Senior Customer Success Team Leader – Americas – Leading Strategic Growth, Innovation, and Customer Advocacy in Cybersecurity at brighthush

Welcome to brighthush – Where Cybersecurity Meets Customer Success

In a digital landscape where threats evolve at the speed of thought, brighthush stands as a beacon of proactive defense. Our External Risk Management platform empowers enterprises to detect, respond to, and neutralize external threats with unmatched speed and precision. From real‑time threat intelligence feeds to automated incident response orchestration, our solutions are engineered to keep customers ahead of adversaries and protect their most valuable assets.

Founded on a simple yet powerful mission—to make the world a safer place by giving our customers the tools and insights they need to stay ahead of adversaries—brighthush has grown into a global leader with a presence in more than 50 countries. We thrive on curiosity, collaboration, and continuous learning, and we are proud to be recognized as one of the world’s best places to work. If you are passionate about cybersecurity, customer success, and driving measurable impact, brighthush offers the platform, the culture, and the resources to help you excel.

Why This Role Matters

As the Senior Customer Success Team Leader for the Americas, you will be the linchpin that connects our customers, our product teams, and our business objectives. Your strategic vision and hands‑on leadership will shape the customer experience, drive revenue growth, and amplify the voice of the customer across the organization. You will be the champion of our customers’ success, ensuring they extract maximum value from our solutions while fostering long‑term loyalty and advocacy.

Key Responsibilities

Below is a detailed breakdown of what you will do on a day‑to‑day basis:

• Team Leadership & Development – Build, coach, and inspire a high‑performing team of Customer Success Managers (CSMs) across the Americas. Foster a culture of ownership, accountability, and continuous improvement through regular coaching sessions, performance reviews, and career development plans.
• Customer Lifecycle Ownership – Own the full customer journey—from onboarding and education to adoption, expansion, and renewal. Ensure each client receives maximum value from brighthush’s solutions by aligning success plans with business objectives.
• Executive Advocacy – Serve as the primary liaison for all brighthush clients in the Americas. Build deep, trusted relationships that translate into long‑term partnership and advocacy, and represent customer interests at the executive level.
• Strategic Insight & Feedback Loop – Champion customer interests by translating feedback into actionable insights that shape product roadmaps and feature enhancements. Partner with Product, Engineering, and Marketing to prioritize initiatives that deliver the greatest customer value.
• Revenue Growth & Expansion – Design and execute customer engagement strategies that highlight the unique value proposition of brighthush’s offerings. Drive adoption, upsell, and cross‑sell opportunities to accelerate revenue growth.
• Process & Efficiency Improvement – Lead process improvement initiatives that streamline workflows, increase efficiency, and align internal teams with customer needs. Implement best practices for onboarding, health checks, and renewal processes.
• Data‑Driven Decision Making – Collect, analyze, and communicate customer feedback, ensuring the voice of the customer is heard across product, engineering, and sales teams. Use metrics such as NPS, CSAT, churn, and expansion revenue to guide strategy.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, Marketing, and Finance to create seamless customer experiences and identify upsell/cross‑sell opportunities. Act as a bridge between customer success and other functions.

Essential Qualifications

• Minimum of 6 years in a customer‑centric role within B2B technology sectors, with a proven track record of driving customer success and retention.
• Deep understanding of the cybersecurity landscape, including threat intelligence, incident response, and risk management frameworks.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments, managing complex, multi‑account portfolios.
• 3–4 years of team leadership experience, demonstrating the ability to coach, develop, and inspire a diverse group of professionals.
• Bachelor’s degree in Engineering, Computer Science, Business, or a related discipline.
• Prior experience in account management and/or commercial roles, with a strong grasp of sales cycles and revenue metrics.
• Proven expertise in cybersecurity, intelligence, web security, or collaboration with threat‑intelligence teams (e.g., penetration testers, red teamers).
• Bi‑lingual proficiency in Spanish is a distinct advantage, enabling seamless communication with a broad client base across the Americas.

Preferred Qualifications

• Experience working with large, enterprise‑grade customers in regulated industries such as finance, healthcare, or government.
• Familiarity with SaaS metrics (e.g., NPS, CSAT, churn, expansion revenue) and the ability to use data to drive decision‑making.
• Knowledge of cloud security platforms (AWS, Azure, GCP) and integration with SIEM/ SOAR solutions.
• Certifications such as CISSP, CISM, or similar credentials that demonstrate a deep understanding of security best practices.
• Experience leading cross‑functional initiatives that involve product, engineering, sales, and marketing teams.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, anticipate market trends, and align customer success strategies with business objectives.
• Leadership & Coaching – Proven talent for building high‑performing teams, fostering a growth mindset, and delivering constructive feedback.
• Customer Advocacy – Passion for championing client needs, turning challenges into opportunities, and building long‑term loyalty.
• Communication & Influence – Exceptional written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Analytical Acumen – Strong data‑driven mindset, comfortable with metrics, dashboards, and turning insights into action.
• Project Management – Skilled at managing multiple priorities, timelines, and cross‑functional projects simultaneously.
• Technical Fluency – Comfortable discussing complex cybersecurity concepts with both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is as important as the success of our customers. As a Senior Customer Success Team Leader, you will have access to:

• Executive mentorship programs that pair you with senior leaders across the organization.
• Regular training on the latest cybersecurity trends, threat intelligence, and product innovations.
• Opportunities to lead cross‑functional initiatives, expanding your influence beyond customer success.
• Clear career pathways into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer.
• Participation in industry conferences, webinars, and speaking engagements that elevate your personal brand.
• Access to a dedicated learning budget for certifications, courses, and conferences.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our teams work in an agile, fast‑paced environment that encourages experimentation and rewards bold ideas. We celebrate diversity, equity, and inclusion, and we’re proud to be recognized as one of the world’s best places to work. At brighthush, you’ll find:

• Flexible work arrangements, including hybrid and remote options.
• Inclusive hiring practices that value diverse perspectives and experiences.
• Regular team‑building events, hackathons, and innovation challenges.
• A supportive network of peers and leaders who are invested in your success.
• Annual company retreats that foster cross‑department collaboration and personal growth.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leadership roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and retirement planning resources.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget for certifications, courses, and conferences.
• Employee assistance program and mental health resources.

How to Apply

Ready to lead the next generation of customer success at brighthush? We’re excited to hear from you. Submit your application through our careers portal and let’s explore how you can make an impact.

Apply To This Job

All your information will be kept confidential in accordance with EEO guidelines. brighthush is an Equal Opportunity Employer. We welcome applicants of all backgrounds, including veterans and individuals with disabilities.