable edge cloud technology, reshaping how enterprises, telcos, and platform partners deliver content, compute, and security at the very edge of the Internet. By blending cutting‑edge software‑defined networking, AI‑driven security, and a fully programmable API surface, we empower our customers to build ultra‑low‑latency, highly secure, and globally distributed applications that scale effortlessly. Our bold mission is simple yet profound: build a more trustworthy Internet by giving developers, product teams, and business leaders the tools they need to create seamless, high‑performance experiences for users worldwide.

In a world where milliseconds can mean the difference between a satisfied customer and a lost sale, brighthush transforms edge computing from a niche technology into a core competitive advantage. Headquartered in Mumbai, our reach spans continents, enabling businesses to deliver content and compute closer to their users, reduce operational costs, and gain a decisive edge in the digital marketplace.

Why Edge & CDN? The Future of Digital Experience

Latency, reliability, and security are no longer optional—they are critical business drivers. Edge computing and content delivery networks (CDNs) have become the backbone of everything from e‑commerce and media streaming to financial services and emerging IoT/AI applications. Companies that deliver content and compute closer to their users enjoy faster load times, lower operational costs, and a competitive advantage that translates directly into higher revenue and customer satisfaction.

At brighthush, our programmable edge platform lets customers deploy custom logic, enforce security policies, and orchestrate traffic flows with unprecedented flexibility. As the digital landscape evolves, the demand for scalable, secure, and programmable edge solutions will only accelerate—making this an exciting time to join our team.

Role Overview

As the Senior Strategic Customer Success & Partner Growth Lead, you will be the linchpin between brighthush and our most strategic telco partner and its subsidiary accounts. Your role blends enterprise account management, partner enablement, and product commercialization to unlock new revenue streams, secure renewals, and accelerate cross‑sell opportunities. You will be the primary commercial liaison, collaborating closely with sales, engineering, product, and support teams to deliver value to our customers and shape the future of our offerings.

Success in this role is measured by the growth of account revenue, the depth of customer engagement, and the adoption of brighthush’s edge capabilities across India. You will be expected to think strategically, act decisively, and communicate persuasively with stakeholders at all levels.

Key Responsibilities

• Account Portfolio Leadership – Own and grow a portfolio of strategic telco partner and subsidiary accounts, driving new bookings, renewals, and contract expansions.
• Executive Engagement – Serve as the primary commercial contact for partner stakeholders and their internal customer organizations, securing executive sponsorship and maintaining account health.
• Partner Enablement – Design and deliver workshops, roundtables, and speaking engagements that empower partner sales teams to position, sell, and adopt brighthush‑powered solutions.
• Strategic Planning – Develop account strategies and executive engagement plans; conduct Monthly and Quarterly Business Reviews to assess adoption, highlight new initiatives, and surface growth opportunities.
• Cross‑Functional Coordination – Translate customer and partner business needs into actionable adoption plans, coordinating resources across sales, solutions engineering, professional services, product, engineering, support, and finance.
• Revenue Growth Initiatives – Identify, qualify, and drive upsell, cross‑sell, and net‑new business opportunities in collaboration with brighthush Sales and Solutions teams.
• Product Advocacy – Capture partner and customer feedback to inform brighthush product and go‑to‑market planning, working closely with product, marketing, and sales to enhance support.
• Program Management – Manage complex, multi‑threaded commercial programs and timelines across organizations, engaging customers both remotely and in person, and bringing in subject matter experts as needed.
• Travel & Presence – Travel across India as required to engage partners and customers, ensuring a strong on‑ground presence.
• Data‑Driven Insight – Leverage analytics and reporting tools to track adoption metrics, forecast revenue, and identify trends that inform strategic decisions.
• Thought Leadership – Represent brighthush at industry events, webinars, and partner conferences, positioning the company as a thought leader in edge and CDN solutions.

Essential Qualifications

• 10+ years of enterprise account management, customer success, partnership, or strategic sales experience with Indian carriers, telcos, or platform partners.
• Direct experience launching, commercializing, or scaling CDN, edge, or related infrastructure services (CDN/PAAS/web delivery/cloud/networking/security) with telcos or large partners.
• Proven track record of driving revenue through new‑logo acquisition, renewals, upsell, and cross‑sell motions.
• Strong stakeholder management and executive engagement skills; comfortable presenting to technical and business audiences and leading customer meetings and demos.
• Technical fluency across web/app security, CDN, networking, cloud infrastructure, or related technologies, with the ability to translate technical capabilities into business value.
• Demonstrated ability to coordinate cross‑functional teams and manage complex, multi‑threaded programs to successful outcomes.
• Exceptional customer‑facing, presentation, and project management skills; high attention to detail and ability to prioritize in a fast‑moving, multitasking environment.
• Self‑starter, independent, disciplined, highly organized, with excellent verbal and written communication in English (local language skills a plus).
• Experience with CRM systems (e.g., brighthush) and business intelligence tools to track performance metrics.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable strategies.

Preferred Qualifications

• Experience working with large enterprise customers in the financial services, media, or e‑commerce sectors.
• Knowledge of the Indian telecom regulatory landscape and partner ecosystem.
• Prior experience in a partner‑centric role, managing channel programs and joint go‑to‑market initiatives.
• Fluency in Hindi or other regional languages.
• Background in software or cloud product management, with a focus on edge or CDN technologies.
• Track record of building and scaling partner ecosystems in a high‑growth environment.

Skills & Competencies

• Strategic Thinking & Execution – Ability to craft long‑term account plans that align with business objectives.
• Relationship Building & Influence – Proven skill in cultivating trust with C‑level executives and technical leads.
• Data‑Driven Decision Making – Proficiency in using data to drive insights and measure success.
• Agile Mindset & Adaptability – Comfortable navigating ambiguity and pivoting strategies as market dynamics evolve.
• Communication & Storytelling – Exceptional verbal and written communication, with the talent to craft compelling narratives.
• Project & Program Management – Expertise in managing multiple initiatives simultaneously, ensuring timely delivery.
• Technical Acumen in Cloud & Edge Technologies – Deep understanding of edge computing, CDN, networking, and security fundamentals.
• Customer‑Obsessed Mindset – Passion for delivering value and exceeding customer expectations.
• Collaboration & Teamwork – Ability to work cross‑functionally with engineering, product, sales, and support.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. As a Senior Customer Success & Partner Growth Lead, you will:

• Lead high‑impact initiatives that shape the future of edge computing in India.
• Collaborate with senior leaders across product, engineering, and sales to influence roadmap decisions.
• Earn certifications in cloud architecture, security, and product management to deepen your expertise.
• Participate in global leadership forums, conferences, and industry panels.
• Advance into Director or VP roles in Customer Success, Partner Strategy, or Product Management.
• Mentor junior team members and contribute to the development of the next generation of leaders.
• Access a structured learning path, including internal workshops, external courses, and mentorship programs.
• Shape the partner ecosystem strategy and drive innovation across the organization.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Our remote‑first model, combined with a vibrant Mumbai hub, offers flexibility while fostering a sense of community. You’ll join a team of engineers, marketers, and strategists who are passionate about building the next generation of Internet infrastructure.

We champion a growth mindset, providing regular feedback, coaching, and opportunities to experiment. Our values—innovation, customer obsession, and integrity—guide every decision and interaction. You’ll find a workplace where ideas are valued, successes are celebrated, and challenges are met with resilience.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success leaders in India.
• Performance‑based bonuses tied to revenue growth, customer satisfaction, and partnership milestones.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible working hours (core 9:00 AM – 6:00 PM IST) and remote work options.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including gym memberships, mental health support, and wellness stipends.
• Annual company retreats and team‑building events.
• Employee referral program with attractive incentives.
• Access to cutting‑edge tools and technologies to support your day‑to‑day work.

How to Apply

If you are ready to lead transformative customer success initiatives, drive revenue growth, and shape the future of edge computing in India, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role through our careers portal.

We value diversity and encourage applicants from all backgrounds to apply. brighthush is an equal‑opportunity employer committed to fostering an inclusive workplace where everyone can thrive.

Ready to join a team that’s redefining the Internet? and start your journey with brighthush.