All Genders – Customer Experience Specialist – AI‑Driven Audit Solutions at brighthush

About brighthush

Welcome to brighthush, a forward‑thinking AI audit‑tech startup that is redefining how the world’s leading audit firms discover, analyze, and act on financial data. By marrying cutting‑edge artificial intelligence with deep industry expertise, we empower auditors to uncover insights faster, reduce risk, and deliver unparalleled value to their clients. Our mission is simple yet ambitious: to make audit work smarter, faster, and more transparent for everyone.

Founded by a team of seasoned auditors, data scientists, and software engineers, brighthush has quickly become a trusted partner for firms that demand precision, speed, and innovation. Our solutions are built on scalable cloud platforms, powered by advanced machine learning models, and designed with the end‑user in mind. Whether you’re a seasoned audit professional or a curious newcomer, you’ll find a culture that celebrates curiosity, collaboration, and continuous learning.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the efficiency and accuracy of audit processes for top-tier firms worldwide.
• Fast‑Paced Growth: As a startup, every contribution matters. You’ll see your ideas implemented quickly and have the chance to shape product direction.
• Remote Flexibility: Work from anywhere in Berlin (or beyond) while staying connected to a vibrant, international team.
• Competitive Compensation: Base salary of €45,000–€55,000 per year, complemented by performance bonuses, equity options, and a comprehensive benefits package.
• Learning & Development: Access to industry conferences, AI workshops, and internal knowledge‑sharing sessions.
• Diverse & Inclusive Culture: We celebrate all genders, backgrounds, and perspectives, fostering an environment where every voice is heard.

Key Responsibilities

As a Customer Experience Specialist at brighthush, you will be the bridge between our cutting‑edge technology and the auditors who rely on it. Your day‑to‑day tasks will include:

• Customer Support Excellence: Resolve inquiries, troubleshoot issues, and guide users through complex audit scenarios with empathy and clarity.
• Case Reproduction & Analysis: Recreate reported issues in controlled environments, identify root causes, and collaborate with engineering to expedite fixes.
• Knowledge Base Development: Author detailed, user‑friendly documentation, FAQs, and best‑practice guides that empower customers to self‑serve and reduce support tickets.
• Feedback Loop Creation: Capture user insights, prioritize feature requests, and present actionable recommendations to product and engineering teams.
• Project Management: Own small projects such as onboarding flows or knowledge‑base revamps, ensuring timely delivery and stakeholder alignment.
• Cross‑Functional Collaboration: Work closely with Sales, Product, and Engineering to align customer expectations with technical capabilities.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen, customer‑centric mindset, and entrepreneurial spirit:

• Professional Experience: 1–2 years in financial audit or a related field, demonstrating a solid understanding of audit processes, financial statements, and regulatory frameworks.
• Language Proficiency: Advanced English (C1+), with excellent written and verbal communication skills.
• Problem‑Solving Skills: Structured, analytical thinking to dissect complex issues and devise clear solutions.
• Project Management: Proven ability to manage multiple tasks, set realistic timelines, and deliver results in a fast‑moving environment.
• Startup Mindset: Ownership mentality—willingness to take initiative, experiment, and iterate quickly.
• Technical Aptitude: Comfortable navigating SaaS platforms, understanding API concepts, and using basic data tools (Excel, SQL, or similar).

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in a SaaS or fintech environment, especially within audit or accounting software.
• Knowledge of AI/ML concepts and how they apply to audit analytics.
• Previous customer‑support or technical‑consulting roles in a B2B context.
• Fluency in German (a plus, but not required).
• Certifications such as Certified Public Accountant (CPA) or Certified Internal Auditor (CIA).

Skills & Competencies

Success at brighthush requires a blend of hard and soft skills:

• Customer‑First Attitude: Empathy, patience, and a genuine desire to help users succeed.
• Communication: Clear, concise writing and speaking; ability to translate technical jargon into layman’s terms.
• Analytical Thinking: Ability to break down problems, identify patterns, and propose actionable solutions.
• Collaboration: Comfortable working with cross‑functional teams and building consensus.
• Adaptability: Thrive in a dynamic startup environment where priorities shift quickly.
• Tech Savvy: Quick learner of new tools, platforms, and processes.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our product roadmap. We offer:

• Mentorship Programs: Pairing with senior leaders to accelerate skill development.
• Skill‑Building Workshops: Regular internal training on AI, audit best practices, and customer‑experience design.
• Career Ladder: Clear progression from Specialist to Senior Specialist, then to Customer Success Manager or Product Owner.
• Innovation Labs: Opportunities to lead pilot projects, experiment with new AI features, and influence product strategy.
• Global Exposure: Collaborate with clients and teams across continents, building a truly international perspective.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Our culture is defined by:

• Remote‑First Flexibility: Work from your preferred location while staying connected through weekly stand‑ups, virtual coffee breaks, and collaborative tools.
• Inclusive Leadership: Leaders who actively listen, empower, and champion diversity.
• Continuous Feedback: Regular 1:1s, performance reviews, and open‑door communication channels.
• Community Engagement: Participation in industry meetups, hackathons, and community service projects.
• Well‑Being Focus: Mental health resources, flexible hours, and a culture that values work‑life balance.

Compensation & Benefits

We believe in rewarding talent fairly and comprehensively:

• Base Salary: €45,000–€55,000 per year, commensurate with experience.
• Equity: Opportunity to own a piece of brighthush through our employee stock‑option plan.
• Performance Bonuses: Quarterly incentives tied to team and company goals.
• Health & Wellness: Comprehensive health insurance, dental coverage, and wellness stipends.
• Professional Development: Reimbursement for certifications, courses, and conference attendance.
• Remote Work Perks: Home‑office stipend, high‑speed internet allowance, and ergonomic equipment support.
• Paid Time Off: Generous vacation policy, sick leave, and personal days.

How to Apply

Ready to make a tangible impact in the audit world? Click the link below to submit your application and join the brighthush team. We can’t wait to hear how you’ll help shape the future of audit technology.