Senior Customer Success Strategist – Strategic Account Growth & Customer Advocacy Lead (SMB & Enterprise, Nordics) – Driving Renewal, Expansion, and Digital Defense Excellence at brighthush

About brighthush

In a world where cyber threats evolve at the speed of a heartbeat, brighthush stands as the lighthouse that guides organizations toward resilience. We design, build, and operate next‑generation security operations platforms that empower businesses to detect, respond, and recover from attacks with unprecedented speed and confidence. Our mission is simple yet profound: make the digital world safer for everyone. With a footprint that spans the Nordics and beyond, we partner with companies of all sizes—from nimble startups to established enterprises—to transform complex security challenges into strategic advantages.

At brighthush, we don’t just sell technology; we cultivate a culture of relentless curiosity, collaborative problem‑solving, and customer obsession. Our teams thrive in a fast‑moving, technology‑driven environment where ideas are tested, feedback is valued, and success is measured by the tangible impact we create for our clients. If you are passionate about cybersecurity, love working with diverse stakeholders, and want to shape the future of digital protection, brighthush is the place for you.

Why brighthush is a Game Changer

Cybersecurity is no longer a niche function—it’s a core business imperative. brighthush is at the forefront of this transformation, delivering a CyberSOC platform that blends advanced threat detection, automated response, and real‑time analytics into a single, unified experience. Our customers benefit from:

• Rapid incident detection and containment that reduces mean time to respond by up to 70%
• Intelligent threat hunting powered by machine learning and human expertise
• Seamless integration with existing security stacks, eliminating silos and reducing operational friction
• Continuous improvement driven by data‑rich insights and customer feedback

By joining brighthush, you become part of a movement that is redefining how organizations protect themselves in an increasingly hostile digital landscape.

Your Impact as a Senior Customer Success Strategist

In this role, you will be the primary advocate for our small‑to‑medium‑business (SMB) and mid‑market customers across the Nordic region. You will partner with them to unlock the full value of our CyberSOC platform, drive renewals and expansions, and translate customer insights into product roadmap priorities. Your blend of consultative sales acumen, deep technical knowledge, and passion for customer advocacy will be the key to building long‑lasting relationships that translate into measurable growth for both the client and brighthush.

Key Responsibilities

• Account Management & Growth: Own a portfolio of SMB and mid‑market accounts, ensuring they realize the full potential of brighthush’s CyberSOC services. Drive renewal, upsell, and cross‑sell opportunities through consultative selling and strategic account planning.
• Customer Advocacy: Act as the trusted advisor for each client, understanding their business objectives, security challenges, and technology landscape. Translate these insights into actionable plans that align with their growth trajectory.
• Quarterly Business Reviews (QBRs): Lead comprehensive QBRs that showcase performance metrics, ROI, and future roadmap alignment. Use data‑driven storytelling to highlight successes and identify improvement areas.
• Issue Resolution & Escalation: Prioritize and manage a high volume of customer requests, ensuring timely resolution. Collaborate with technical support, product, and engineering teams to diagnose and resolve complex incidents.
• Risk Management: Develop automated processes to forecast at‑risk accounts, build mitigation plans, and proactively engage customers to prevent churn.
• Feedback Loop: Capture and communicate customer feedback to product, marketing, and sales teams, influencing future feature development and go‑to‑market strategies.
• Sales Enablement: Partner with the sales organization to identify new opportunities, prepare proposals, and close deals that align with the customer’s security roadmap.
• Data & Reporting: Leverage Salesforce, spreadsheets, and internal analytics tools to track account health, forecast revenue, and report on key performance indicators.
• Team Collaboration: Work closely with the Customer Success, Product, and Engineering teams to ensure a seamless customer experience across all touchpoints.

Essential Qualifications

• Minimum 5+ years of proven success in a sales or customer success role within the technology sector.
• Strong consultative selling skills with a track record of achieving renewal and expansion targets.
• Experience managing a portfolio of corporate customers, preferably in the SMB or mid‑market space.
• Deep understanding of cybersecurity concepts, especially security operations and threat detection.
• Proficiency in Salesforce, advanced spreadsheet skills, and data‑driven decision making.
• Excellent communication skills in English (both written and spoken); additional Nordic languages are a plus.
• Ability to thrive in a fast‑changing, high‑pressure environment while maintaining a customer‑centric focus.
• Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights.

Preferred Qualifications

• Field sales experience or prior role that involved direct customer engagement and territory management.
• Experience working with security operations platforms or managed security services.
• Knowledge of the Nordic market dynamics, regulatory landscape, and key industry players.
• Previous experience in a high‑growth startup or scale‑up environment.
• Certifications such as CISSP, CISM, or equivalent are a plus.

Skills & Competencies

• Customer‑First Mindset: A genuine passion for delivering exceptional service and building lasting relationships.
• Strategic Thinking: Ability to see the big picture, anticipate future needs, and align solutions accordingly.
• Problem‑Solving: Strong analytical skills and a methodical approach to troubleshooting complex issues.
• Influence & Negotiation: Skilled at persuading stakeholders, negotiating contracts, and closing deals.
• Collaboration: Comfortable working cross‑functionally with sales, product, engineering, and support teams.
• Adaptability: Comfortable pivoting priorities in a dynamic environment and managing multiple high‑impact initiatives simultaneously.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders in sales, product, and engineering.
• Continuous learning through internal training, industry conferences, and certification sponsorships.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where every voice is heard. Our hybrid work model blends remote flexibility with occasional in‑office collaboration, ensuring you stay connected with teammates and clients alike. We celebrate diversity, encourage innovation, and reward results with a transparent performance framework. In addition, we host regular hackathons, knowledge‑sharing sessions, and community outreach initiatives that keep our team energized and engaged.

Compensation & Benefits

While the base salary for this role ranges from £28,200 to £63,000 annually, we offer a comprehensive total‑reward package that includes:

• Competitive base salary aligned with market benchmarks.
• Variable incentive compensation tied to renewal, expansion, and customer satisfaction metrics.
• Equity grants for eligible employees, allowing you to share in brighthush’s long‑term success.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible working hours and remote work options.
• Professional development budget and training subsidies.
• Annual company retreats and team‑building events.

How to Apply

Ready to take the next step in your career and help shape the future of cybersecurity in the Nordics? Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

Join brighthush – Where Your Impact Matters

At brighthush, you won’t just be another employee; you’ll be a key driver of customer success and a catalyst for growth. If you are a proactive, customer‑centric professional with a passion for technology and a desire to make a real difference, we want to hear from you. Bring your expertise, your curiosity, and your ambition to brighthush and help us protect the digital world, one customer at a time.