Senior Customer Success Team Leader – Driving Customer Growth, Retention, and Innovation in External Risk Management & Cybersecurity Solutions Across the Americas for brighthush

About brighthush

brighthush is a pioneering force in External Risk Management (ERM), delivering cutting‑edge solutions that empower enterprises to detect, respond to, and neutralize external threats with speed, precision, and confidence. Our portfolio blends threat intelligence, web security, advanced analytics, and AI‑driven risk assessment to keep our clients ahead of the ever‑evolving cyber threat landscape. We are not just a technology provider; we are a partner that helps organizations protect their reputation, comply with regulations, and unlock sustainable growth.

Founded on a culture of relentless innovation, deep collaboration, and a steadfast commitment to making the digital world safer, brighthush has earned recognition from brighthush as one of the World’s Best Companies for 2024, brighthush’s list of the World’s Best Places to Work for five consecutive years (2020‑2024), and a top spot on the World’s Top Female‑Friendly Companies list. These accolades reflect our dedication to people, purpose, and performance.

Why Join brighthush?

At brighthush, you’ll be part of an award‑winning team that thrives on creativity, data‑driven decision making, and a shared vision of a safer digital ecosystem. We invest heavily in our people’s growth, well‑being, and professional development, offering a platform where your ideas can shape the future of cybersecurity. Whether you are a seasoned leader or an emerging talent, you will find a culture that values autonomy, accountability, and continuous learning.

Role Overview

As the Senior Customer Success Team Leader for the Americas, you will spearhead a high‑performing squad of Customer Success Managers (CSMs) and serve as the primary advocate for our clients across the region. You will own the end‑to‑end customer lifecycle—from onboarding and education to product adoption, expansion, and renewal—ensuring that every customer realizes maximum value from our ERM solutions. Your strategic vision and hands‑on leadership will shape the future of our customer experience and influence product direction, driving both customer satisfaction and revenue growth.

Key Responsibilities

• Team Leadership & Development – Lead, mentor, and develop a team of 6‑10 CSMs, fostering a culture of accountability, continuous improvement, and high engagement.
• Customer Lifecycle Ownership – Own the full customer lifecycle for the Americas, ensuring seamless onboarding, proactive education, and sustained product adoption.
• Stakeholder Engagement – Serve as the primary point of contact for senior stakeholders across the region, building trust and delivering measurable business outcomes.
• Customer Advocacy – Champion customer advocacy by collecting, analyzing, and communicating feedback to product, engineering, and marketing teams.
• Process & Automation – Drive cross‑functional initiatives that enhance customer experience, including process improvements, automation, and knowledge base enrichment.
• Revenue Collaboration – Collaborate with sales, marketing, and product teams to identify upsell and expansion opportunities, contributing to revenue growth.
• Metrics & Analytics – Monitor and report on key success metrics (NPS, CSAT, renewal rates, expansion revenue) and use data to inform strategy.
• Thought Leadership – Represent brighthush at industry events, conferences, and client meetings, positioning the company as a thought leader in ERM.
• Compliance & Governance – Ensure compliance with all internal policies, data privacy regulations, and industry standards.

Essential Qualifications

• Minimum of 6 years of experience in a customer‑centric role within B2B technology or cybersecurity.
• 4+ years of proven success as a Customer Success Manager or equivalent, with a track record of managing complex, enterprise‑level accounts.
• 3‑4 years of team leadership experience, demonstrating the ability to coach, motivate, and develop high‑performing teams.
• Bachelor’s degree in Engineering, Computer Science, Business, or a related discipline.
• Deep understanding of the cybersecurity landscape, including threat intelligence, web security, and incident response.
• Experience working with security professionals such as penetration testers, red teamers, or threat hunters is highly desirable.
• Fluency in English; Spanish language skills are a distinct advantage.
• Eligibility to work in the United States without sponsorship.

Preferred Qualifications

• Experience in a fast‑growing SaaS or cybersecurity company.
• Knowledge of ERM solutions, threat intelligence feeds, and security analytics platforms.
• Strong analytical skills with the ability to translate data into actionable insights.
• Demonstrated success in driving customer expansion and renewal programs.
• Background in account management or commercial roles that complement customer success expertise.

Core Skills & Competencies

• Strategic Leadership – Ability to set vision, align teams, and execute on long‑term goals.
• Customer Advocacy – Passion for championing client needs and translating feedback into product improvements.
• Data‑Driven Decision Making – Proficiency in using analytics to measure success and inform strategy.
• Communication & Influence – Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Collaboration – Proven track record of working cross‑functionally with sales, marketing, product, and engineering.
• Problem Solving – Creative thinker who can navigate complex challenges and deliver practical solutions.
• Adaptability – Comfortable in a fast‑paced, evolving environment and able to pivot quickly.

Career Growth & Development

At brighthush, we believe that your career is a journey. As a Senior Customer Success Team Leader, you will have the opportunity to:

• Advance into senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑regional initiatives, expanding your influence beyond the Americas.
• Participate in executive‑level strategy sessions, shaping the future of our product roadmap.
• Access continuous learning programs, including cybersecurity certifications, leadership workshops, and industry conferences.
• Mentor and coach emerging leaders, building a legacy of excellence within the organization.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and inclusivity. Our remote‑first model empowers teams to work from anywhere while maintaining strong collaboration through digital tools and regular virtual town halls. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Employees enjoy flexible schedules, a generous paid time off policy, and a supportive environment that values work‑life balance.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior leadership roles in cybersecurity.
• Performance‑based bonuses tied to individual, team, and company metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your family.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working arrangements.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health resources and fitness stipends.

How to Apply

If you are a strategic, customer‑focused leader with a passion for cybersecurity and a desire to make a tangible impact, we want to hear from you. Join brighthush and help us shape the future of external risk management while advancing your own career.