Senior Customer Supply Chain Specialist – End‑to‑End Order Management, OTIF Excellence, Process Optimization & Strategic Collaboration at brighthush – Trailblazing Natural Food Innovator

About brighthush

brighthush isn’t just a brand; it’s a movement that redefines how people nourish themselves and the planet. Since our humble beginnings in 2012, we have evolved into a household name for wholesome, nutrient‑dense foods that taste as good as they feel. Our portfolio ranges from flour‑free cookies to squash‑based crackers, and our products are stocked in over 30,000 stores nationwide. Recognized by leading media outlets as an industry innovator and one of the best workplaces in the consumer goods sector, brighthush is on a mission to make healthy, sustainable eating accessible to everyone.

We combine science, creativity, and a relentless focus on quality. Whether it’s watermelon‑seed flour in our cookies or butternut squash in our crackers, every ingredient is chosen for its nutritional value, flavor profile, and environmental impact. At brighthush, the best products are built on collaboration, curiosity, and continuous improvement. If you’re ready to shape the future of food and help our customers experience the best of what we create, we want to hear from you.

Why This Role Matters

The Senior Customer Supply Chain Specialist is the linchpin that ensures seamless operations between brighthush and our valued customers. This role blends hands‑on execution with strategic thinking, giving you a broad exposure to supply chain, logistics, and sales. You will report directly to the Manager of Customer Service and be responsible for driving customer satisfaction, operational excellence, and profitability. Your work will directly influence how quickly and accurately our products reach shelves and, ultimately, how many families enjoy healthier meals.

Key Responsibilities

Full Order Lifecycle Management

• Order Creation to Delivery – Oversee every step from order entry to final delivery, ensuring accurate pricing, lead times, inventory availability, and strict adherence to customer requirements.
• Single Point of Truth – Serve as the authoritative source for all order data, maintaining consistency across ERP, EDI, and internal dashboards.

End‑to‑End Supply Chain Coordination

• Process Flow – Facilitate smooth communication and process flow between brighthush and our customers, ensuring that every step is executed flawlessly.
• Proactive Issue Resolution – Identify and resolve bottlenecks before they impact service, using root‑cause analysis and cross‑functional collaboration.

Cross‑Functional Collaboration

• Sales Alignment – Work closely with Sales to prioritize orders, manage back‑orders, and align delivery schedules during inventory shortages.
• Finance & Credit Management – Resolve customer complaints, credits, and deductions promptly, turning challenges into opportunities for improvement.
• Warehouse & Logistics – Partner with Warehouse & Logistics to guarantee on‑time, in‑full (OTIF) deliveries and drive continuous improvement.

OTIF Delivery Oversight

• Performance Monitoring – Track OTIF metrics daily, weekly, and monthly, providing actionable insights to leadership.
• Root‑Cause Analysis – Lead investigations into OTIF losses, translating data into actionable improvement plans.

Proactive Customer Communication

• Transparency – Keep customers informed about service‑level risks, inventory constraints, and order status updates.
• Action Plans – Develop and execute allocation and mitigation plans when needed, ensuring trust and satisfaction.

Inventory & Order Prioritization

• Strategic Prioritization – Collaborate with Sales to prioritize orders and align delivery schedules, especially during inventory shortages.
• Balance & Feasibility – Balance customer satisfaction with operational feasibility, ensuring sustainable growth.

ERP & EDI Management

• Data Integrity – Maintain and update customer orders in the ERP system, and interact with EDI platforms to resolve order management errors or delays.
• System Optimization – Identify opportunities to streamline processes and improve data accuracy.

Reporting & KPI Monitoring

• Dashboard Creation – Build and distribute daily, weekly, and monthly reports on key supply‑chain KPIs such as fill rate, on‑time pickup/delivery, and cost‑efficiency opportunities.
• Leadership Insights – Provide actionable dashboards for leadership, enabling data‑driven decision making.

Cost‑Savings Initiatives

• Chargeback Management – Identify and execute initiatives related to chargebacks, deductions, and non‑compliance fees to improve profitability.
• Process Improvement – Champion continuous improvement projects that reduce waste and lower costs.

Distributor Coordination

• Order Management – Manage order delays and modifications with distributors, proactively communicate issues, troubleshoot, and evaluate inventory to ensure timely fulfillment.

Project Leadership

• Special Projects – Own and deliver on special projects and additional responsibilities as assigned, driving continuous improvement across the supply‑chain ecosystem.

Essential Qualifications

• Minimum of 2–3 years of experience in supply‑chain, logistics, or customer service roles within a fast‑moving consumer goods environment.
• Strong understanding of order management, ERP systems (e.g., SAP, Oracle, or similar), and EDI platforms.
• Proven track record of managing end‑to‑end order lifecycles and delivering on key performance metrics.
• Excellent analytical skills with the ability to conduct root‑cause analysis and implement process improvements.
• Strong communication and interpersonal skills, capable of building relationships with internal teams and external customers.
• Detail‑oriented, organized, and able to manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and data visualization tools (e.g., Power BI, Tableau) is a plus.

Preferred Qualifications

• Experience working in a consumer packaged goods (CPG) or food‑manufacturing setting.
• Knowledge of supply‑chain best practices, including demand planning, inventory optimization, and logistics coordination.
• Familiarity with regulatory compliance and quality standards in the food industry.
• Project management certification (PMP, Six Sigma) or equivalent experience.
• Multilingual abilities, especially in Spanish or other languages relevant to our customer base.

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer first, anticipating needs and resolving issues before they become problems.
• Data‑Driven Decision Making – Leverage data to identify trends, forecast demand, and optimize supply‑chain performance.
• Problem‑Solving & Innovation – Approach challenges with creativity, propose actionable solutions, and drive continuous improvement.
• Collaboration & Teamwork – Work effectively across functions, fostering a culture of shared success.
• Adaptability & Resilience – Thrive in a fast‑paced environment, quickly pivoting to meet changing priorities.
• Leadership Potential – Demonstrate initiative, take ownership of projects, and inspire others to achieve excellence.

Career Growth & Learning Opportunities

At brighthush, professional growth is a shared journey. As a Senior Customer Supply Chain Specialist, you will:

• Gain exposure to all facets of the supply‑chain organization, from procurement and production to distribution and customer service.
• Participate in cross‑functional projects that drive company‑wide initiatives, giving you visibility and influence.
• Access internal training programs, including supply‑chain analytics, lean manufacturing, and leadership development.
• Receive mentorship from senior leaders in supply‑chain, operations, and sales, helping you chart a clear career path.
• Explore opportunities to transition into roles such as Supply‑Chain Analyst, Operations Manager, or Customer Success Lead.
• Benefit from a structured career ladder that rewards performance, innovation, and leadership.

Work Environment & Culture at brighthush

We’re more than a brand; we are a community of innovators, creators, and problem‑solvers. Our culture is built on:

• Inclusivity & Respect – Every voice matters, and we celebrate diverse perspectives.
• Collaboration & Transparency – Open communication and shared goals drive our success.
• Continuous Learning – We invest in your growth through workshops, certifications, and on‑the‑job learning.
• Work‑Life Balance – Flexible schedules, remote options, and wellness programs help you thrive both professionally and personally.
• Innovation & Impact – Your ideas shape product development, supply‑chain efficiency, and customer satisfaction.
• Community Engagement – We partner with local food banks, sustainability initiatives, and educational programs to give back.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for supply‑chain professionals.
• Performance‑based bonuses tied to OTIF, cost‑saving initiatives, and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program to support your long‑term financial goals.
• Paid time off, including vacation, sick leave, and holidays.
• Employee wellness initiatives such as gym memberships, mindfulness sessions, and health coaching.
• Employee stock purchase plan, allowing you to share in brighthush’s growth.
• Continuous learning stipend for courses, certifications, and conferences.
• Flexible work arrangements, including hybrid and remote options.

How to Apply

Ready to bring your expertise to a brand that’s changing the food landscape? Submit your resume and a cover letter outlining why you’re the perfect fit for the Senior Customer Supply Chain Specialist role at brighthush. We’re excited to hear how you can help us deliver excellence to our customers and drive our mission forward.

Apply for this job

Frequently Asked Questions

• What is the typical career path for this role? – Many of our senior specialists move into supply‑chain leadership, operations management, or customer success leadership roles.
• Is remote work an option? – Yes, brighthush offers flexible work arrangements, including hybrid and fully remote options.
• What training will I receive? – You’ll have access to internal training programs, industry certifications, and mentorship from senior leaders.
• How does brighthush support sustainability? – We source ingredients responsibly, reduce packaging waste, and partner with local food banks and sustainability initiatives.

Next Steps

Take the first step toward a rewarding career at brighthush. Click the link above to submit your application, and let’s explore how your expertise can help us continue to innovate and deliver exceptional value to our customers.