Senior Customer Success Team Manager – Remote Georgia – Lead, Coach, and Scale Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking digital health platform that empowers individuals and organizations to achieve better mental and behavioral health outcomes. By blending cutting‑edge technology with evidence‑based therapeutic practices, we deliver personalized, data‑driven solutions that help clients reduce stress, improve resilience, and foster healthier communities. Our mission is to democratize access to high‑quality behavioral health care, and we do so by building a culture of empathy, innovation, and relentless customer focus.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, mission‑driven team that is redefining the future of behavioral health. We champion a remote‑first work model, giving you the flexibility to work from anywhere in Georgia while staying connected to a vibrant, collaborative culture. Our people are our greatest asset, and we invest heavily in professional development, mentorship, and a supportive environment that encourages creativity, ownership, and continuous learning.

Key Benefits & Perks

• Competitive Salary: $85,000 – $105,000 per year, commensurate with experience.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a generous mental‑health stipend.
• Paid Time Off: 20 days of vacation, 10 sick days, and flexible holiday scheduling.
• Professional Growth: Access to industry conferences, online courses, and a dedicated learning budget.
• Equity & Bonuses: Performance‑based bonuses and potential equity participation.
• Technology & Workspace: Home‑office stipend, high‑speed internet reimbursement, and ergonomic equipment.
• Community & Culture: Quarterly virtual team events, mentorship programs, and a culture of open feedback.

Position Overview

We are seeking an experienced Senior Customer Success Team Manager to lead, coach, and scale our customer success organization. In this role, you will be responsible for driving customer satisfaction, retention, and growth across our portfolio of digital health solutions. You will work closely with cross‑functional teams—including Product, Engineering, Sales, and Marketing—to ensure a seamless customer journey and to translate customer insights into actionable product improvements.

Key Responsibilities

• Team Leadership & Development: Build, mentor, and inspire a high‑performing customer success team of 8–12 members. Conduct regular one‑on‑ones, performance reviews, and career development plans.
• Customer Health & Success Strategy: Own the end‑to‑end customer lifecycle, from onboarding to renewal. Define and track key health metrics (NPS, CSAT, churn, upsell) and develop proactive strategies to improve them.
• Process & Tool Optimization: Evaluate and refine customer success processes, workflows, and tools. Champion the adoption of CRM (e.g., Salesforce, HubSpot) and customer health platforms.
• Stakeholder Collaboration: Partner with Product and Engineering to relay customer feedback and prioritize feature requests. Work with Sales to identify upsell and cross‑sell opportunities.
• Data‑Driven Decision Making: Analyze customer data to uncover trends, predict churn, and recommend actions. Present findings to senior leadership.
• Strategic Planning: Contribute to the development of the company’s customer success roadmap and OKRs.
• Risk Management: Identify and mitigate high‑risk accounts. Escalate issues promptly and coordinate resolution across teams.
• Continuous Improvement: Foster a culture of continuous learning, process improvement, and customer advocacy within the team.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Psychology, or a related field.
• Minimum of 5 years of progressive experience in Customer Success, Account Management, or Partner Engagement.
• At least 2 years of proven people‑management experience, with a track record of building and scaling high‑performing teams.
• Deep understanding of customer success principles, including onboarding, adoption, renewal, and expansion.
• Proficiency with CRM systems (Salesforce, HubSpot, or similar) and customer health dashboards.
• Strong analytical skills and experience using data to drive decision‑making.
• Excellent communication, coaching, and interpersonal skills.
• Ability to thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Experience in the healthcare or digital health industry.
• Knowledge of behavioral health metrics and compliance standards (HIPAA, GDPR).
• Experience with customer success platforms such as Gainsight, Totango, or ChurnZero.
• Background in product management or project management.
• Advanced certifications (e.g., Certified Customer Success Manager, CSM).

Core Skills & Competencies

• Leadership & Coaching: Ability to inspire, mentor, and develop talent.
• Strategic Thinking: Translate customer insights into actionable business strategies.
• Data Literacy: Comfortable with SQL, Excel, and data visualization tools.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Collaboration: Strong cross‑functional partnership skills.
• Adaptability: Comfortable with ambiguity and rapid change.
• Communication: Clear, concise, and persuasive written and verbal communication.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior Customer Success Team Manager, you will:

• Lead strategic initiatives that shape the future of our customer success organization.
• Mentor and coach junior managers, preparing them for leadership roles.
• Participate in executive‑level strategy sessions and contribute to company‑wide decisions.
• Access to a robust learning ecosystem, including workshops, mentorship programs, and industry conferences.
• Potential to transition into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and a shared commitment to our mission. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Our team members enjoy:

• Flexible working hours and a results‑oriented approach.
• Regular virtual town halls and team‑building activities.
• A culture of recognition, where achievements are celebrated and contributions are valued.
• Access to cutting‑edge technology and tools that enable collaboration across time zones.

Compensation & Benefits Summary

We offer a competitive salary range of $85,000 – $105,000 per year, based on experience and qualifications. In addition to the base salary, you will receive:

• Performance‑based bonuses tied to team and company metrics.
• Equity options as part of our long‑term incentive program.
• Health, dental, and vision insurance with generous coverage.
• Mental‑health stipend and access to counseling services.
• Paid time off, flexible holiday scheduling, and a generous parental leave policy.
• Home‑office stipend and technology allowances.

How to Apply

If you are a strategic, data‑driven leader who thrives in a fast‑paced, remote environment and is passionate about transforming behavioral health through customer success, we want to hear from you. Click the link below to submit your application and join the brighthush team.

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Join brighthush – Where Customer Success Meets Behavioral Health Innovation

At brighthush, you’ll have the opportunity to lead a high‑impact team, shape the future of digital health, and make a tangible difference in people’s lives. If you’re ready to bring your expertise, passion, and leadership to a company that values growth, empathy, and innovation, apply today and help us create brighter, healthier futures for all.