Senior Customer Success Supervisor & Signature Program Lead – Spearheading Client Experience, Operational Excellence, and Sustainable Logistics Innovation Across a Global Supply Chain at brighthush

Welcome to brighthush – Where Logistics Meets Innovation

brighthush is more than a logistics provider; we are a global catalyst for supply‑chain transformation. Operating in over 220 countries and territories, we fuse cutting‑edge technology with world‑class customer service to deliver faster, smarter, and more sustainable movement of goods. Our flagship Signature Program blends advanced analytics, AI‑driven routing, and a dedicated customer success ecosystem to ensure every client receives proactive, personalized support that turns logistics from a necessity into a competitive advantage.

Why brighthush is the Place to Grow Your Career

At brighthush, people are the engine of our success. We cultivate an inclusive, collaborative culture where curiosity, integrity, and continuous learning are not just buzzwords—they are the foundation of everything we do. As a Senior Customer Success Supervisor & Signature Program Lead, you will be at the heart of our mission to deliver exceptional service, drive operational excellence, and shape the future of global logistics. You will work alongside passionate professionals who are committed to innovation, sustainability, and creating lasting value for our customers.

Role Overview

This dual‑focused role places you at the intersection of frontline operations and strategic leadership. You will lead a high‑performing Customer Success team while simultaneously steering the Signature Program—our premium client engagement initiative. Your influence will shape how we deliver measurable value, ensuring that every touchpoint feels personal, proactive, and empowering.

Key Responsibilities

• Team Leadership & Development: Mentor and coach a high‑performing team of Customer Success Associates, setting clear performance expectations, providing constructive feedback, and fostering a culture of growth and accountability. Lead weekly huddles, quarterly reviews, and continuous improvement workshops that keep the team aligned with brighthush’s strategic objectives.
• Project Management: Own and deliver moderate‑risk projects that enhance the customer experience, streamline internal processes, and improve service delivery metrics. Apply proven project‑management frameworks (Agile, Scrum, or Waterfall) to keep initiatives on time, within scope, and aligned with business goals.
• Customer Advocacy: Act as the primary escalation point for complex customer issues, leveraging deep subject‑matter expertise to resolve problems swiftly and maintain trust. Serve as the voice of the customer in cross‑functional strategy sessions, ensuring that client needs drive product and service evolution.
• Cross‑Functional Collaboration: Partner with Sales, Operations, Technical, and Finance teams to align on customer goals, identify upsell opportunities, and ensure seamless handoffs that keep the customer journey frictionless.
• Performance Analysis: Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), customer retention, first‑response time, and resolution time. Translate data into actionable insights that drive continuous improvement.
• Process Improvement: Identify bottlenecks in customer workflows, propose innovative solutions, and implement best practices that elevate service quality and operational efficiency.
• Training & Onboarding: Design and deliver onboarding programs for new hires, ensuring they quickly become productive contributors and embody brighthush’s customer‑centric values.
• Reporting & Communication: Prepare regular reports for senior leadership, highlighting successes, challenges, and strategic recommendations that influence company‑wide initiatives.

Essential Qualifications

• Minimum of 2 years of sales or customer‑centric experience, preferably within logistics, technology, or a related industry.
• Strong organizational skills with the ability to prioritize tasks, manage multiple initiatives, and meet tight deadlines.
• Demonstrated integrity and professionalism in all interactions—trustworthiness is non‑negotiable.
• Proven ability to influence, collaborate, and build relationships across cross‑functional teams.
• Excellent problem‑solving and decision‑making capabilities, with a track record of resolving complex issues under pressure.
• Bachelor’s degree in Business, Logistics, Supply‑Chain Management, or a related field (or international equivalent).
• U.S. citizenship or lawful permanent residency; authorized to work in the U.S.

Preferred Qualifications

• Experience leading customer success or account management teams, with a history of driving measurable improvements in customer satisfaction.
• Knowledge of logistics software platforms such as TMS, WMS, ERP, and familiarity with data‑driven decision making.
• Data‑driven mindset with proficiency in Excel, Power BI, Tableau, or similar analytics tools.
• Strong communication skills in both written and verbal English; additional languages are a plus.
• Certification in project management (PMP, Agile, Scrum, or similar) is highly desirable.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building long‑term client relationships.
• Leadership: Ability to inspire, motivate, and develop high‑performing teams.
• Strategic Thinking: Translate business objectives into actionable plans that drive growth.
• Analytical Acumen: Interpret data to drive decisions and continuous improvement.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Communication: Articulate complex ideas clearly to diverse audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Senior Customer Success Supervisor & Signature Program Lead, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for senior management roles.
• Cross‑departmental projects that broaden your understanding of logistics, technology, and global operations.
• Mentorship from seasoned executives who have shaped the industry.
• Access to a global learning platform featuring courses in data analytics, project management, and customer experience design.
• Opportunities to present at internal conferences, share best practices, and influence company‑wide initiatives.
• Clear promotion pathways to Director of Customer Success, Head of Signature Program, or Vice President of Customer Experience.

Work Environment & Culture

brighthush champions a culture of collaboration, transparency, and innovation. Our teams work in open, flexible spaces that encourage creativity and teamwork. We celebrate diversity, empower employees to bring their authentic selves to work, and provide a supportive environment where every voice is heard. Our commitment to sustainability is reflected in our operations, product offerings, and community initiatives, giving you the chance to make a positive impact beyond the office.

Compensation & Benefits

While the base salary for this role ranges from $64,680 to $113,220 per year, you’ll also be eligible for:

• Performance‑based sales incentive plans that reward exceptional results.
• Annual management incentive plans (subject to eligibility).
• Comprehensive health, dental, and vision coverage.
• Flexible Spending Accounts (Health, Dependent Care).
• Health Savings Account (HSA) options.
• Life insurance, accidental death, and disability protection.
• Employee Assistance Program (EAP) for personal and professional support.
• Educational Assistance Program for continued learning.
• 401(k) retirement plan with company match.
• Paid vacation, holidays, and personal time off.
• Paid sick, family, and medical leave as required by law.
• Discounted Employee Stock Purchase Program.
• Wellness initiatives, including on‑site fitness classes and mental health resources.

Travel & Work‑Life Balance

As a Senior Customer Success Supervisor & Signature Program Lead, you will travel weekly within the Elk Grove territory. No overnight travel is anticipated, allowing you to maintain a healthy work‑life balance while staying connected with regional customers.

How to Apply

Ready to elevate your career and make a tangible impact at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and customer success.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is committed to creating a workplace free of discrimination, harassment, and retaliation. We celebrate diversity and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other protected characteristic.